HISTORY OF QUESTION BELOW
Title: "Ctrl Alt Del"
Date: Saturday, September 19 1998 - 07:43AM PDT
Points: 6 Points
What would cause my computer (Win95) to not respond to Ctrl Alt Del? It is a laptop that also has a resume button that also does not
work (it shuts down but resume always fails).
Date: Monday, September 21 1998 - 09:38AM PDT
As far as I can see the only way to repair the damage done by Norton Utils and Cleansweep is to reinstall windows onthe computer...
You DON'T have to delete windows/format your hard drive, just reinstall it over the top. Make sue you are in DOS before you run
(Only last 4 entries shown - click here to see entire question history)
Date: Wednesday, September 23 1998 - 04:34AM PDT
reinstall windows over the top of your existing setup.
The comment about the registry was to walterq...
Date: Wednesday, September 23 1998 - 07:11AM PDT
The problem with reinstalling windows on top of an existing setup is that Win95/98 assumes what you have is what you want and
that evertyhing is working fine and you just want to upgrade to a newer version. It is unlikely to fix a problem like your
CTRL-ALT-DEL glitch since it most likely wasn't caused by Win95/98 itself.
I have found nothing on Symantec's tech site to indicate that Norton may have inserted a trap for the key sequence and
CleanSweep is unlikely to have done it either.
You can definitely try the reinstall, if the problem is some defective system file the reinstall will replace the file, but if it is
something outside of the system core it won't.
Unfortunately that usually means a from the ground-up reinstall. Not a lot of fun, time consumming, but guaranteed to solve the
problem unless it is hardware related and from what you described that seems unlikely now.
As a final try before telling you to reformat and reinstall let's see if we can find anything loaded when you're running that cannot
Follow these steps and post your results. Please be exact when you post.
Check Win.ini and see if there is anything in the Load= or Run= lines in the [Windows] section. If there is post what's there.
Date: Saturday, November 07 1998 - 12:29PM PST
Sorry - got busy there.
No run= lines. The only load= lines are:
device=HP DeskJet 690C Series Printer,HPFDJC08,LPT1:
rem load=H:\PROGRAMS\QUICKEN\QUICKENW\BILLMNDW.EXE C:\SIDEKI~1\remind.exe
I noticed something else odd. Resume on this machine does not work. I had assumed this was because the backup battery
was not charged, as I usually use it without any battery. However, I recently put the main battery in and gave it two days to
charge the backup, but resume still does not work.
Date: Friday, November 20 1998 - 02:40PM PST
Yet another odd thing:
I tried to do a backup several times today using Ditto Tools with and Iomega tape drive, and was told each time that the
Registry could not be accessed.
Could all of these wierd problems be related? To summarize, they are:
1. Ctrl Alt Del does not bring up a shut down screen
2. Ctrl Alt Del has no effect whatsoever
3. Resume does not work
4. Ditto Tools cannot access the registry for backups
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