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Windows 98 won't install correctly

Posted on 1999-01-13
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Last Modified: 2013-12-28
I've been trying to install Windows 98 on a Dell Dimension XPS D233.  When setup reboots the second time, it hangs.  When I reboot at this point, it will go into safe mode.  The problem is evidently in the hard disk controller, because when I remove that, setup will continue until it detects my plug and play hardware again.  When I subsequently reboot into safe mode and remove the newly installed hard disk controller, it will again continue.  I had Windows 95 installed previously, and the hard disk controller settings (which worked just fine in Win 95) are completely different.  When I try to use the same driver and settings in win 98, I don't get any CD-ROM drives, and it eventually will start to crash when the hardware wizard is run.  Does anybody know how to circumvent this problem?  Thanks in advance.

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Question by:oharris
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dew_associates earned 150 total points
ID: 1651583
Hi oharris!  This is usually caused by either video or hard disk controller conflicts. This will help check it out and then we can cure the problem. Please clarify the model of the Dell machine and it's age.

Windows 98 Setup utilizes the same safe detection method as Microsoft Windows 95, therefore, if the computer stops responding, it is recommended that you turn off the computer and then turn it back on. Hardware detection bypasses the module that causes Setup to stop responding, and Setup continues.
 
In order to determine the cause of your issue, you may have to examine the files that Setup uses to maintain a log. There are three files that are created during Setup:

Detlog.Txt. This lists the start of the detection test and the test outcome. This is a hidden file located in the root folder of drive C.

Detcrash.Log. This records which detection steps were successfully completed so that Setup will not fail on the same step. This is a hidden file created only if the detection step caused the computer to stop responding. Located in the root folder of drive C.

Setuplog.Txt. This records what took place during Setup,  including successes and failures. It is used by Safe Recovery to determine where Setup should resume. Located in the root folder of drive C.

During hardware enumeration and detection, the progress is logged in the Detlog.Txt, Setuplog.Txt and Detcrash.Log files. The first two files are text, and may provide information about the problem device. Also, you can use the following Setup switch to troubleshoot a specific module:
 
   setup /p b
 
You can find more information about Setup switches at this Microsoft article in the Microsoft Knowledge Base: Q186111

Try as noted above, and we can try and narrow this down. We mahe have to atry a few work arounds to get you up to where you can use safemode!
Dennis
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Author Comment

by:oharris
ID: 1651584
Dennis,
Thanks for responding.  The model is Dell Dimension XPS D233.  It is a Pentium II 233 MHZ.  It is about 1 year old. [Does that qualify as an antique in computer years? :-)  ]. I have narrowed down the problem.  I got through setup by deleteing the hard disk controller every time it hung.  I then removed the NIC, the SCSI card,and unplugged the CD-ROM, and removed the devices from the device manager.  I then rebooted and reinstalled the devices one at a time.  When I plugged in the CD-ROM, the problem returned.  The CD ROM works fine in both Wndows NT and 95, any ideas why it would not work in 98?  The CD-ROM is a Sony CDU311.  Thanks
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Expert Comment

by:dew_associates
ID: 1651585
A couple ofproblems could occur with the cd rom. I presume that it is an IDE cd rom, not SCSI. First, if there are any cd rom drivers being called in either the config.sys or autoexec.bat, REM them out and try that. Also, you may want to download current scsi device drivers for the card you have, as the mini driver Win 98 can be a problem. I'd start with the driver the cd rom is using, and go from there.
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Author Comment

by:oharris
ID: 1651586
Dennis,
     I couldn't find any other drivers from Dell for the Controller or the CDROM.   I ended up just trading CD-ROM drives with one of the other Computers here.  Everything seems to be working fine now.  Thanks for the help.


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Expert Comment

by:dew_associates
ID: 1651587
Your quite welcome, but please don't be afraid to stop back here if a final resolution is necessary!
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