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E-Mail Password Problem

Posted on 1998-11-16
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Last Modified: 2010-04-27
I'm currently having trouble with retrieving my e-mail on my home computer. I'm using Netscape Navigator 3.0. Every time I want to get my mail, an input box pops up asking for the password. I tried using the password that is needed to log on to the server from dial-up, but to no avail.

I rang up my ISP and they said they are looking in to it (it's been nearly a week). Short of changing my ISP, can someone suggest what is possibly wrong? My ISP gave the impression that the password that is needed for the e-mail (which I have never entered because I have the setting 'remember password' on) is the same as the one to log on at dial-up. However, I read somewhere that a separate password is needed.

Thanx in advance.
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Question by:cartti
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Expert Comment

by:tfabian
ID: 1012633
your password for email is probably identical to the one you logon to your ISP with..  however, your ISP may be requiring APOP authentication instead of PASS authentication..  call your ISP again, and ask if they require APOP.. if so, you'll need to use an email package that supports APOP.. Netscape does not support APOP as far as I know...
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by:cartti
ID: 1012634
I haven't had any trouble in the past when using the same system. The message which appears asks for a POP3 password. In the Netscape .ini file, in the configuration information the password was blank. I think something affected this file which in ended up wiping whatever was the password.

Cheers
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Accepted Solution

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tfabian earned 10 total points
ID: 1012635
well, if it worked before, it should continue to work..  unless your ISP changed to APOP without telling you..

anyway,  remember also that unix passwords are typically case sensitive.. so if you're not careful, you might have caps lock on or off, or have hit the shift key, etc. etc.

try all combinations of your logon password..


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