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My modem is unbarably slow

Posted on 1998-12-10
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Last Modified: 2013-12-27
I have a 33.6 zoom voice modem. It used too connect fine, but all of the sudden quit on me. first I tried editing my connection properties, then my server settings, i tried conneting to a friends ISP, it worked onece, and then never again. the ISP is not the probelm because i can use my dads computer to coneect fine. i tried reinstalling my modem, installing it as a genric modem (VoiceView 28800)
and finally reinstalled windows 95, and managed to get an incredibly slow connection, so slow that I had to turn images off, and the speed is as slow as if they were on. the cnnection speed is reportred as 115000bps, but the speed is not even close to that. I talked to my isp and they are stumped. they have given me INIT strings, new server settings, and nothing works. What on earth could be the problem. Is my modem physically damaged?
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Question by:wilco14
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by:MATTCEI
ID: 1145842
That 115,000 is the port speed - not your actual line speed.First,let's get the modem to report the true speed so we can see what it's doing:

Control Panel - Modems - Properties - Connection - Advanced: enter W2 in Extra Settings.

Did it used to report the true speed? If so,you're probably now using a different (and most likely wrong) driver.


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Expert Comment

by:jack_p50
ID: 1145843
you should buy a new modem. your's should be damaged or so
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adrianwatkins earned 170 total points
ID: 1145844
I have seen this before several times with a modem. Normally it indicates a broken hardware driver on the board which causes the connection to hve loads of errors. Therefore with your ppp connection most of the data getts errored -> lots of retransmitted data -> slow modem. I have seen this esp with zoom modem.

However one last thing to try before sticking it in the bin would be to connect to the modem using hyperterminal and the appropriate comm port.

issue the command atf / or at&f to reset the modem to fact default. If there is still no joy try another modem. chance to upgrade to v.90
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Expert Comment

by:xema
ID: 1145845
Did you upgrade/change your video card?
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Expert Comment

by:rosefire
ID: 1145846
I suggest you get the most recent drivers from the manufacturer and reinstall the modem's drivers.  I don't think you want to use the generic driver.  I suggest deleting the modem from the device manager tab and reinstalling.  You have probably done this already, but it may work since you found that something changed when you reinstalled windows.  Did you contact the manufacturer to get their opinion?
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by:Moondancer
ID: 6875790
GREETINGS!

This question was awarded, but never cleared due to the JSP-500 errors of that time.  It was "stuck" against userID -1 versus the intended expert whom you awarded.  This corrects the problem and the expert will now receive these points; points verified.

Please click on your Member Profile and select "View Question History" to navigate through any open or locked questions you may have to update and finalize them.  If you are an EE Pro user, you can also choose Power Search to find all your open questions.

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