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MultiPass C2500 and Windows 98

Posted on 1999-01-12
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Last Modified: 2013-12-28
I recently upgraded from Windows 95 to Windows 98. My Cannon MultiPass C2500 printer worked fine with 95.  Now, in Windows 98, I get the following message: "Internal Error. Color adjustment method will not be available."  The print job comes out in what looks like infrared.  No color.  Is there a fix for this problem?
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Question by:Chas011299
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dew_associates earned 200 total points
ID: 1651479
Hi Chaz! Yes, there is an answer here!

First, visit the canno site and download the new drivers for the printer, including any color smart drivers if any. Expand them as necessary and transfer them to a floppy. There is probably a "readme" file with an explanation, so please check that out.

Next, once you have the drivers, click My Computer, Printers and delete the printer there, it may ask if you want to delete the drivers, go ahead and do so. Now reboot.

Next, go to My Computer, Printers and add a printer, but use the new drivers and color pack that you downloaded.

This should fix the problem. BTW: If they don't have new ones, use the one's that came with the printer. Win98 uses a minidriver which is just a basic driver.
Dennis
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by:Chas011299
ID: 1651480
The solution to the problem was to enter printer settings at the graphics tab and change the color adjustment selection to "none". That eliminated the error message.  Solution provided by Canon Printers.  The infrared images were caused by a lack of black ink in my cartridge.

I can not say the above answer will not work, but it required a lot more effort and time.
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Expert Comment

by:dew_associates
ID: 1651481
Well Chas, I'm sorry if the answer required a little effort, but the solution would have given you better performance. It would also give youthe new test patterns as well as the alert for out of ink.
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