Jesschoen
asked on
ISP Autodial at Bootup
For about the last month, my computer has been dialing my ISP near the end of bootup. I have tried various things to stop this including:
1. Spending 90 minutes on the phone with a knowledgeable Microsoft technician
2. Trying the solutions for this very problem listed in the white paper on M/S’s Knowledge Base.
3. Unchecking autoexec.bat, config.sys, system.ini, win.ini and the startup folder items in the msconfig application.
4. Checking Run, Run Once, Run Services items in the registry.
5. Booting in safe mode.
None of these solutions has stopped the dialup.
According to a program called Guard Dog, which I installed to help find the solution, it says (via a warning message near the end of bootup) that C:/Windows/Explorer.exe is trying to dial the Internet.
I don’t know if this sheds some light on the matter or not or whether it is too general a warning message to be helpful. In any event, I am not sure what to try next.
I am running Win98 SE (installed after problem started) and IE5 (installed way before problem started).
I’d very much appreciate some help if anyone has any thoughts. Thanks very much.
1. Spending 90 minutes on the phone with a knowledgeable Microsoft technician
2. Trying the solutions for this very problem listed in the white paper on M/S’s Knowledge Base.
3. Unchecking autoexec.bat, config.sys, system.ini, win.ini and the startup folder items in the msconfig application.
4. Checking Run, Run Once, Run Services items in the registry.
5. Booting in safe mode.
None of these solutions has stopped the dialup.
According to a program called Guard Dog, which I installed to help find the solution, it says (via a warning message near the end of bootup) that C:/Windows/Explorer.exe is trying to dial the Internet.
I don’t know if this sheds some light on the matter or not or whether it is too general a warning message to be helpful. In any event, I am not sure what to try next.
I am running Win98 SE (installed after problem started) and IE5 (installed way before problem started).
I’d very much appreciate some help if anyone has any thoughts. Thanks very much.
See if
http://support.microsoft.com/support/kb/articles/Q197/6/72.ASP
applies in your case
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
http://support.microsoft.com/support/kb/articles/Q197/6/72.ASP
applies in your case
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
ASKER
Perhaps this is the wrong reference--it is for:
Description of Windows 98 Asynchronous Transfer Mode Support
I didn't see anything there that applied to the situation.???
Description of Windows 98 Asynchronous Transfer Mode Support
I didn't see anything there that applied to the situation.???
I do know of one seldom mentioned feature that will cause this problem. Check your network settings and see if you are loading the "Microsoft Remote Registry Service". This is just a stab in the dark, but that service under certain circumstances will cause a dial-out at bootup, with very little indication as to what the cause is.
Heath
Heath
ASKER
If I go to the control panel and check networks, is M/S Remote Registry Service supposed to be listed? If so, it is not there. If it is somewhere else, I'd appreciate some guidance. Thanks.
Jess, this may be a bit long winded, but it may help you. I would check for any programs, such as Money 99, Quicken, MSN, Personal Web Server etc that may also be causing this.
Dennis
========================== ========== ========== ========== === - You use a program that automatically checks for updated components or Web
pages.
- A program that dials your ISP is located in the StartUp folder.
- Your computer is infected with a Trojan horse virus such as System32.exe that
starts when you start your computer. Note that most anti-virus programs do
not currently detect or remove Trojan horse viruses.
- Symantec WinFax or HotFax Message Center is installed on your computer.
- You are using a Lexmark printer. The Lexmark printer software may add
Lexstart.exe to the Run key in the registry to handle print commands that you
send to the printer. This can cause Dial-Up Networking to prompt you to dial
your ISP.
- You are using Microsoft Personal Web Server 4.0, and the Microsoft
Distributed Transaction Coordinator (MSDTC) service is being loaded from the
StartUp folder.
- You have installed a Beta version of RealAudio 5 on your computer.
- This behavior can occur if Internet Explorer is configured to connect using a
modem, and the following registry key is set to "Y":
HKEY_LOCAL_MACHINE\Softwar e\Microsof t\OLE EnableRemoteConnect
RESOLUTION
==========
WARNING: Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry Editor can be solved. Use
Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it.
