HP-IV won't print
Posted on 1998-11-30
I had to replace the toner in my HP-IV and after doing so I printed out a test page. It printed ok but I noticed it said I had 14mb memory. I opened the side panel to check and yes there were 3 4mb SIMM's.
I put them back in, ( I have replaced SIMMS before OK), closed the door and shut down for the day.
Wed AM I went to print and now it only prints blank pages. I tried to do a test page again but it was also blank. I opened the side door to check the memory was seated properly and it was ok. Turned unit back on and tried to print but still blank pages.
Tried the HP manual and it does not address this problem except to tell you to contact customer support.
Big Joke! I called them and went through the voice mail merry-go-round until I hung up out of frustation of not hearing a human voice.
Still not able to print and I am climbing the wall.
PLEASE HELP. I think I have given you as much information as I know. This is probably a routine question for anyone who has had this problem before but for a home user it has me stumped.
PS: I don't use this much as it is only for home use. I bought it in 1996 and it only had 2000 copies on it when I did the test print with the new cartridge.
Your help is apprecieated.