HP 694C and Photo Cart alignment?

I put in the photo cartridge and when I try and align it I get partial alignment lines. The red part prints but no black part so all the lines look alike.
hmharveyAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

kschangCommented:
Clean the head (follow the head clean procedure of the printer) then try again. If that doesn't work, return the cartridge for an exchange.
0
hmharveyAuthor Commented:
The reference to cleaning the head worked. I took the cart out to look at it since it was new and there was a small piece of plastic still stuck to the bottom. It had somehow separated from the larger piece of protective plastic.
0
kschangCommented:
Gotta be careful there. It's easy to do. Next item of joy: discover "ink refills"!  :-)  Good luck with the printer. It's a good one. I own an HP myself (the venerable 500c)
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.