In Windows 98 on a HP Pavilion 8360 Pent II, when I go into the shut down process I receive a fatal exception message showing the number 0D 030F: 000034B2. What occurs is I click on START, then SHUTDOWN and get asked the question with four choices. I select SHUTDOWN. The screen flashes the Windows 98 logo then a blue screen with the fatal exception message appears. It gives me instructions to press any key to terminate the program then to hit ALT, DEL, CTL to restart. When I press any key, I receive a black screen with perfectly aligned white dots. When I go to the ALT, DEL, CTL procedure, sometimes the computer will reboot and other times there is no response. Both HP and Microsoft have steadfastely refused to answer my question what the fatal exception number means so I have no idea how to correct the problem. When I do get the reboot process to work and again try to shutdown, I get the same message.
I also tried to use the Pavilion recovery disk to reload the entire system because I suspect it is a Windows 98 problem. However, when I attempt to reload the software it gets as far as giving me the message: The plug and play ISA card has been sucessfully configured. There is a blinking cursur which does not respond. The computer is essentially locked up at this point. So I remove the disk, reboot and it works okay.