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Office 98 problem

Posted on 1998-11-09
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Last Modified: 2010-05-18
I have had trouble installing Office 98.
When I try to run Word, I get the error message :

"The Visual Basic Editor could not be loaded.  There may not be enough free memory to load the libraries or files may have been deleted or moved from their original installed locations"

This occurs straight after installing, so all the files should be in the correct place. Also, the program has 25MB of RAM allocated to it!  

Second problem is with Excel :  when I run it, I get an error message in a box labelled Microsoft Visual Basic which reads :

"Error loading DLL"

When I try to load add-in tools such as the Data Analysis Toolpak, this fails and I get the same error message.

This only happens on my desktop Mac, and the programs run fine on my Powerbook (all the extensions are the same on the two).

Any ideas?

Thanks

Jon
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Question by:jandp
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KevSpencer earned 300 total points
ID: 1540196
Jon, you didn't give me information about your specific desktop Mac's specs, so I'll have to make assumptions. First, I assume you are using a 100MHz Power Mac or clone for Office 98 (it doesn't run on non-Power Macs). Next, did the desktop have a previous version of Office (like version 4.2.1)? If so, it's important to completely uninstall all previous Office components or Office 98 does not run properly, if at all. Office 98 is designed to rebuild or reinstall missing components of itself if they are missing, so the likely cause is that you have a part of something else that conflicts with this process.

If you had Office 4.2 on the system system befor, use the MS Office 4.2 Setup program in the Microsoft folder to remove the version. If you thought that you did remove Office 4.2 or none of the Setup software exists or works, DOWNLOAD the Office 98 1.1 Remove Utility from Microsoft (or make sure that the version you have is v1.1--older versions could hose your drive) then use it to remove Office 98.

Next, skim through the Extensions Manager for any Microsoft components and disable them. (Be careful if you happen to use other MS products like Internet Explorer). Then, remove any MS-related preferences files.

Once you've cleared your Mac, try reinstalling by the drag-and-drop method from the Office 98 CD. Despite what MS says, RESTART your Mac after installing--do not run any Office apps until after restart.

If that fails, disable all extensions in the Extensions Manager except the Mac OS ("All") and try again. This is definitely a conflict with old parts. Good luck. --KS


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by:jandp
ID: 1540197

Thanks for your answer, Kev!

You were right - it was a conflict with something or other - I trashed the following files and it seems to have worked!  So, many thanks!

Jon


Embedding Preferences
Microsoft Office Settings (8)
MS Office ACL (8)
PPC Registration Database

(as suggested on Usenet by matt@tidbits.com)
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Expert Comment

by:KevSpencer
ID: 1540198
You're welcome! --KS
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