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Cannot startb Outlook

Posted on 1998-12-12
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Last Modified: 2010-04-08
I have been using Outlook for many months without a problem. Recently I recieved the following error when I attempted to start Outlook: The OUTLLIB.DLL file is linked to missing export MAPI32.DLL.
Outlook has not started for me since that point.  I Restored Outlook. I removed Outlook and reinstalled it. I have even formated my C drive and reloaded Windows 95/98 and Office 97 (I had some other unrelated problems).  I am still recieving the same error message.  Can someone help me.
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Question by:jbayer
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Author Comment

by:jbayer
ID: 1622236
Edited text of question
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Expert Comment

by:david_levine
ID: 1622237
Check out the following Microsoft Knowledgebase Article: OUTLLIB.DLL is Linked to Missing Export MAPI32.DLL at http://support.microsoft.com/support/kb/articles/q174/8/43.asp

The text is pasted below as well:

SYMPTOMS
When you start Microsoft Outlook 97 you receive the following message
   The OUTLLIB.DLL file is linked to missing export MAPI32.DLL:36.
followed by:
   A device attached to the system is not functioning.

If you try to check your Windows Messaging Profile properties in Control Panel, when you double-click the Mail and Fax icon (or Mail icon if you do not have fax services installed), you receive the following error:

   You need more memory or system resources. Close some windows and try again.

CAUSE
When you installed Microsoft Internet Explorer 4.0 and Microsoft Outlook Express, you selected the option to make Outlook Express the default Simple MAPI client.

NOTE: In some cases, a corrupt Mapi32.dll file has caused this problem.

RESOLUTION
Do not use Outlook Express as your default Simple MAPI client.

-or-

Rename and reinstall your Mapi32.dll file.


To Reset Your Default Simple MAPI Client

Start Outlook Express.

On the Tools menu, click Options.

Click the General tab, then click to clear "Make Outlook Express my Default Simple MAPI client."

Restart Windows.

To Rename and Replace Your Mapi32.dll File

Right click on the Mapi32.dll file in your Windows\System folder.

Click Rename on the Shortcut menu.

Type Mapi32.old as the new name for the file.

Copy the Mapi32.dll from the OFFICE\WMS\WIN95 or OFFICE\WMS\WINNT folder of your Office 97 setup compact disc, into your Windows\System folder.

In the Windows Explorer, click the file you copied to your hard drive, and on the File menu, click Properties.

Click to clear the Read-Only check box, click to select the Archive check box, and click OK.

Close the Explorer.
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Author Comment

by:jbayer
ID: 1622238
David,
Outlook Express did not have "Make Outlook Express my Default Simple MAPI client" clicked.  I formated the C drive and reloaded Windows 98 and Office 97 and have the same problem.
John
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Author Comment

by:jbayer
ID: 1622239
David,

I tried reinstalling mapi32.dll and this time it worked.  Submit your answer again so I can give you credit.


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Accepted Solution

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david_levine earned 200 total points
ID: 1622240
See previous posting. Great!

Happy Holidays!
David
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