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sugar99

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my computer hung when I scan drive or defrage

when I start to scan my drive (drive c Only)
my computer hung then I have to shut down
pls let me know why?

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mikecr
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Start the computer in safe mode by holding down the CTRL key or F8 key at startup and choose safe mode from the menu. After getting into Windows try to run scandisk and defrag again and let me know what happens.

Mike
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sugar99

ASKER

Mr Mike,

I scan and defrage drive in safe moder and its work properly .. but why not in normal mode?

waiting your reply

Sugar

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boodabelly

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after I scan my drive in safe mode, I alsow now scan in normal mode .. now its working properly..

thanks,



Sugar, sorry it took so long to get back to you but her goes. When running programs like defrag and scandisk, they use quite a bit of resources. If you have programs in the background, to many drivers, virus scanning software or any number of terminate and stay resident programs running, you will have problems trying to run these utilities. It is best to run them in safe mode anyway so that they do not "bump heads" with programs that are running. I hope this explains it for you and if you have any more questions of me, please don't hesitate to ask.

Mike