Solved

cannot delete personal folder

Posted on 1998-12-10
4
369 Views
Last Modified: 2010-04-08
somehow i created a personal folder that shows up in the Folders List but no longer in Services, thus it cannot be deleted. it is associated with a .pst file in the Outlook Folders directory and even if i delete this file the folder listing remains.

in addition, this folder has two remaining names still pointing to the same folder in this history list when using Go to Folder... under the Go menu.

this is obviously a bug in the MS code so is there any back door way to get rid of this offending folder?
0
Comment
Question by:regan121098
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 1

Accepted Solution

by:
wjc3 earned 200 total points
ID: 1622211
I would try the following:
1. Check SERVICES, if there is a Personal Folder, Verify that it is NOT password protected (if so, remove the password)

2. Close Outlook (if running)

3. Do a FIND of *.PST

4. Delete any PST files that are found

5. Restart machine (overkill, but won't hurt)

6. Verify there is no listing for personal folders in services

7. start Outlook

If this does not work, please place a comment with remaining issues.

wjc3
0
 
LVL 1

Expert Comment

by:Pampa
ID: 1622212
The only way to delete this is go to the REGISTRY of Windows
and delete this key from there.
YOU HAVE TO BE VERY SHURE BEFORE DOING THIS IF YOU NEVER DO THIS BEFORE DON´T DO IT BECAUSE OUTLOOK MAY NOT RESTART AGAIN.
0
 
LVL 2

Expert Comment

by:estest
ID: 1622213
Did anyone suggesst an uninstall/reinstall of Outlook?
0
 
LVL 6

Expert Comment

by:reddarin
ID: 1622214
regan,

Are you still having this problem?

Darin
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Read this checklist to learn more about the 15 things you should never include in an email signature.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question