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SR-1 Patch causes wwintl32.dll error for MS Word

Posted on 1998-11-05
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Last Modified: 2010-08-05
How do I correct the following error?  I installed the sr-1 patch for MS office.  All my applications were updated and run fine except MS word.  When I try to run MS word I get the following message. "The wrong wwintl32.dll has been loaded.  Make sure that the Word directory is in the path." I got my Office CD and copied the old wwintl32.dll back into the correct directory.  Word will work, but it is not updated.  I need to update to sr-1, so I can install the sr-2 patch.  Any ideas or maybe another scource for the dll file?
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Question by:cj123
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Expert Comment

by:david_levine
ID: 1614327
The following are 2 thing I found...


The first might not work with the Service Release:

Rename the wwintl32.dll as wwintl32.bad and then run Office setup /y /r



I also found the following posting:

The following Laymen's steps were taken from postings from Peter Briggs, Bob Buckland and John Stevens.
I put together this guide to a clean Office97-SR2 installation to assist you in resolving all problems with Office97 during/after SR1/SR2 installation.
It takes about 10 minutes assuming you have at least 1 app successfully working under SR1.  NO registry fiddling required either!!
Follow these steps to get rid of the 'Wrong wwintl32.dll' msg in Word, 'failed to register..' in Powerpoint and the "Microsoft Office 97 SR-2 can not [sic] locate an installation of Office 97 SR-1 on this machine. ..."
The following Laymen's steps were taken from postings from Peter Briggs, Bob Buckland and John Stevens.
1)  Prepare by ensuring SR2 file size is EXACTLY 24,141,040 bytes (if  not, download over and over until it is.)
2)  Start up any working Office97 App and write down the Product ID info as found under HELP --> ABOUT box.
3)  Exit ALL Office 97 Apps, close the shortcut bar etc, Press
CTL-ALT-DELETE and END 'OSA' and/or 'FASTFIND' if they're there.
4)  Start SR2 installation.
5)  DON'T CLICK ON 'OK when you receive the infamous
       "Microsoft Office 97 SR-2 can not [sic] locate an
        installation of Office 97 SR-1 on this machine. ..."
6)  Go to your Office97 dir ie C:\Program Files\MicrosoftOffice\Office and
rename any/all of the following 6 files to .OLD that are applicable to your Office97 installation:       Excel.exe            (excel97)
       Msaccess.exe    (access97)
       Mso97.dll            (OSA - make sure you killed this task)
       Outllib.dll             (Outlook97-if you have Outlook98 leave italone)
       Powerpnt.exe     (powerpoint97)       Winword.exe       (word97)
7)  Go to the temp dir where SR2 was automatically extracted
(Windows\Temp\IXP001.TMP  or Msdownload.TMP\\IXP001.TMP etc) and find any/all of the files you renamed above (step 6) and copy
these to your Office97 dir.
8)  Now click on the 'OK' to the error msg (Step 5)
9)  Rerun SR2.
10) DON'T enter the Product ID info YET,  go to your Office97 dir and rename the files you copied there (step 7) to .NEW then rename the .OLD files (from step 6) to .EXE again.
11) Enter the Product ID info and continue.
12) YOUR DONE!!!  Reboot & verify each app is SR2 as found in the
HELP --> ABOUT boxes.  Even my Outlook98 & Publisher98 still works.
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Accepted Solution

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jtmurphy earned 600 total points
ID: 1614328
If you go to the Microsoft.com home page in the Office 97 download area, and the Knowledge Base, you will see where Microsoft has indicated that the problems in the SR-1 Patch were not corrected in the SR-2 Patch.  They are offering a Free CDRom which will have the Sr1/Sr2 Patch that corrects all the problems.  You should check it out and order one.  They will provide if you area a registered user of Office 97.

Murf
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Author Comment

by:cj123
ID: 1614329
The second suggestion by Peter Briggs worked to a certain extend.  I've got the sr-2 patch installed, but all the programs except Excell do not have my id number in the about display. The programs seem to be working fine.  Word doesn't crash on me. Can it be corrected?
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Author Comment

by:cj123
ID: 1614330
The second suggestion by Peter Briggs worked to a certain extend.  I've got the sr-2 patch installed, but all the programs except Excell do not have my id number in the about display. The programs seem to be working fine.  Word doesn't crash on me. Can it be corrected?
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Expert Comment

by:jtmurphy
ID: 1614331
Too make sure that the SR-2 patch took on all your MSOffice products, click on Help/About and it will say: example "Microsoft Word SR2".  I got the CDRom from Microsoft finally, the first time I tryed to install it, it didn't take on Excel also.  So I completely uninstalled MSOffice, reinstalled it then applied the Patch's and it worked.  At word we ran into the same problem and had to uninstall MSOffice then reload to get both patches to work.  The CDRom I got, installed SR1 first, then ran a check program to make sure it worked then ran SR2.

So you can try and install the patch's again or remove/reinstall MSOffice then install the patchs.

Murf
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