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Outlook express, problem logging onto your mail server

Posted on 1999-01-17
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Last Modified: 2013-12-28
I cannot get my email from my ISP anylonger. I have outlook express Win 98. I have installed the various upgrades and fixes from the Microsoft site. I cannot get my email from my ISP. I worked with my ISP and they had me remove the account and add it again. This worked for a time and now removing the account and adding it does not fix it. The error message is: "There was a problem logging onto your mail server. Your password was rejected. Server response: 'ERR Bad login, Port 110, Secure (SLL): No, server Error: Ox800 CC90, Error Number< 0x800CCC92
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Question by:craig48
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dew_associates earned 100 total points
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Hi Craig!

First, there's no single remedy for this problem as there are many variables. Let's start with the basics and go straight through to the end.

First, make sure that you have all the logon and mail data in writing and at hand for your ISP.

Next, logon to your ISP and then open Outlook. Now open the account properties and remove your ISP mail account and then close outlook.

Next, log off from the ISP, go into "My Computer" and remove your ISP connection.

Next, reboot your system.

Now go back in and setup your ISP again, and make sure that you only have a single procol listed, TCP/IP.

Next, log onto your ISP and then open Outlook.

Next, setup your ISP mail account, but go through each area of the setup to insure that each setting is appropriate, especially if they have a secure server for email. Also, check to make sure whether or not they are using POP3 for incoming/outgoing mail.

Next, verify (with your ISP) that your secure settings are appropriate for their servers. Don't be afraid to push them a little to make sure they answer your questions about each setting.

Next, logon's and passwords are case sensitive, so check everything twice, then check it again.

Let me know how you make out, and if it hangs, write down exactly where it occurs.
Dennis
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by:craig48
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Thank you!
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by:dew_associates
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I'm glad it worked for you!
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