To resolve this behavior, use one of the following methods:
Configure Program That Dials ISP Not to Start Automatically
-------------------------- ---------- ---------- ---------- ---
Configure the program that automatically checks for updated components or Web
pages so that it does not start when Windows 95/98 starts. To do so, refer to
the documentation included with the program.
Remove Program That Dials ISP from the StartUp Folder
-------------------------- ---------- ---------- -------
Remove the program that automatically checks for updated components or Web pages
from the StartUp folder. To do so, follow these steps:
1. Right-click Start, and then click Open.
2. Double-click the Programs folder.
3. Double-click the Startup folder.
4. Drag the program that automatically checks for updated components or Web
pages from the Startup folder to another folder. This prevents the program
from starting when Windows 95/98 starts. To start the program once you move
it from the Startup folder, locate and click the program on the Start menu.
Remove System32.exe Trojan Horse Virus
-------------------------- ---------- --
1. Delete or rename the System32.exe file in the Windows\System folder.
2. Use Registry Editor to remove the SystemHandler value from the following
registry key:
HKEY_LOCAL_MACHINE\Softwar e\Microsof t\Windows\ CurrentVer sion\Run
Modify Symantec WinFax or HotFax Message Center
-------------------------- ---------- ---------- -
1. Close WinFax and the Controller, or close or HotFax Message Center.
2. Start Registry Editor, and then click Export Registry File on the Registry
menu.
3. In the Save In box, click C:\.
4. In the File Name box, type "Regold" (without quotation marks), and then click
OK.
5. Change the following registry key to "N":
HKEY_LOCAL_MACHINE\Softwar e\Microsof t\OLE\Enab leRemoteCo nnect
6. Reconfigure your modem in WinFax or or HotFax Message Center.
You Are Using a Lexmark Printer
-------------------------- -----
Using Registry Editor, remove the Lexstart.exe value from the following registry
key:
HKEY_LOCAL_MACHINE\SOFTWAR E\Microsof t\Windows\ CurrentVer sion\Run
MSDTC Service Is Being Loaded from the StartUp Folder
-------------------------- ---------- ---------- -------
Remove the MSDTC service from the StartUp folder. To do so, follow these steps:
1. Click Start, point to Settings, and then click Taskbar & Start Menu.
2. On the Start Menu Programs tab, click Remove.
3. Double-click the StartUp folder.
4. Click the MSDTC service, and then click Remove.
5. Click Close, click OK, and then restart your computer.
If you do not want to remove the MSDTC service from the StartUp folder, configure
Internet Explorer to connect to your ISP using a local area network (LAN). When
you want to connect to the Internet, first connect to your ISP using Dial-Up
Networking, and then start Internet Explorer. To configure Internet Explorer to
use a LAN, follow these steps:
1. Right-click the Internet Explorer icon on the desktop, and then click
Properties.
2. Click the Connection tab, click "Connect to the Internet using a local area
network," and then click OK.
NOTE: If the MSDTC service is not being loaded from the StartUp folder, remove
the Msdtc value from the following registry key:
HKEY_LOCAL_MACHINE\SOFTWAR E\Microsof t\Windows\ CurrentVer sion\RunSe rvices
RealAudio 5 Beta Is Installed
-------------------------- ---
A Beta release of RealAudio 5 may cause the modem to connect to the ISP. To
resolve this issue, remove the Beta version of RealAudio, or upgrade to the
release version of the product.
Registry Entry Set to Dial
--------------------------
To resolve this issue, configure Internet Explorer to not connect using a modem,
or set the value of the following registry key to "N":
WARNING: Some programs may configure the registry to dial automatically, and
altering this registry value may impact these program's functionality.
HKEY_LOCAL_MACHINE\Softwar e\Microsof t\OLE EnableRemoteConnect
Dennis
==========================
pages.
- A program that dials your ISP is located in the StartUp folder.
- Your computer is infected with a Trojan horse virus such as System32.exe that
starts when you start your computer. Note that most anti-virus programs do
not currently detect or remove Trojan horse viruses.
- Symantec WinFax or HotFax Message Center is installed on your computer.
