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Windows Protection Error

Posted on 1999-06-30
Medium Priority
Last Modified: 2013-12-28
When I start my computer I get the message "Windows Protection error, you must restart your computer"  I can start in safe mode, but cannot go into normal mode.  What do I do now?  When I restart in Normal mode I get the same message and the computer just sits there.
Question by:Lee5
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LVL 12

Accepted Solution

Patricia Siu-Lai Ho earned 200 total points
ID: 1672064
Lee5,   Try to do diagnotics test on fixing the resources and registry.
(1) Do registry repair/fixing:-
    Restart the computer, press <CTRL> or <F8> key before win98 logo appears,
    At the boot menu, go to the command mode,
    At C:\ prompt, type "SCANDISK /ALL" (without quotation), <ENTER> , it will scan the disk and repair, if any.
    At C:\ prompt, type "SCANREG /FIX" (without quotation), <ENTER> , it will update and fix the registry of system.dat and user.dat.
    Following the instruction.

    Restart Pc and go into safe mode, if run OK.
    Then restart and go into the normal desktop. Check any conflict.
See if there is any improvement , or further fix is needed.    pslh

Author Comment

ID: 1672065
I did all of that and it still keeps on giving me the message "Windows protection error.  You need to restart your computer".  Safe mode works OK, except that it takes quite a long time to get in to it.
LVL 12

Expert Comment

by:Patricia Siu-Lai Ho
ID: 1672066
Lee5, please tell us the details of your computer. When error message appear, any details please specify.

Try to boot the computer using step by step at the boot menu, to check any in between device driver or seeking the network causing the problem.

Try to rename the config.sys and autoexec.bat as *.old, then shut down the computer. After 10 min. start up the Pc again to normal desktop, see it worked or not.

If not, boot to safe mode, go to the device manager, checking any device conflict.
At Start-Run type [ASD], any critical error message?
At Start-Run type [msconfig], at General Tab, select [x] Diagnostic startup - ineractively load device drivers and software.  Click OK. Restart the Pc at Diagnostic Startup.  
Any hint for loading incompatible drivers causing window running in protective mode.

Let me know your findings.  pslh

Author Comment

ID: 1672067
Thanks, Your comments helped me find the culprit.
LVL 12

Expert Comment

by:Patricia Siu-Lai Ho
ID: 1672068
Lee5, nice to hear you've found the culprit. May I know what you've found and how it solved?   pslh

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