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Outlook Hangs

Posted on 1999-07-12
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Last Modified: 2008-03-17
Outlook has ben working fairly well on a laptop.  NOTHING has changed.  Now, after dialing in to our server and checking for new mail, it hangs.  CTRL-ALT-DEL shows both Outlook and Mapisp32 not responding.  This happens on two seperate machines.  If I kill the mapisp32 can regain control of outlook.
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Question by:vandamme
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12 Comments
 
LVL 1

Author Comment

by:vandamme
ID: 1625422
Edited text of question.
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Expert Comment

by:ssnt
ID: 1625423
The best solution is to re-install it ... try that
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Author Comment

by:vandamme
ID: 1625424
I have already tried this...
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Expert Comment

by:BluePowder
ID: 1625425
What version of outlook?
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LVL 1

Author Comment

by:vandamme
ID: 1625426
outlook97
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Expert Comment

by:BluePowder
ID: 1625427
Have you installed the sr1 for it.
It can be located on ms web site
it you are unsure click on help/about it will give you a version number and sr number
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LVL 1

Author Comment

by:vandamme
ID: 1625428
I have installed sr1
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Expert Comment

by:BluePowder
ID: 1625429
Did you ever or have Lotus ccmail installed on it?
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LVL 1

Author Comment

by:vandamme
ID: 1625430
I have two machines that have this problem.  One has lotus notes on it, the other does not.
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Expert Comment

by:BluePowder
ID: 1625431
ccmail has some known issues with sr2
but I do not believe that is your problem

A posible route would be to reinstall your MAPI

1. Close outlook
2. restart in dos
3. Go to c:\windows\system
4. ren or del the following
     mapi.dll      
     mapi32.dll
     mapisp32.exe
     mapisrvr.exe
     mapiu.dll
     mapiu32.dll
     mapix.dll
     mapix32.dll
     mspst32.dll
Then restart in windows
reinstall outlook
this will refresh all mapi files.

If that was not to work there may be problems with windows that are causing this and you may have to reinstall windows

0
 
LVL 1

Author Comment

by:vandamme
ID: 1625432
I have done nothing to fix the problem, but for some reason it works now...  I think the problem may have been with the ISP.  They told me that I needed to reinstall Outlook97...  I hate stupid Tech Support reps...  Thanks, for the help Blue..  Post an answer and I'll give you the points...
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Accepted Solution

by:
BluePowder earned 300 total points
ID: 1625433
ccmail has some known issues with sr2
but I do not believe that is your problem

A posible route would be to reinstall your MAPI

1. Close outlook
2. restart in dos
3. Go to c:\windows\system
4. ren or del the following
     mapi.dll        
     mapi32.dll
     mapisp32.exe
     mapisrvr.exe
     mapiu.dll
     mapiu32.dll
     mapix.dll
     mapix32.dll
     mspst32.dll
Then restart in windows
reinstall outlook
this will refresh all mapi files.

If that was not to work there may be problems with windows that are causing this and you may have to reinstall windows  

0

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