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SMTP won't convert messages and they just sit in SMTP.box

Posted on 1998-11-11
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Last Modified: 2013-12-18
At my organization, we currently have a SMTP Notes server working.  We are moving to a new server and have installed SMTP and Notes on the new server.  We tried setting up the server documents and connection documents for the new server to be the same as the old server.  When we try to start routing mail to the new server, the new server puts the message in the SMTP.box and leaves it in the state of pending conversion.  SMTP is starting up on the server.  I'm sure it is something small we are missing, but any help would be greatly appreciated.
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Question by:MatthewQS1
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wrichard earned 400 total points
ID: 1117639
Make sure that at the top of the server document under routing that the server is set up for SMTP routing.
Verify that the outbound message converter server task is running.
Here are some commands to stop and start the different server tasks of smtp...

these 3 commands will shut down the outbound tasks of the smtp mta
TELL SMTPMTA STOP DRTASK
TELL SMTPMTA STOP OUTBOUND CONVERSION

If you enter the command
TELL SMTPMTA START OUTBOUND CONVERSION
this should start the outbound converter
The next 2 commands should bring SMTP back up completely
TELL SMTPMTA START OUTBOUND TRANSPORT
TELL SMTPMTA START DRTASK

Hope this helps
TELL SMTPMTA STOP OUTBOUND TRANSPORT
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Author Comment

by:MatthewQS1
ID: 1117640
Thanks for your help wrichard.  I tried what you said and it said that the task either does not exist or does not accept tell commands.  So we then tried loading SMTPMTA and it said it was already started.  We then stopped it and started it again, and after looking more closely, when we try to load SMTPMTA, we get this message in the Notes log:

11/12/98 11:05:14 AM  SMTPMTA: 'MTACFGetConfigData()' line 750 file 'mta\mta_pi.lib\s\mtactx.c' I:13274: Unable to get Global domain in the N&A Book

Do you have any suggestions about what causes this and how to remedy it?
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Expert Comment

by:wrichard
ID: 1117641
when setting up SMTP MTA you need to create a global domain document.  
This document also needs to be referneced form the server document of the server running SMTP.
In the server document there is a section called Internet Message Transfer Agent (SMTP MTA).  The global domain name from the global domain document needs to be referenced here.
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Author Comment

by:MatthewQS1
ID: 1117642
Thanks so much for your help wrichard.  It was the notorious space character in our Global Domain name.  Once again, thanks much.
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