- You are using a Lexmark printer. The Lexmark printer software may add
Lexstart.exe to the Run key in the registry to handle print commands that you
send to the printer. This can cause Dial-Up Networking to prompt you to dial
your ISP.
- You are using Microsoft Personal Web Server 4.0, and the Microsoft
Distributed Transaction Coordinator (MSDTC) service is being loaded from the
StartUp folder.
- You have installed a Beta version of RealAudio 5 on your computer.
- This behavior can occur if Internet Explorer is configured to connect using a
modem, and the following registry key is set to "Y":
HKEY_LOCAL_MACHINE\Softwar
RESOLUTION
==========
WARNING: Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry Editor can be solved. Use
Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it.
To resolve this behavior, use one of the following methods:
Configure Program That Dials ISP Not to Start Automatically
--------------------------
Configure the program that automatically checks for updated components or Web
pages so that it does not start when Windows 95/98 starts. To do so, refer to
the documentation included with the program.
Remove Program That Dials ISP from the StartUp Folder
--------------------------
Remove the program that automatically checks for updated components or Web pages
from the StartUp folder. To do so, follow these steps:
1. Right-click Start, and then click Open.
2. Double-click the Programs folder.
3. Double-click the Startup folder.
4. Drag the program that automatically checks for updated components or Web
pages from the Startup folder to another folder. This prevents the program
from starting when Windows 95/98 starts. To start the program once you move
it from the Startup folder, locate and click the program on the Start menu.
Remove System32.exe Trojan Horse Virus
--------------------------
1. Delete or rename the System32.exe file in the Windows\System folder.
2. Use Registry Editor to remove the SystemHandler value from the following
registry key:
HKEY_LOCAL_MACHINE\Softwar
Modify Symantec WinFax or HotFax Message Center
--------------------------
1. Close WinFax and the Controller, or close or HotFax Message Center.
2. Start Registry Editor, and then click Export Registry File on the Registry
menu.
3. In the Save In box, click C:\.
4. In the File Name box, type "Regold" (without quotation marks), and then click
OK.
5. Change the following registry key to "N":
HKEY_LOCAL_MACHINE\Softwar
6. Reconfigure your modem in WinFax or or HotFax Message Center.
You Are Using a Lexmark Printer
--------------------------
Using Registry Editor, remove the Lexstart.exe value from the following registry
key:
HKEY_LOCAL_MACHINE\SOFTWAR
MSDTC Service Is Being Loaded from the StartUp Folder
--------------------------
Remove the MSDTC service from the StartUp folder. To do so, follow these steps:
1. Click Start, point to Settings, and then click Taskbar & Start Menu.
2. On the Start Menu Programs tab, click Remove.
3. Double-click the StartUp folder.
4. Click the MSDTC service, and then click Remove.
5. Click Close, click OK, and then restart your computer.
If you do not want to remove the MSDTC service from the StartUp folder, configure
Internet Explorer to connect to your ISP using a local area network (LAN). When
you want to connect to the Internet, first connect to your ISP using Dial-Up
Networking, and then start Internet Explorer. To configure Internet Explorer to
use a LAN, follow these steps:
1. Right-click the Internet Explorer icon on the desktop, and then click
Properties.
2. Click the Connection tab, click "Connect to the Internet using a local area
network," and then click OK.
NOTE: If the MSDTC service is not being loaded from the StartUp folder, remove
the Msdtc value from the following registry key:
HKEY_LOCAL_MACHINE\SOFTWAR
RealAudio 5 Beta Is Installed
--------------------------
A Beta release of RealAudio 5 may cause the modem to connect to the ISP. To
resolve this issue, remove the Beta version of RealAudio, or upgrade to the
release version of the product.
Registry Entry Set to Dial
--------------------------
To resolve this issue, configure Internet Explorer to not connect using a modem,
or set the value of the following registry key to "N":
WARNING: Some programs may configure the registry to dial automatically, and
altering this registry value may impact these program's functionality.
HKEY_LOCAL_MACHINE\Softwar
ASKER
I have tried all of the items listed above which, I believe are from the M/S Knowledge Base. I use Quicken but know of no setting that automatically dials the internet when the computer boots. I apparently have the remnants of a the Personal Web Server on my computer (it shows up in the control panel) but clicking on it doesn't launch it--it appears to be inactive. Still searching for the solution to this.
