[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

Brother HL-645 Printer Problem

Posted on 1998-11-07
5
Medium Priority
?
192 Views
Last Modified: 2010-04-12
Installed software for this printer but on re-boot a window pops up called "Msgsrv32" with an "illegal operation, will be shut down" message. Closed that window and tried to print something and had a window pop up called "Rundll" with the same "illegal operation" message. Printer starts up on booting computer but can't do anything with it. This printer was installed about a year ago and worked fine then. Wondering what's happening here and how to correct it.
0
Comment
Question by:mweb
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 15

Expert Comment

by:jrhelgeson
ID: 2013128
Are you able to boot the computer?
If not try booting the computer without the printer turned on and see if it does the same thing.

What version of the software did you install?
Is it the most recent version? -- The most recent version is 3.00 and is written for the brother HL-630,645 and 655M.  The file size is 552kb.  The link to download it is:
http://www.brother.com/pub/printers/software/win/630WCUS.EXE

Hope that helps.

Joel R. Helgeson
0
 

Author Comment

by:mweb
ID: 2013129
To jrhelgeson: Thanks for your reply. Yes, the computer boots ok and on the label of the disk that came with the printer all it says is version "A". This printer is 3 years old so I expect the version you talked about is better. I downloaded it and it's setting in a folder as a zipped file. Where to I unzip it to?
0
 
LVL 15

Accepted Solution

by:
jrhelgeson earned 800 total points
ID: 2013130
Follow these instructions given to help you install the update.  This was also taken from the brother website:
http://www.brother.com/us-printer/comment/dlwinup.html#Windows3.1

Text follows:
Windows 3.1 / 95 / 98

1.  Please make a temporary directory on your HDD to save the downloaded self-extracting file.    e.g. C:\brodrv

2. Click the model name to start downloading.

3. Select the temporary directory as where to store the downloaded file.

4. Extract the file.  (by clicking on it)

< Windows 95/98 >
Double click on the file in Explorer, or click [Start], select [Run]. Then type the temporary directory and the file name  (C:\brodrv\xxxx.exe). Then choose OK button.

5.  Install the upgrade driver.

< Windows 95 / 98 > 
Click [Start] in Windows 95/98, choose [Run], type [SETUP], and then press the OK button.
e.g.. C:\brobrv\setup  Or, click [Start], [Settings], [Printer], [Add Printer], then please follow the instruction.
0
 

Author Comment

by:mweb
ID: 2013131
Many Thanks. New drivers did the trick.
0
 
LVL 15

Expert Comment

by:jrhelgeson
ID: 2013132
You're very welcome,
I'm glad I could help.

Joel
0

Featured Post

[Webinar] Lessons on Recovering from Petya

Skyport is working hard to help customers recover from recent attacks, like the Petya worm. This work has brought to light some important lessons. New malware attacks like this can take down your entire environment. Learn from others mistakes on how to prevent Petya like worms.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…
Suggested Courses

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question