Solved

Modem not accessible in DUN

Posted on 1999-01-25
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Last Modified: 2013-12-16
Modem works  fine in dial-up registration programs and telephone dialer but not in DUN.  Modem diagnostics are OK.  Problem happened suddenly after working properly for some time.  When starting IE or Outlook, DUN attempts to dial ISP but there is no dial tone.  Error message indicates problem with Remote Access Server.  All settings appear normal including ISP settings which were reinstalled.  Networking components installed include Client for Windows, TCP/IP and Dial Up Adaptor.  Any suggestions would be appreciated.  Note: WIN95 software is Japanese version.
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Question by:bobengel
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17 Comments
 
LVL 9

Expert Comment

by:rmarotta
ID: 1761849
bobengel,

Try this:

Launch Control Panel-> Internet-> Connection-> select "Connect to the internet using a modem".

Control Panel-> Mail and Fax-> Properties-> Connection-> select "I use a modem to access my email".

Let me know how it goes.
Regards,
Ralph
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Author Comment

by:bobengel
ID: 1761850
>Launch Control Panel-> Internet-> Connection-> select "Connect to the internet using a modem".<

Settings already set to that.

>Control Panel-> Mail and Fax-> Properties-> Connection-> select "I use a modem to access my email"<

Strangly, double-clicking that brings up error message indicating that there are insufficient resources to run this function; however, no other applications are running so there couldn't really be a shortage of resources.

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Expert Comment

by:rmarotta
ID: 1761851
Run scandisk and let me know how it goes.
Ralph
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Author Comment

by:bobengel
ID: 1761852
Scandisk indicated a few errors and fixed them.  No improvement of problem.
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LVL 9

Expert Comment

by:rmarotta
ID: 1761853
You can go here for information and a link to download then newest DUN:
"Dial-Up Networking 1.3 Upgrade Available"

http://support.microsoft.com/support/kb/articles/q191/4/94.asp?FR=0

Let me know if you need more.

Regards,
Ralph
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Expert Comment

by:golohe
ID: 1761854
go by control panel - modems - touch your modem then touch in properties , then conection you´ll see a check box that says wait for dial tone before dialing then leave that box in blank. click ok ,ok , close , then close control panel and  click on my computer , then click on dialup networking  then right click on your conection then click on properties , configuration  ( modems) and click on conection then leave blank the check box on wait for dial tone before dialing click ok , then ok and then conect with that conection to your isp
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Author Comment

by:bobengel
ID: 1761855
I would agree that the MS DUN upgrade might improve the operation but, since everything worked fine when I set this up previously, I don't think upgrading the DUN would help.

Actually, I believe the problem is complicated by the fact that the computer I'm working on uses the Japanese version of WIN95. As you can imagine, this causes me no end of frustration since I can't read Japanese!  The WIN95 Japanese software actually consists of both English and Japanese versions but, unfortunately, settings in the English version do not carry over to the Japanese version so I can't make changes when I boot up in English and expect them to work in the Japanese boot.  

I also notice that the when booting in English, I get many error messages of missing .vxd and other important files.  This is also a new condition that wan't there before.  Several people have worked on this computer and someone may have screwed it up since the last time I set it up.

I'm recommending either reinstalling WIN95 (Japanese) or WIN98 which I understand is now available in a Japanese version.  The user only has MS Office (Japanese version) so she won't lose much by starting over.  I think this will clear up what appears to be multiple problems.  In addition to the DUN problem, there is no longer any sound and the sound card is not shown in Device Manager.  I've tried to install it in the usual manner to no avail.

Arigato (thanks) for the advice and information but this situation is rather unusual and I don't want to take any more of your time (or mine, either).  
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Accepted Solution

by:
CharlesB earned 200 total points
ID: 1761856
The error msg your receiving;Error message indicates problem with Remote Access Server.  Indicates to me that your tcp/ip and networking protocols are corrupt.

I have seen this more than once, usually users change it so many different times, hoping to fix it, it becomes corrupt and the ONLY way is to DELETE the protocols and then RE-INSTALL them.

If you dont have the DUN upgrade, I would recomend it and try it after you try deleleting the protocoal and the re-installing them, you get a performance increse with the upgrade.

Anyway if you dont wont to upgrade delete the networking protocols and MAKE SURE YOU RE-BOOT, THEN RE-INSTALL, your networking protocoal such as, TCP/IP, Dial Up
adapter.

Go to the control panel and then to add remove programs (Windows Setup Tab)
Delete dialup networking and in the contorl panel  on the network icon, configiruation, delete dial-up adapter IPX/SPX, NetBEUI, TCP/IP
 

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LVL 9

Expert Comment

by:rmarotta
ID: 1761857
bobengel,
I don't think the proposed "answer" has added much to the link that I already provided:

"Windows 95 Dial-Up Networking 1.3 Upgrade replaces all of the Dial-Up Networking components, and also installs new versions of the Transmission Control Protocol/Internet Protocol (TCP/IP)and the Network Device Interface Specification (NDIS) layer. A new version of Winsock is included as an optional component to correct name resolution limitations in the original Windows 95 software."

I've never seen Win98 "fix" these kinds of problems yet.
Unless you do a clean install, don't expect good results.

Since you said the modem works okay, the solution to this problem lies in the DUN software, as I already pointed out.

Regards,
Ralph
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Author Comment

by:bobengel
ID: 1761858
Your point about deleting and reinstalling DUN with the 1.3 upgrade may be a solution.  I have downloaded it and am now trying to work out a way to get the file into her computer since she can't download it herself because she can't access Internet and it's too large for a floppy.  If she had Hyperterminal in the Japanese version of WIN95, I can transfer the file and install it.  Keep tuned for the next episode.
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Expert Comment

by:CharlesB
ID: 1761859
Glad it worked for you.
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LVL 9

Expert Comment

by:rmarotta
ID: 1761860
????
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Author Comment

by:bobengel
ID: 1761861
Charles B:  I don't know if it worked yet.  I fill try to transfer the file to her computer (she's in a different location than I) and see if it corrects the problem.

rmarotta:  See above
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LVL 9

Expert Comment

by:rmarotta
ID: 1761862
I saw it.
I just wonder why you accepted the answer by grading it before you know the results......

FYI in the future:

It seems that answers are mistakenly accepted here all the time.
When you accept (grade) the "proposed answer" in the green box, it closes your question and awards the points to that person.  Please reject any answer proposed if it doesn't answer your question, or you are not satisfied that it solves your problem.  Many experts can then participate in a solution for your problem.
When the solution is found, you can then simply invite the expert of your choice to submit his answer for you to grade.

Regards,
Ralph
0
 

Author Comment

by:bobengel
ID: 1761863
Ralph:  Sorry to not follow the proper routine.  Anyway, the good news is that the problem was solved by deleting all of the existing DUN components, downloading DUN 1.3 into my computer, sending it by Hyperterminal to the client's computer, then installing it.  The Internet connections now work fine and DUN is working properly.  So here's a summary of what I should have done with regards to scoring:

CharlesB: The accepted answer should remain as accepted since his suggestion did work.

Rmarrota:  Answer should be accepted because it essentially reinforces the suggestion of installing DUN1.3.

Golohe: Answer remains rejected since that did not solve the problem.

I'll try to a better job of rating the next time.  Thanks to all for the help!
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LVL 9

Expert Comment

by:rmarotta
ID: 1761864
I think you'll find the answer in my comment of Wednesday, January 27 1999 - 02:51PM
Glad you got it working though.
Regards,
Ralph
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Author Comment

by:bobengel
ID: 1761865
rmarotta:

Yes, that's what I used to get to the download page.

Bob
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