Try Start - Run - Msconfig,select the Startup tab.If PWSTRAY or MSDTC are in there,uncheck them.If that doesn't work try unchecking anything else that looks suspicious,or all.
Try backing up your data and reformatting.
This always solves those problems noone has an answer to.
This always solves those problems noone has an answer to.
Try backing up your data and reformatting.
This always solves those problems noone has an answer to.
This always solves those problems noone has an answer to.
are you leaving any internet programs or e-mail open when you shut down?
if so, dun will auto dial at bootup as if you were disconnected by mistake.
kj
if so, dun will auto dial at bootup as if you were disconnected by mistake.
kj
ASKER
No e-mail or internet programs are left open when I shut down, as far as I know. Even if this were true, wouldn't it try to go back to the e-mail program (outlook express) or the particular web site? Only the ISP is being launched at bootup--no e-mail or web site.
ASKER
Everything has previously been turned off in msconfig (all boxes unchecked)-see my original post.
Jess, try this and let me know:
Open Windows Explorer. Drill down to \Windows\Start Menu\Programs\Startup and drag all of the items from the right windows out onto the desktop. Essentially clean out this folder. You can always move them back.
Now reboot the system and let me know if this problem remains.
Open Windows Explorer. Drill down to \Windows\Start Menu\Programs\Startup and drag all of the items from the right windows out onto the desktop. Essentially clean out this folder. You can always move them back.
Now reboot the system and let me know if this problem remains.
ASKER
Nothing is in the startup folder you mention. When I use msconfig, it shows a number of items in startup; when I uncheck the startup box and reboot, the ISP is still dialed.
You have absolutely nothing in the startup folder? That's strange, but okay.
Open IE5 and go to the tools section, click Internet Options, Connections Tab and select never dial a connection and then close IE 5.
Now reboot and see if the problem remains.
Open IE5 and go to the tools section, click Internet Options, Connections Tab and select never dial a connection and then close IE 5.
Now reboot and see if the problem remains.
ASKER
I've already tried the never dial a connection (more than once) but then at bootup I get an error message that no internet connection can be established.
Hmmmm, okay maybe we're getting somewhere. What is the context of that error message?
ASKER
When I change the setting to never dial a connection and reboot, I get a message titled Work Offline. It says: No connection to the internet is currently available. To view internet content saved on the computer, click work offline.
Click Try Again to attempt to connect.
When I click Try again, the hard disk grinds away for about 30 seconds and then stops. I do not get another message nor am I connected to the ISP. However, I can dial my ISP manually at that point.
Click Try Again to attempt to connect.
When I click Try again, the hard disk grinds away for about 30 seconds and then stops. I do not get another message nor am I connected to the ISP. However, I can dial my ISP manually at that point.
Okay Jess, two more things to check.
1. Log onto the internet and open IE.
2. Click Tools, Internet Options, Conections Tab, Dialup Settings, Highlight you ISP connection then click Settings. Now click the Advanced Button. Make sure that "Automatically detect settings" and " Use automatic configuration script" ar UNCHECKED!
3. Close IE and log off.
4. From Control Panel, click Add/Remove Programs. Now in the install/uninstall area scroll down to MS Internet Explorer 5 and Tools, click on it and then click Add/Remove button. Now the tools area should be open, click repair IE.
5. When the above repair is complete, close Win98 normally and reboot.
1. Log onto the internet and open IE.
2. Click Tools, Internet Options, Conections Tab, Dialup Settings, Highlight you ISP connection then click Settings. Now click the Advanced Button. Make sure that "Automatically detect settings" and " Use automatic configuration script" ar UNCHECKED!
3. Close IE and log off.
4. From Control Panel, click Add/Remove Programs. Now in the install/uninstall area scroll down to MS Internet Explorer 5 and Tools, click on it and then click Add/Remove button. Now the tools area should be open, click repair IE.
5. When the above repair is complete, close Win98 normally and reboot.
ASKER
I thought it was fixed but apparently not. With the ISP connection set to never connect, the two boxes unchecked (they were not checked previously), and the IE repair, the computer booted without dialing the ISP.
