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HP820Cse under Win98?

Posted on 1998-12-17
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Last Modified: 2010-04-12
 My HP 820Cse printer always worked fine under Win95, as it should have, because it was sold as a "Windows-only" printer.  But it seems that its drivers weren't designed for Win98... It doesn't print, and often causes GPFs. Has anyone else had this problem, and is there a fix?
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Question by:rimmer
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by:vikiing
ID: 2013598
HP-820 is, in fact, a "win-only" printer, because it's a PCL printer.

HP site (www.hp.com) has all drivers you need, ready to be downloaded. Give a look over there (you must follow a certain path to reach what you need), and keep in hand a detail: if your 820 is Cxi o Cse model (I think it's something like that, but be sure there are TWO 820 models).
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Expert Comment

by:rosefire
ID: 2013599
The 820Cse is designed to work with Windows 98.  There are many things that could be causing your GPFs.  I doubt that you have a compatibility problem, it is more likely that something in your system is not set up properly.  A quick look at HPs form on "Driver Settings & Errors Questions" (It can be found at the URL below) shows no questions about GPFs.

The address for the 820Cse drivers is along with the troubleshooting forum, and software upgrades is:
http://www.hp.com/cposupport/prodhome/dj820cz.html
I doubt however, that an upgrade is your answer, though it is possible since damaged files can get replaced.

Please post your config.sys and autoexec.bat files here.  Also, check device manager for conflicts and be certain your parallel port is set up properly in your system BIOS and in the device manager.  I don't know your level of windows knowledge so if you don't know how to do any of these things, just ask.

You could also post your problem to the forum at the URL I site above.

RoseFire
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trath earned 100 total points
ID: 2013600
1.Download the latest Win98 Drivers from http://www.hp.com/cposupport/swindexes/dj820cz_swen.html

2.Delete the printer that is currently installed in the printers section  of "MY COMPUTER" on your desktop.

3.Click on the file that you downloaded to unzip it. It will probably create folders called disk 1, disk 2, etc...if it does go into the folder called disk1 and run setup.

4. if there isnt a folder called disk1 there will be a setup file somewhere. During the instalation it will ask you for disk2 and so on, simply change the path that it give you to the appropriate disk; ie. c:\temp\printer\disk2 also you will need the Windows 98 disk for this instalation.
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