?
Solved

No color on HP Deskjet 855C

Posted on 1999-01-04
9
Medium Priority
?
387 Views
Last Modified: 2010-04-27
When I went from Windows 3.1 to Windows 95, I lost the coloe capability.  I went to HP's website and downloaded their driver, and it said that the download was successful.  I tried to print, and it only prints in black and white.  I have tried the website download about three times, all saying sucessful.  I can only print in black and white.  I also believe that the color cartridge is full, but I really am not 100% sure of this.  Has anyone had this problem?
0
Comment
Question by:markh88
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
  • +2
9 Comments
 
LVL 2

Expert Comment

by:kayton
ID: 1014604
Have you checked a different color cartridge?  Sometimes the ink dries up and clogs the holes and no color will print.
0
 
LVL 2

Expert Comment

by:ryans
ID: 1014605
Make sure your driver is set to "color"!  If it is, then you color color cartridge needs to be replaced.  What do you get when you print out the test page?  Is the Windows flag "colored in" or is it empty?
0
 

Author Comment

by:markh88
ID: 1014606
I will try the test page again. Thanks
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 
LVL 1

Expert Comment

by:rmchu
ID: 1014607
You downloaded the drivers, but did you INSTALL them?  I'm not trying to offend you, but by your word choices, it just seems that you've just downloaded the drivers from HP website to your hard drive and expected it to automatically install themselves?
0
 
LVL 1

Accepted Solution

by:
dunnaway earned 150 total points
ID: 1014608
The printer driver you are downloading from HP is available in two versions..... One version has the complete driver as 1 file and is approximately 3 MB the other version is broken up into 3 files and all files will need to be downloaded and installed before the driver will work.
   I don't know which file you downloaded but you may want to try getting the 3 MB version and install it. The address for the driver you want is http://www.deskjet-support.com/drivers/v9_2/win_3195/single/8xxen92.EXE
   After downloading this file you will need to run the 8xxen92.exe file from the directory where you downloaded the file.  This will install the driver.

Hope this helps
dunnaway

0
 
LVL 1

Expert Comment

by:rmchu
ID: 1014609
wow, you're so good, you basically restated what I did and you posted it as an answer!
0
 

Author Comment

by:markh88
ID: 1014610
Thanks for the comments.  I did download the 3meg file, but and did the install process, but it still did not work.  

I need to try the printer test.  I took a look at the printer ink cartridges, and found something interesting.  The black ink cartridge has a window letting you know if it is empty or full.  The color cartridge does not.  How besides it not printing color do you know if it is empty or not?
0
 
LVL 2

Expert Comment

by:kayton
ID: 1014611
You can tell by how heavy it is.  The cartridges are very lightweight when empty.  
0
 

Author Comment

by:markh88
ID: 1014612
The cartridge feels somewhat heavy.  How would you turn on the color setting for the driver?
0

Featured Post

Need protection from advanced malware attacks?

Look no further than WatchGuard's Total Security Suite, providing defense in depth against today's most headlining attacks like Petya 2.0 and WannaCry. Keep your organization out of the news with protection from known and unknown threats.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Arrow Electronics was searching for a KVM  (Keyboard/Video/Mouse) switch that could display on one single monitor the current status of all units being tested on the rack.
New style of hardware planning for Microsoft Exchange server.
NetCrunch network monitor is a highly extensive platform for network monitoring and alert generation. In this video you'll see a live demo of NetCrunch with most notable features explained in a walk-through manner. You'll also get to know the philos…
Have you created a query with information for a calendar? ... and then, abra-cadabra, the calendar is done?! I am going to show you how to make that happen. Visualize your data!  ... really see it To use the code to create a calendar from a q…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question