BUT...when I clicked on the IE icon, it gives the work offline message referenced above. If I try the retry option, it gives the cannot find the web page screen in IE.
However, I noticed that before I clicked the IE icon or any other web page icon, I could click the Outlook Express icon and it would launch the ISP and Outlook Express.
However, once I get the work offline message, if I reboot, the computer again gives the work offline message at the end of the reboot. If I repair IE5 again (which I did once), it goes through the same sequence again (a perfect bootup the first time but then the problems described above).
Seems mysterious--I appreciate all the help.
BUT...when I clicked on the IE icon, it gives the work offline message referenced above. If I try the retry option, it gives the cannot find the web page screen in IE.
However, I noticed that before I clicked the IE icon or any other web page icon, I could click the Outlook Express icon and it would launch the ISP and Outlook Express.
However, once I get the work offline message, if I reboot, the computer again gives the work offline message at the end of the reboot. If I repair IE5 again (which I did once), it goes through the same sequence again (a perfect bootup the first time but then the problems described above).
Seems mysterious--I appreciate all the help.
Okay Jess, but remember Win98 is different than Win95 in the handling of these issues, especially the active desktop.
Open outlook and change it's settings in the same manner to permit you to dial the ISP yourself without Outlooks intervention. You may have to reconfigure IE5 at the same time.
Open outlook and change it's settings in the same manner to permit you to dial the ISP yourself without Outlooks intervention. You may have to reconfigure IE5 at the same time.
ASKER
I don't understand the instructions--please elaborate (my message referenced Outlook Express, not Outlook). Outlook Express appears to be working correctly while IE5 does not.
Jess, I realize you said Outlook Express. In OE there are automated settings just like IE5. What we,re trying to do is shut off anything dynamic that could be making a call to boot the dialer. Outlook relies partially on its own settings as well as those of IE to automatically start the DUN when you click on an icon.
ASKER
OK, but what specific settings do you want me to look for and change in Outlook (2000)?
Thanks again for all your help.
Thanks again for all your help.
We're running the developer edition of Outlook, so I'm not sure that the settings areas are in the same exact place, but you will need to look in tools, options, dialup.
ASKER
Under the internet accounts for the ISP, there are three choices for connection (lan, phone line and IE or 3rd party dialer). Phone line is currently selected. In general the choice are different from those shown in IE.
Okay, choose 3rd party dialer and then close OE and reboot.
ASKER
I tried that and rebooted. The work offline option screen came up as usual at the end of the reboot.
Okay, but was it for OE or IE?
Jess, check this section of the registry:
The GlobalUserOffline DWORD value should be 0 in the following registry key:
HKEY_CURRENT_USER\Software \Microsoft \Windows\C urrent Version\
Internet Settings
EnableAutoDial should be all zeros
NoNetAutodial should be all zeros
AutoConnect should be all zeros
The GlobalUserOffline DWORD value should be 0 in the following registry key:
HKEY_CURRENT_USER\Software
Internet Settings
EnableAutoDial should be all zeros
NoNetAutodial should be all zeros
AutoConnect should be all zeros
ASKER
The work offline message doesn't specify where it comes from. If I click work offline, both IE and OE appear to go offline. If I click retry, the computer grinds away for 30 seconds without a further message.
I checked the registry items. All for zero except for autoconnect which had a 1 at the end. I changed to zero and rebooted and again got the offline message.
I checked the registry items. All for zero except for autoconnect which had a 1 at the end. I changed to zero and rebooted and again got the offline message.
When you installed Outlook 2000, did you choose the setup with the Corporate or Workgroup (CW) setup option?
ASKER
I don't recall choosing either option in Outlook 2000. Is there a way to tell?
ASKER
From reading some of the items in Outlook's help section, it looks like corporate and workgroup are only selected with lans and not with internet dialing via a modem (which I do).
Okay Jess, let me explain what I'm seeing here and the reasons for the questions. There are two basic ways to setup a desktop, one with and one without a network connection, regardless of whether that network is via a network card or via a modem.
Your PC is reacting as though it's trying to logon to a network as soon as it reaches the Windows GUI. Given the above, I started looking at the more common reasons for this, including the way you installed Outlook.
