USR Winmodem and Win98

Posted on 1999-01-09
Medium Priority
Last Modified: 2013-12-28
Hi, I have a 56k US Robotics modem that I am trying to install under win98 and every time I set it up it works until I log off and shut the computer down. When I boot back up the modem will not dial out, it still shows up in the sytem devices as working properly and I cant find any irq's conflicting. Can some one tell me if this is typical and is there a way to make it work? I have downloaded and installed the latest drivers from 3com. The model number of the modem is 5683. Thanks in advance.

J. Redd
Question by:jredd
  • 2
LVL 25

Accepted Solution

dew_associates earned 800 total points
ID: 1651310
J.Redd, I think we can fix you up!

First, make sure that your modem is configured for plug and play.

Next, Go into device manager and scroll down to the modem entry, click the plus "+" sign to expand that area, highlight the modem area and click the remove button.

Next, reboot the system and boot into the Bios setup.

If you have a PS/2 Style mouse, and there's nothing on Serial port (COM) #1, boot your system into it's Bios (CMOS) setup and disable serial port (COM) #1. You should find this under peripheral device setup.

If you have a serial style mouse, disable serial port (COM) #2.

Now save your Bios settings and boot through into windows. It should find the modem device, but if it doesn't, don't worry about it.

Go into control panel, modem and check there first. If the modem is there, make sure that it correctly identified and test it while your there. If it isn't there, or it doesn't complete the test, then delete it. Now add a modem, but use the driver supplied to you by USR on the floppy disk.

If there's a question, let me know!

Author Comment

ID: 1651311
Thank you for taking the time to help me with this. I will try it asap. However, I just did a line test on my phone line and found out that it is not capable of handling a 56k connection. So I guess I'm stuck with the 28.8k for now anyway.

Many Thanks,

Jim Redd
LVL 25

Expert Comment

ID: 1651312
Where are you located and what type of testing did you run?

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