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How to resolved Dr. Watson c0000005 in Winword.

Posted on 1998-11-20
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Last Modified: 2013-12-28
About two weeks ago, when I started Word (under Winnt 4.0 wks, then click <view> --> click <tool..> --> click <Form>
to create a form, then I high light the form, right click mouse key, select <properties>, at this time I got Dr. Watson c0000005 (access violation), then my computer is frozen. I checked Event Viwer ID 4097. I reinstalled NT sp4 and Office sp2, and also logger on as a local admin. I always get above error. Any experts can tell my how to resovled this problem and why it happens. Thank you.
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Question by:wangs8
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Author Comment

by:wangs8
ID: 1794975
Edited text of question
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tcalesa earned 50 total points
ID: 1794976
DR W. can actually cause this to happen. try the following:

WARNING: Using Registry Editor incorrectly can cause serious problems
that may require you to reinstall your operating system. Microsoft
cannot guarantee that problems resulting from the incorrect use of
Registry Editor can be solved. Use Registry Editor at your own risk.

To Disable Dr. Watson
---------------------
 
1. Click Start, click Run, type "regedit.exe" (without quotation marks)
   in the Open box, and then click OK.
 
2. Locate the following registry key:
 
      HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\
         AeDebug
 
   NOTE: Steps 3-4 are optional, but necessary if you want to restore the
   default use of Dr. Watson.
 
3. Click the AeDebug key, and then click Export Registry File on the
   Registry menu.
 
4. Enter a name and location for the saved registry file, and then click
   Save.
 
5. Delete the AeDebug key.

To Enable Dr. Watson
--------------------
 
1. At a command prompt, type the following line, and then press ENTER:
 
      drwtsn32 -i
 
2. Double-click the .reg file you created in steps 3-4 above.

Good Luck
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Author Comment

by:wangs8
ID: 1794977
I know Dr.Watson may cause problem for running some apps. However, this computer run everything fine about two weeks ago. So, that means this problem might cause by other reasons. I do not want to disable Dr. Watson as it still is good program to trace which apps are stopped. Could you find some better way for this problem.
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Expert Comment

by:tcalesa
ID: 1794978
What has been done to the machine in the past two weeks?
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