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Video files crash the system

Anytime I try to open a video file on my computer (.mpg, .avi, etc.) the system crashes completely.  Not like it gives a GPF, or Blue Screen of Death, it acts like loading the video file pressed the reset button.  The system is a P200, 32 meg Ram, Windows 98 with all the patches installed.  I have tried using Windows Media Player, Active Movie Player, Xing Mpeg Player, Apple's Quicktime Player, etc. - Nothing.  The first three load, but when I try to open a file, the system resets.  Quicktime resets before it even finishes loading.
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jlamprey
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jlamprey
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1 Solution
 
Asta CuCommented:
Are you using the most current version of Quicktime (3.0.2) from www.apple.com, and the newest Media Player version 6.0 available from the  Win98 WindowsUpdate page, along with updated DirectX, etc.?

Any problems in device manager?

It may also be the size of the video you're trying to use, the resolution and support, and what all is running, using available RAM.  

Have you tried Start - Run - SFC, to see if any system files are reported as corrupted or needing replacement?

Have you checked your DOWNLOAD folder to see if any downloaded control programs are listed as damaged?  If so, right click and choose update.

A little more about your setup, HW, settings, motherboard, config.sys and autoexec.bat would help.

You can also try troubleshooting via selective start up by Start - RUN - MSCONFIG, and then unchecking items from the start-up menu, and / or any of the files on the radio tabs within that facility.
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jlampreyAuthor Commented:
I have the most current versions of everything - Media Player, Quicktime, DirectX.  Device Manager shows no conflicts.  The videos are all sizes and kinds.  There is no config.sys, and the only autoexec.bat settings are for Netware.  Other programs I have on the system are Norton Utilities 3.0 and Anti-Virus 2.0 (both with all the latest program/virus updates), Office 97, and Act 3.0 (both fully updated).
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Asta CuCommented:
Sounds like insufficient RAM, since Windows and your environment (virtual memory, etc) are using more memory that is available to run the video files you're trying to run.  I had the same problems, upgraded to 64MB, set my swap file to specific min/max size for my needs.
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jlampreyAuthor Commented:
Can't be insufficient RAM - all the other systems in the office run the files just fine.  Plus, Sysinfo from Norton Utilities says the RAM is only 67% utilized, and my swap file is already optimized.
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mikecrCommented:
Have you tried installing new video drivers? Do you have directX 6 installed?

Mike
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jlampreyAuthor Commented:
Yes, everything in the system is completely up-to-date, all patches, updates, etc. are installed.
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rmarottaCommented:
Using explorer, drag everything out of your Startup folder temporarily to the Desktop, restart the computer, and try again. (C:\Windows\Start Menu\Programs\StartUp)

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jlampreyAuthor Commented:
Sorry, nothing in the startup folder to take out.
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rmarottaCommented:
Have you checked the following in REGEDIT?:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Ralph
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jlampreyAuthor Commented:
Nothing but stuff I recognize as supposed to be there.
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rmarottaCommented:
I can't see them........
Temporarily remove everthing except Explorer & Systray.

Tell us about your computer's installed components. (CPU,RAM,video,etc.)

Ralph
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jlampreyAuthor Commented:
The installed components are already listed above.  I've already tried removing stuff from the list - it's not something running in the background, trust me.  The system used to work fine until a few days ago when I tried to run a video file, and it's happened ever since no matter what I do.
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rmarottaCommented:
>>  "The installed components are already listed above"

Where?
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jlampreyAuthor Commented:
The first thing in the list - P200, 32 RAM, Win98.
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rmarottaCommented:
Sorry, I'm looking for components that could cause conflicts.
What is the videocard, sound, CDROM, NIC, SCSI? ......scanner, external drive, etc.?  
I can't help you if I don't know what we're working with.
Ralph
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jlampreyAuthor Commented:
Sorry.  Video card is a Trident 9685, no sound card, CDROM is a Samsung 24-speed, on a Netware network, no SCSI, NIC, External drives, etc. - Network card is a LinkSys 16.  I've already checked through the Device Manager, and nothing is conflicting, and from using it, everything works.
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rmarottaCommented:
Hmmmm, no soundcard.
Try going to Windows Setup in Control Panel and un-install, then re-install multimedia components.
Ralph
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jlampreyAuthor Commented:
Already tried that - didn't work.
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rmarottaCommented:
What is listed in Device Manager under "Display adapter"?
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Asta CuCommented:
Could it be 16bit vs 32bit format conflicts?
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Asta CuCommented:
After installing Quicktime, and running the check, did that also crash your system?
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Asta CuCommented:
Have you tried ASD (Automatic Skip Driver) if any ASD failures exist?
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hendricksCommented:
What happens your windows is started in failsafe mode and then an videofile is being played?
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Asta CuCommented:
What did you mean when you said "the first three load"?
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Asta CuCommented:
Have you checked your DOWNLOAD folder to see if any components are listed as damaged?  If so, right click and choose update.  Have you tried Start - Run - SFC to see if any key system files are needing replacement due to replacement by older versions (resulting from installs, uninstalls of shared components, etc)? and replaced from original CD?
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rmarottaCommented:
Again....
What display adapter is installed in Device Manager?
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jlampreyAuthor Commented:
The display adapter is Trident 9685/9680/9682/9385/9382/9385-1 PCI.  Failsafe mode played with no trouble, but still reset upon reloading in normal mode.  By "The first three load" I meant "Windows Media Player, Active Movie Player, and Xing Mpeg Player" would load (eg. the program itself), but the system would reset as soon as I tried to open a file with them.  Quicktime would cause a reset when it tried to load - didn't even have time to try to load anything.  Checked the download folder, & everything's fine.  Tried updating anyway, just in case.  No change.
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jlampreyAuthor Commented:
The display adapter is Trident 9685/9680/9682/9385/9382/9385-1 PCI.  Failsafe mode played with no trouble, but still reset upon reloading in normal mode.  By "The first three load" I meant "Windows Media Player, Active Movie Player, and Xing Mpeg Player" would load (eg. the program itself), but the system would reset as soon as I tried to open a file with them.  Quicktime would cause a reset when it tried to load - didn't even have time to try to load anything.  Checked the download folder, & everything's fine.  Tried updating anyway, just in case.  No change.
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rmarottaCommented:
If it works in safe mode without problem, I think the trouble is with your installed video driver.

Can you find another version to try?

Let me know if you need help with it.
Regards,
Ralph
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jlampreyAuthor Commented:
I switched to another driver that also works with the card, and it worked.  Thanks for all the help.  Post an answer an I'll give you the points.
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rmarottaCommented:
>  "I switched to another driver that also works with the card, and it worked.  Thanks for all the help.  Post an answer an I'll give you the points."

Glad to help.
Regards,
Ralph
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