Solved

USR Winmodem and Win98

Posted on 1999-01-09
3
190 Views
Last Modified: 2013-12-28
Hi, I have a 56k US Robotics modem that I am trying to install under win98 and every time I set it up it works until I log off and shut the computer down. When I boot back up the modem will not dial out, it still shows up in the sytem devices as working properly and I cant find any irq's conflicting. Can some one tell me if this is typical and is there a way to make it work? I have downloaded and installed the latest drivers from 3com. The model number of the modem is 5683. Thanks in advance.

J. Redd
0
Comment
Question by:jredd
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 25

Accepted Solution

by:
dew_associates earned 200 total points
ID: 1651310
J.Redd, I think we can fix you up!

First, make sure that your modem is configured for plug and play.

Next, Go into device manager and scroll down to the modem entry, click the plus "+" sign to expand that area, highlight the modem area and click the remove button.

Next, reboot the system and boot into the Bios setup.

If you have a PS/2 Style mouse, and there's nothing on Serial port (COM) #1, boot your system into it's Bios (CMOS) setup and disable serial port (COM) #1. You should find this under peripheral device setup.

If you have a serial style mouse, disable serial port (COM) #2.

Now save your Bios settings and boot through into windows. It should find the modem device, but if it doesn't, don't worry about it.

Go into control panel, modem and check there first. If the modem is there, make sure that it correctly identified and test it while your there. If it isn't there, or it doesn't complete the test, then delete it. Now add a modem, but use the driver supplied to you by USR on the floppy disk.

If there's a question, let me know!
Dennis
0
 

Author Comment

by:jredd
ID: 1651311
Thank you for taking the time to help me with this. I will try it asap. However, I just did a line test on my phone line and found out that it is not capable of handling a 56k connection. So I guess I'm stuck with the 28.8k for now anyway.

Many Thanks,

Jim Redd
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1651312
Where are you located and what type of testing did you run?
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to record audio from input sources to your PC – connected devices, connected preamp to record vinyl discs, streaming media, that play through your audio card: Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 – both 32 bit & 64.
This article is a collection of issues that people face from time to time and possible solutions to those issues. I hope you enjoy reading it.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

732 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question