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IE 3.02 Error - How to Troubleshoot

Posted on 1998-12-12
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Last Modified: 2006-11-17
I'm not sure what I did or installed, but Internet Explorer 3.02 stopped working.  I tried uninstalling it, and then reinstalling, but I get the same error.  Following is the the details of the error:

IEXPLORE caused an invalid page fault in
module WININET.DLL at 014f:63011612.
Registers:
EAX=00431fa0 CS=014f EIP=63011612 EFLGS=00010207
EBX=0100f6a8 SS=0157 ESP=0100f66c EBP=0100f670
ECX=00432000 DS=0157 ESI=0000218d FS=3d77
EDX=0100f6ec ES=0157 EDI=00000001 GS=36b6
Bytes at CS:EIP:
88 01 41 8b 02 40 89 02 80 38 0a 75 e5 2b 75 10
Stack dump:
0100f6e8 0100f6b8 63011519 0100f6ec 0042fe74 0042fe74 00000001 0042fe74 0042f3b8 0042fe74 00000000 0100f6c4 630116ac 00412788 0042fe74 0100f6c4

How do I fix??
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Question by:moore031197
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Expert Comment

by:MrStu
ID: 1818592
This is corrected by clearing out the temporary cache directories, under

Windows\Temporary Internet Files, and
Windows\Occache

Please Be careful when using the Deltree Command!  Make sure you type the lines that have Deltree command in them correctly or you could kiss some files goodbye that you need or want.

You may want to print this or save as text. I'll just about guarantee that you will run into the problem somewhere along the line.
The problem effects at least the following programs:
Microsoft Internet Explorer
The Office part of Microsoft Office 95
Explorer (file manager) in Windows 95
You will get the following error and the program will not run.
Explorer caused an invalid page fault in module WININET.DLL at xxxx:xxxxxx. The error will change with the application trying to launch. WORD can cause it as well as IEXPLORE. The problem is caused by files in c:\windows\temporary internet files\ and in c:\windows\history becoming corrupt. Why it happens is a Microsoft mystery.

Here is the fix
The files must be removed from DOS. They are read-only and Explorer will not delete them.
Exit Windows and restart the computer in DOS mode. - Hit the F8 key and choose "Command Prompt Only" when you see the "starting Windows 95" message on restarting the computer.
Type the following
deltree c:\windows\history hit enter and tell it yes
when you get the prompt back
deltree c:\windows\tempor~1 hit enter and tell it yes again
This one will take a while!! There are many files to delete.
When the prompt returns, type WIN to restart windows.
Run SCANDISK to check for other problems. Run DEFRAG to fill the big hole you left on the hard drive.
Exit windows and reboot the computer.
When windows is restarted click on "start" and go to "run"
On the line type regsvr32 cachevu.dll. This will rebuild the bits and pieces that you deleted with deltree.
All is fixed and should be running fine until next time!!

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Accepted Solution

by:
MrStu earned 100 total points
ID: 1818593
Sorry I meant to submit this as the answer

This is corrected by clearing out the temporary cache directories, under

Windows\Temporary Internet Files, and
Windows\Occache

Please Be careful when using the Deltree Command!  Make sure you type the lines that have Deltree command in them correctly or you could kiss some files goodbye that you need or want.

You may want to print this or save as text. I'll just about guarantee that you will run into the problem somewhere along the line.
The problem effects at least the following programs:
Microsoft Internet Explorer
The Office part of Microsoft Office 95
Explorer (file manager) in Windows 95
You will get the following error and the program will not run.
Explorer caused an invalid page fault in module WININET.DLL at xxxx:xxxxxx. The error will change with the application trying to launch. WORD can cause it as well as IEXPLORE. The problem is caused by files in c:\windows\temporary internet files\ and in c:\windows\history becoming corrupt. Why it happens is a Microsoft mystery.

Here is the fix
The files must be removed from DOS. They are read-only and Explorer will not delete them.
Exit Windows and restart the computer in DOS mode. - Hit the F8 key and choose "Command Prompt Only" when you see the "starting Windows 95" message on restarting the computer.
Type the following
deltree c:\windows\history hit enter and tell it yes
when you get the prompt back
deltree c:\windows\tempor~1 hit enter and tell it yes again
This one will take a while!! There are many files to delete.
When the prompt returns, type WIN to restart windows.
Run SCANDISK to check for other problems. Run DEFRAG to fill the big hole you left on the hard drive.
Exit windows and reboot the computer.
When windows is restarted click on "start" and go to "run"
On the line type regsvr32 cachevu.dll. This will rebuild the bits and pieces that you deleted with deltree.
All is fixed and should be running fine until next time!!
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Author Comment

by:moore031197
ID: 1818594
Good detailed response - fixed the problem - thank you.
In this case I was able to just delete the files in the temporary directory and the history directory with windows explorer, but the method given was more fail safe incase that didn't work.

Thanks very much.


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LVL 1

Expert Comment

by:MrStu
ID: 1818595
You are Welcome.
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