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hmharvey

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HP 694C and Photo Cart alignment?

I put in the photo cartridge and when I try and align it I get partial alignment lines. The red part prints but no black part so all the lines look alike.
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kschang

Clean the head (follow the head clean procedure of the printer) then try again. If that doesn't work, return the cartridge for an exchange.
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ASKER

The reference to cleaning the head worked. I took the cart out to look at it since it was new and there was a small piece of plastic still stuck to the bottom. It had somehow separated from the larger piece of protective plastic.
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kschang

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