I can not install a VB6 program. The installation request to update the DLLs and restart the computer, the run set up again. This keeps recurring. Also if I change any options in Word (small business package) when word is exited and restarted these changes are lost. The computer is a gateway and their tech support want windows 95 completely deleted and then installed again. This is too big a fix for this particular PC and would take a long time to put back all the drivers and software as is. Does EXPERT Exchange have a less extreme solution. I have noticed that the System.dat and User.dat return to READONLY once the computer restarts and I check the properties through Windows.