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Posted on 1998-12-21
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If I am unable to get the colors to print with new cartridges and I cleaned the head, does that mean that I need a new printerhead?  Where is a good place to get one.  This is for a canon BJC600.  Thanks.
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Question by:printhead
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rosefire earned 200 total points
ID: 2013625
Print heads should rarely need to be replaced.  Only if the use is very heavy or long term.  The proper cleaning uses a soft lint-free cloth and distilled (deionized) water.  It is more likely that the print head is not being capped/protected properly when the printer is idle and ink is clogging the heads when it dries.   It is also not desireable to use off-brand ink.

Please tell me how old this head is and how much use it has had. I suspect the problem is not the head.

 I'll give you information on where to find a new head.  Be right back with that information.

RoseFIre
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by:rosefire
ID: 2013626
There is one other thing you can try.  If you remove a print head there are electrical contacts that are used to send the power to the print nozzles that heat up and fire the ink.  If these contacts get ink or corrosion on them it can prevent good electrical contact.  You can clean these contacts and this may help.  Don't use any cleaning chemicals, use distilled water.  

I contacted a Cannon Retailer and they said the print heads are rarely carried by retailers because they are not commonly replaced.  They said the unit needs to be brought in for service at a location that sells them.  It is likely  that you can just request the part from the service center at many stores.  Use the part number when asking.

It is still very likely that he problem is not the print heads themselves, but that he unit is not capping the cartridges properly.  If you buy a new print head, you may find it gets ruined too and you are out a lot of money.  My advice is to get it serviced.  They can clean it up and find out why you are having this problem and you won't end up having to by yet another print head.

RoseFire

Some people here know that I work as an engineer for HP in a printing and imaging divison. I have a lot of knowledge about how the print heads work and what causes problem with them.  HP printers can have this kind of problem too and I don't want to imply that it is exclusively a Cannon problem.
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by:rosefire
ID: 2013627
By the way, if you have any more questions I will be more than happy to answer them.

RoseFire
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by:printhead
ID: 2013628
Thanks for your suggestions.  I will try the distilled water trick.  Good suggestion.  printhead
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