Bloody Printer problems again....

Posted on 1999-01-27
Last Modified: 2013-12-23
I have made a report in Access 97, we have NT server 4.0, and Win95 and NT clients,  The NT Server is sharing a Xerox printer, this printer has its own IP address.  The printer setup on the NT machines uses the port, the 95 machines use \\server\xerox, now the problem is when I try to print the same report from the 95 machines, when printing the report from the NT machines is says printing to Xerox on, this report uses a "specific printer" so that when someone prints this report it will always go to this printer.  When a user on a 95 machines tries to print this same report, they get an error saying that the Xerox on Ne01 is unavaliable, would they like to use Xerox on Pinnacle?  Why the hell is this happening? How can I resolve this problem.
Question by:deeznutz
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Expert Comment

ID: 1572256
What's the IP-address for 'Ne01'? for 'Pinnacle' ?
Do either of these IP-addresses match '' ?

Author Comment

ID: 1572257
The IP address is for Ne01, the IP address for Pinnacle is (Our server)

Accepted Solution

LMarten earned 100 total points
ID: 1572258
Are all of these devices sharing the same IP gateway?  You can get all sorts strange problems if it isn't, and this is most apparent with printers as it's easy to power them up with some default IP addresses still defined.
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Author Comment

ID: 1572259
Please explain what you mean by IP gateway.  I dont know if there are or not.

Expert Comment

ID: 1572260
You are discussing the various IP addresses of devices on your network.  There are other addresses involved.  The IP Gateway is typically the address of a common router or hub, this leads me onto question other aspects of your IP network. DNS Servers if any? Are all of these devices sharing the same Subnet Mask?

Mmmm. From the title of the message, I gather this sort of thing happens often(?). Who assigned the IP addresses? Do you have a structured IP scheme?  I suspect if you clarify your network TCP/IP problems you may actually solve all of your printer problems, and possibly some other problems (performance for instance) you never knew you had!  (Should I ask what other protocols are on this network?)

Author Comment

ID: 1572261
You probably can guess the structure of our network, there is none, (I think) but we do have a DNS Server, and DHCP running as well as WINS, we have TCP/IP, SPX/IPX and all other protocols running because we dont know which is needed and which isnt, so we ran the lot.  I would assume that we are sharing the same subnet, we have only 10 staff which the server assigns IP addresses, but I do not beleive the printers are assigned IP addresses, because in my understanding the printers 'dont log on'
so are nt assigned IP addresses, also the IP addresses of the printers are fix, so does this mean I need to add these 'special' devices to our DHCP IP addresses?  Or something, hell I dont know! :)  I just want the damn printers to 'work'

Expert Comment

ID: 1572262
Okay, here it is. A lesson in networking in a nutshell (damn this must be well worth the points - what the hell!).

Forget the logon thing. TCP/IP happens way before that.  Firstly, having a TCP/IP only network is the mutts nuts ('scuse my French). If you can get it sorted it'll save you loads of grief and performance probs later.

Everything on the network needs an IP address (if it logs on or not).  DHCP helps out your workstations because it can Dynamically assign IP addresses when your workstations need one.  Now this only works because a specific range of addresses have been assigned to your DHCP server (a Windows NT server, with some extra software).

Addresses that clash (i.e having two machines with the same address) is bad.  Devices that don't move around, and need users or other devices referring to them need static addresses, i.e - an address you physically assign it.  You'll find it's difficult if not impossible to assign a server or printer a DHCP address (can you imagine trying to address a server/printer from one day to the next if it's address kept changing?).

I'd love to try and design your entire TCP/IP structure over this forum but I don't think it's practical (if not a little too ambitious!).  So I'll cheat and tell you how somebody else did it so you get an idea of what to aim for.

The last place I worked had a great scheme, you could tell from the address what the device was.  The address scheme used 10.1.x.x addresses for Servers, 10.2-9.x.x for workstations, 10.10.x.x for printers, 10.50.x.x for gateways, and it all run with a subnet mask of  It didn't provide the ten's of thousands of addresses needed for some of the larger companies but put down enough structure to reduce the clashing address problems to an absolute minimum.

I know it sounds like a cop out, but you really need a TCP/IP book, or an onsite networks man to bash out these problems from the cables, through the network cards and up into the operating systems.

Like all these things, a little initial planning and expenditure can save a whole lot of heart ache later!

Author Comment

ID: 1572263
weather it works or not, like you said you deserve the points, thanks.

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