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Disconnect On Upload???

Posted on 1998-11-29
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Last Modified: 2013-12-27
I have a Diamond SupraMax 56i 56kflex with v.90 upgrades modem. Im sure thats its not my isp thats doing this, cause ive tested many other isps. I connect and i can download fine and stuff. Every once in a while, my modem will stop recieving data, itll just die. I try to reconnect and i get a Hardware Access VxD error, followed by a Data Pump Error, How do i get that fixed, and this: When i upload a file to anywhere, after a certain point, my modem disconnects me. How do i fix both of these problems???
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Question by:cdc_sickle
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Author Comment

by:cdc_sickle
ID: 1145629
Hello?? Anyone there?
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LVL 1

Expert Comment

by:ryanic
ID: 1145630
Are you using Win95, Win98 or WinNt 4.0?

Have you donwloaded Dial up Networking (DUN 1.3) to see if it fixes the problem?

Lastly, I think you should check with your ISP on this. You sure it is not telephone line related? Maybe you should try another line?

:-)
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Author Comment

by:cdc_sickle
ID: 1145631
Win98

Where can i donwload that?

Ive tried 3 isp's, ill try another phone line.
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Expert Comment

by:MATTCEI
ID: 1145632
Are there any conflicts in Device Manager? Even if not,manually verify in the Computer section that the modem's IRQ is not used by anything else.

Is this a PCI modem? If so,try moving it to another slot.
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Expert Comment

by:turnkey
ID: 1145633
Tip of the day:  "Buy a new modem!"

Something like a USRobotics (now 3Com) Sportster 56000 (v.90)...
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Accepted Solution

by:
jdornan earned 90 total points
ID: 1145634
This is a known issue with the flex 56k data pumps. If you do an ATI3 you can check the version number of your modem if it is 0.114 or below the data pump is not flashable but if it is 0.1516 or above it can be flashed to an workable upgrade version of the data pump. If you are having a data pump problem and it is non flashable you can contact Diamond and they will help you up to and including an exchange

Thier number is 541 967-2450 Mon -Fri 5am-7pm and Sat 8am -4pm
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Author Comment

by:cdc_sickle
ID: 1145635
how do i do the ati3 command

where?

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by:Moondancer
ID: 6876479
This question was awarded, but never cleared due to the JSP-500 errors of that time.  It was "stuck" against userID -1 versus the intended expert whom you awarded.  This corrects the problem and the expert will now receive these points; points verified.

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