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Invalid Page Fault On Explorer.exe Upon Booting System

Posted on 1999-07-16
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Last Modified: 2013-12-28
I am running a Windows 98 system.  Upon booting up the desktop appears with no icons yet, and then I get an error “This program has caused an internal error.”  On Details it says that Explorer.exe has caused an invalid page fault.  When I Ok it, the system just sits there.  The mouse moves but nothing else comes up.  This happens right after Pc-Cillin loads.

I recently loaded FrontPage 98 but I’ve loaded it in the past with no problems.    Before this error I had tried to open a file using Visual Interdev 6.0 and got an error indicating that the file wasn’t a FrontPage file.  I then shut down properly and upon booting up again I get this error.

What I’ve tried so far:

I’ve tried to bring the system up in Safe Mode but I get the same results.

I’ve brought up the system in Command Prompt mode and from DOS prompt ran scandisk and scanreg.

I’ve run virus software.

Nothing seems to help.

I don’t want to have to reformat my hard drives because I’ve got a lot of stuff that I don’t want to lose.

Can I reload Windows 98 using a Startup Disk, and what would cause this error on Explorer.exe?

Any help would be appreciated
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Question by:RichW
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12 Comments
 
LVL 25

Expert Comment

by:dew_associates
ID: 1674093
Rich, give this a try and let me know. I believe Pc-Cillin is the headache, but we need to make sure the system has the files it needs.

First:

1. Rename your config.sys to config.old and rename the autoexec.bat to autoexec.old.Have your Windows 98 CD Rom disk handy.

Next:

1. Reboot the system and either hold the Ctrl key down right after memory post or when you see the “Starting Windows…” dialogue, touch the F8 key.

2. Choose #5 Command (MSDOS)  Prompt only.

3. At the dos prompt, change directories to X:\Windows\Command, with “X” being the directory where Windows is installed.

4. Now type SCANREG/FIX <enter>

5. Follow the dialogue and let Scanreg review your registry and make any necessary repairs.

6. When Scanreg is done, reboot into Windows.

NEXT:

1. Insert your Windows 98 CD Rom disk into the drive.

2. Click Start, Run and type  SFC <OK>

3. This will start the System File Checker.

4. Click on the settings button and select “Check for changed and deleted files” and click OK to start.

5. Replace any files that are detected. SFC will copy the old file to X:\Windows\Sysbckup in case you need it back.

6. When SFC is done, reboot the system and note the performance.

Dennis

0
 

Expert Comment

by:mwb_m
ID: 1674094
Sir ;
    I think what happend is by a way or an other your Explorer.exe file was damaged...?!

    So try installing win98 again, and the win98 install program will tell you that you have the newest virsion of win98, and there I think you will find an option to reinstall the lost or damage portion of the win98...

Please let me know if I'm correct...Good luck.
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LVL 4

Author Comment

by:RichW
ID: 1674095
Dennis, thanks.  Unfortunately I am at work now and can't try your suggestions until I get home.  I will try them and if it works I will let you know asap.

If anyone else has suggestions please post comments.

Rich


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LVL 4

Author Comment

by:RichW
ID: 1674096
One thing Dennis, I can't get Windows to boot so how am I going to click start/run and type SFC?

No matter what I do I get the error upon reboot and then the desktop sits there empy with no Startbar or anything.

I've tried running SCANREG /FIX  from the c:\ prompt.  Does it make a difference running it from C:\Window\Command?

I think maybe I should put in a 98 Startup Disk and try to reload Windows 98.

It's either Pc-Cillin or MWB is correct that explorer.exe is fubar'd.  I've also heard that loading Frontpage98 with Visual Interdev already loaded can cause weird errors.

Any thoughts?
0
 
LVL 4

Author Comment

by:RichW
ID: 1674097
One thing Dennis, I can't get Windows to boot so how am I going to click start/run and type SFC?

No matter what I do I get the error upon reboot and then the desktop sits there empy with no Startbar or anything.

I've tried running SCANREG /FIX  from the c:\ prompt.  Does it make a difference running it from C:\Window\Command?

I think maybe I should put in a 98 Startup Disk and try to reload Windows 98.

It's either Pc-Cillin or MWB is correct that explorer.exe is fubar'd.  I've also heard that loading Frontpage98 with Visual Interdev already loaded can cause weird errors.

Any thoughts?
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1674098
Rich, I know your looking to fix this in one shot, but given all the possibilities, that's going to be difficult. Rename the two files noted and then run Scanreg from\Windows|Command. This will remove the possibility of anything running from these files and check the registry.

If this procedure does not work, and this problem just started within the last few days, we can restore a registry from a date prior to the problem.

You would do this by booting to the Startup disk. Then go to the "C" prompt and type SCANREG/RESTORE. Now choose a registry with a date prior to the problem and restore with it. Once it's done, reboot and see if Windows comes up correctly.
0
 

Expert Comment

by:mwb_m
ID: 1674099
If the registery is the damaged one or the portion that  points to Explorer.exe then the comment of "dew_associates" is a good idea.
0
 
LVL 4

Author Comment

by:RichW
ID: 1674100
Thanks guys.  I will try it all when I get home and let you know asap.

Rich
0
 
LVL 4

Author Comment

by:RichW
ID: 1674101
In the end I had to reinstall Windows98.  I tried everything listed and it still came up with the error.  I reinstalled 98 and it runs fine now.

MWB post an answer and I'll give you the points.  Dennis, thanks for all your help.  
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1674102
Your welcome Rich!
0
 
LVL 4

Author Comment

by:RichW
ID: 1674103
Well, I have isolated what was causing the problem.  I tried to open Frontpage 98 and the same problem occurred.  I had to go back another date on the registry restore to get Win98 running.  Frontpage 98 was what I was opening the first time this happened.  I believe that with the combination of Visual Interdev and Frontpage 98 both using Personal Web Server causes problems.  I've heard that if you're going to use all three software pieces there's a certain order that they should all be loaded.

Again, mwb please post an answer so I can give you points.
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Accepted Solution

by:
mwb_m earned 450 total points
ID: 1674104
Thank you RichW you for accepting my comment as an answer.
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