Communicating at unknown rate?

Quite often, when I try to connect to the internet, my computer and modem go throught the whole procedure and make the right sounding noises (dialing, funny static/squelch noises, etc.) but then instead of saying "communicating at 28000 bps" it says "Communicating at an unknown rate" and after a pause it disconnects.  My local internet provider is clueless.  I have reset my baud rate but it has no effect.  I have a performa 6200 but am using an external modem (the internal died).  The really perplexing thing is that sometimes there's no problem, and sometimes I have to retry a dozen times.  I'm using Mac PPP.  Have OS 8.5.  Modem software is teleport platinum and modem is Teleport 33.6 speakerphone.  Have tried all my firends who know computer stuff and nobody has a clue.
jonrogerAsked:
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gearbox111798Connect With a Mentor Commented:
If you are using 8.5 try using the Apple Remote Access control panel instead of Mac PPP. If you have installed software from your internet service provider, it may have installed older versions of system software on your machine. Do a custom install of 8.5, installing only Apple Remote Access(ARA). You can do this by running the 8.5 installer. When it tells you that you already have 8.5 installed, choose "Add/Remove".  From the list click the check box for "Apple Remote Access", then click start.  This will make sure you have ARA properly installed. Restart.  In your TCP/IP control panel set the "Connect via" option at the top to "PPP"  In the "Modem" control panel set your modem type to "Global Village 28.8-K56". In the "Remote Access" control panel, put your user ID, # for your provider and your password. Click "Connect"

If you still have problems...

Check the firmware on your modem

go to  http://www.globalvillage.com/support/swlocator/TelePorts/TP_33.6speaker.html
this page talks about firmware updates.
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themacdoctorCommented:
Gearbox seems to know what's going on, but I just have one thing to add:  I trust that the old modem(internal) was removed before using the new one(external).  If not, this may be your problem.  I'm running 8.5 without ARA just fine, you may only have to reconfigure TCP/IP and FreePPP.
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jonrogerAuthor Commented:
Thanks, gearbox.  I did not reinstall ARA, but did adjust my setting to "Global Village 28.8-K56" and that did the trick.  Thanks for your help.  I hope the points I gave this question are in line with what is commonly given.  I'm new to this.
jonroger
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