Unprintable area's on Postscript

Added postscript to a HP4 now when a user tries to print a document from word on legal size paper it cuts off the outer edges. Have tried to adjust the margins in the printer settings and on the document in word.  why is this happening?
cmw0821Asked:
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mark2150Connect With a Mentor Commented:
Ok, then its time to release the points....

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mark2150Commented:
How close to the edge are you trying to print? It is normal for the laser to have a 1/4"-3/8" margin. If your margins are more than this then there is a real problem.

You can sometimes encounter odd problems with large fonts. The laser will not print 1/2 of a character, it's all or nothing. So if you have a large font that just the tinyest portion of is past the margins then the entire character will drop. This sometimes causes a line to not print at the top of the page.

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cmw0821Author Commented:
We are aware of the margins and are interested in modifying the unprintable area on this legal size form..Everything else prints fine.
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mark2150Commented:
So where is this unprintable area and how large is it?

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cmw0821Author Commented:
This is a 8-1/2 x 14" document which our nutrition services department prints out the menu for the week. We added memory to the printer and it was printing fine at that time..Then they wanted post script added for some special printing outside of the  menu and everything still prints fine BUT the menu now..It cuts off the sides and at the very bottom it shows just the top half of the characters in the sentence and not the bottom..
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mark2150Commented:
Hmm, you're obviously going outside where the printer things it can print. How close to the edges does it cut off? If you're down within the last 3/8" of the page there's not much you're going to be able to do. If it's more than 1/2" then there's another problem.

Have you tried shrinking the document slightly?
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cmw0821Author Commented:
Thanks for trying to help but I think we are going to take a different route...Like a different printer.
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