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HP 694C and Photo Cart alignment?

I put in the photo cartridge and when I try and align it I get partial alignment lines. The red part prints but no black part so all the lines look alike.
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hmharvey
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hmharvey
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1 Solution
 
kschangCommented:
Clean the head (follow the head clean procedure of the printer) then try again. If that doesn't work, return the cartridge for an exchange.
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hmharveyAuthor Commented:
The reference to cleaning the head worked. I took the cart out to look at it since it was new and there was a small piece of plastic still stuck to the bottom. It had somehow separated from the larger piece of protective plastic.
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kschangCommented:
Gotta be careful there. It's easy to do. Next item of joy: discover "ink refills"!  :-)  Good luck with the printer. It's a good one. I own an HP myself (the venerable 500c)
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