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Dr. Watson errors

Posted on 1999-01-29
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Last Modified: 2013-12-28
We keep getting Dr. Watson / application errors.  Why are we getting these and how can we fix it?
Example:

OUTLOOK.exe
Exception: in page io error (0xc0000006), Address: 0x3072e05c
OR
EXCEL.exe Exception: in page io error (0x0000006), Address: 0x30782297
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Question by:geaf
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4 Comments
 

Author Comment

by:geaf
ID: 1798149
Edited text of question.
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Author Comment

by:geaf
ID: 1798150
Adjusted points to 200
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Accepted Solution

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bwgerho earned 200 total points
ID: 1798151
These are frustrating: I lived through and solved some on my machine.  I have two possibilities:
1. Strange as it may seem, I find Office applications run far more reliable out of a FAT partition rather than NTFS.  Simple thing to try.
2. The other source of some of my problems turned out to be hardware.  For this, I suggest you reseat all boards - particularly the video board.  Open the case and "rock" the plug in edge of the boards so all the contacts are rubbed together.  If the hold down screw distorts the board connection, then do not tighten the screw.  The other possibility is bad connections on you memory.  I experienced this - remove memory, clean contacts and replace.  Depending on the contact appearence, I clean with these 3M pads that are a polymer mesh containing light abrasive.  They are green or brown in color, find at a discount store - Walmart.  Then clean with alcohol and replace memory stick.  

The hardware takes longer to do, but I did see dramatic change after working on hardware.
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Author Comment

by:geaf
ID: 1798152
We didn't think of these things but we get errors on both FAT & NTFS on several machines and we also don't think we have that many parts loose but we will look at the things you suggested.  Thank you for responding.
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