Solved

tx pro II motherboard's problem

Posted on 1999-01-01
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Last Modified: 2013-12-28
Whenever shutting down the PC with Win 98, an error message came out saying something like
    Msgsrv32 error.

Anybody knows what's wrong and how to solve it ?
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Question by:sn8776
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Accepted Solution

by:
dew_associates earned 50 total points
ID: 1650684
Hi SN, let's start here:

I think what your seeing is: When you shut down or restart Windows 98, you receive one of the following error messages:
 
MSGSRV32.DLL caused a General Protection Fault in Module CM8330SB.DRV

or
 
MSGSRV32.EXE: An error has occurred in your program. To keep working anyway, click ignore and save your work in a new file. To quit this program, click Close. You will lose information you entered since your last save.
 
When you receive either of these error messages, your computer may stop responding (hang).
 
Most of these type errors usually occur if your computer uses a sound card based on the C-Media CMI8330 sound chip. This sound chip is used as the basis for several sound cards.
 
To resolve this, contact the manufacturer of your sound card to
obtain an updated driver.
 
If you are unable to contact the manufacturer of the your sound card, you can try the C-Media Windows 98 sound card driver version 4.10.00.0152 or later available on the following C-Media Web site:
 
   http://www.cmedia.com.tw
 
Follow the links on this site to the drivers.
 
If you are unable to obtain an updated driver, you can work around this issue by following these steps:
 
1. Restart your computer in Safe mode. To do so, restart your computer, press and hold down the CTRL key until you see the Windows 98 Startup menu, and then choose Safe Mode.
 
2. Click Start, point to Settings, click Control Panel, and then double-click System.
 
3. Click the Performance tab, and then click File System.
 
4. Click the Troubleshooting tab, and then click to select the "Disable all 32-bit protected-mode disk drivers" check box.
 
5. Click OK, and then click OK.
 
6. Restart your computer normally.
 
7. Click Start, point to Settings, and then click Control Panel.
 
8. Double-click System, and then click the Device Manager tab.
 
9. Double-click the Sound, Video And Game Controllers branch to expand it.
 
10. Click your sound card, and then click Properties.
 
11. Click to select the Disable In This Hardware Profile check box.
 
12. Click OK, and then click OK.
 
C-Media Electronics, Inc., does not manufacture sound cards, but the CMI8330 sound chip upon which certain sound cards are based. You should contact the manufacturer of your sound card for information about driver updates.

Let me know how you make out!
Dennis
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LVL 25

Expert Comment

by:dew_associates
ID: 1650685
By the way, here's some info on Msgsrv32:

Msgsrv32 is a program that runs invisibly on the Windows desktop and performs several background functions necessary for Windows operation. These functions include:
 
Mediate Plug and Play messages among various parts of the operating system.
 
Coordinate automatic responses to Setup programs. This includes
checking whether a Setup program has improperly overwritten Windows files, and optionally restoring the Windows versions of those files.
 
Display the initial logon dialog box if networking is enabled.
 
Play the system startup and shutdown sounds.
 
Load installable Windows drivers at startup and unload them at
shutdown.
 
Run the shell program (usually Explorer.exe) and re-run the shell if it fails to respond.

0
 

Author Comment

by:sn8776
ID: 1650686
Thanks a lot... It works with the second method that u seggested since I tried with updated the driver, but not successful.
    But, can u please explanin more what is going on with disabling the 32-bit ptotected mod and then the sound card's disable the hardware profile.
    Anyway, here is your points. Thanks again


regards,
 SN
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LVL 25

Expert Comment

by:dew_associates
ID: 1650687
Well don't go away, we're not done yet. In essence, some sound cards have CMI chips on them and windows won't recognize them without a special information file. The problem is that the chip maker no longer makes the actual card, and each card that uses the chip is different.

So let's try and make this system work for you. Some questions for you.

1. Tell me something about the system, what kind is it, what type of sound card etc.

2. When you first loaded Windows 98, did everything work okay or did this happen awhile after the install?

3. Did you install over Windows 95?

This will get us started!
Dennis
0
 

Author Comment

by:sn8776
ID: 1650688
Well, actually that is my friend's pc. She used the txpro II mother board with built in sound card and vga card. B4 that, she used win95 the board works fine. the same problem were also encountered by some of my friends who uses win98. The txpro II was frim SiS. The error message came out after I install win98 for her and was came out only when shutting down the pc, then is the illegal program's message. The pc can be shutdown as usual except for the annoying message.
   B4 I posted my question here, I already tried download the latest driver for the mother board from the SiS's site, but it doesn;t help and the driver I found from the address that u pointed to is older than the one that I got ( CM8330SB.DRV). About the sound chip, I didn't open to see inside, so I just assume that the sound chip is from cmi as they use the same driver.
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LVL 25

Expert Comment

by:dew_associates
ID: 1650689
Okay, then try this. Go to device manager and scroll down to the area where the sound card is listed (Sound, video and game controllers) and expand it by clicking the "+". Highlight each entry and remove it. Now reboot the system and let Windows locate each component and reinstall it, then reboot again when done. Go back to device manager and make sure there are no yellow "!" or red "X" and then try it again.
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