What you may want to start looking through is all of your settings, beginning with your ISP dialup, through to the network settings in Control Panel\Network.
Your PC is reacting as though it's trying to logon to a network as soon as it reaches the Windows GUI. Given the above, I started looking at the more common reasons for this, including the way you installed Outlook.
What you may want to start looking through is all of your settings, beginning with your ISP dialup, through to the network settings in Control Panel\Network.
ASKER
I have previously looked at all those items--is there something specific you think I should check again?
While "d_a" seems to be on the right track, I thought I might just throw in another suggestion that no one seems to havementioned yet. Do you have Norton Utilities running (or similar)? If so, check to see if any sensors related to internet reads are activated, such as Network Reads or Writes, or even Packet Turnaround or Internet Speedometer.
Any of these would cause your problem.
Any of these would cause your problem.
Jess, in follow on to fzdolfan's comment, you need to check and see what it is that is attempting to logon. You have already checked your startup folder, and you've already told me that you've checked IE5, OE5 and your ISP settings. The next step will be to go into the configuration utility via Start, Run and type in MSCONFIG. Leave your typical Windows boot files, but uncheck all applications that are running during the startup, then reboot and see if this stops. If it doean't, then it's a Win98 setting. If it stops, then you need to add back one app at a time to find out which one is causing this.
By the way, do you have any shortcuts anywhere that include a URL in the target address?
ASKER
I have Norton Utilities on the computer but it is not set up to run at startup. None of the internet reads are activated.
ASKER
Per my original post on 7/25, I have previously gone into Msconfig and unchecked ALL folders. Upon rebooting, the computer still tried to dial the ISP although it could not because the modem was not recognized.
ASKER
Other than a large number of Favorites in IE5, I have one shortcut on the desktop that has a URL. In it, offline is not checked. No web page is loaded at boot--only the ISP is dialed.
Jess, try running Dr Watson from the Start, Run line and see if you can trap this call. I doubt it since it's before the gui is fully up, but it's worth a try.
BTW: As a side note, do you recall when this first began and what may have changed on the system at that time?
BTW: As a side note, do you recall when this first began and what may have changed on the system at that time?
I had a thought Dennis and jess,
How about running "Inctrl4" in two phase option.
In other words, run it, shutdown, reboot and then run phase 2 and see what shows up.
If you don't have it go to my site and download it free under
"Keep Your System Uncluttered"
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
How about running "Inctrl4" in two phase option.
In other words, run it, shutdown, reboot and then run phase 2 and see what shows up.
If you don't have it go to my site and download it free under
"Keep Your System Uncluttered"
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
That might work Bud. We need to find out what is causing the dialer to be called.
ASKER
I downloaded Inctrl4 but am unclear on how to run it. What tracking mode should be set and what should be tracked? Once that is set, I assume you press Go and then let it compile a log file.
Then, if I understand, I should shut down, reboot and after I get the ISP dialup, run Inctrl4 again??? Will it show what happened during the boot, causing the ISP dialing?
Then, if I understand, I should shut down, reboot and after I get the ISP dialup, run Inctrl4 again??? Will it show what happened during the boot, causing the ISP dialing?
OK,
1. launch Inctrl4
2. Click "Disk Contents Comparison"
3. Click 'GO"
Inctrl4 will gather information but willnot show results yet.
When It's done. Shutdown, re-boot and do as little as possible before launching
Inctrl4 again as it's recording every move.
Launch Inctrl4 and let it continue with phase two;
when it's done it will ask you if you want to see the results.
it will open in a text file.
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
1. launch Inctrl4
2. Click "Disk Contents Comparison"
3. Click 'GO"
Inctrl4 will gather information but willnot show results yet.
When It's done. Shutdown, re-boot and do as little as possible before launching
Inctrl4 again as it's recording every move.
Launch Inctrl4 and let it continue with phase two;
when it's done it will ask you if you want to see the results.
it will open in a text file.
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
Jess and Dennis,
Did we ever establish if you had a network card??
I forgot to say 1st step is click "Report Filename", call it ReBoot.txt.
Then proceed.
I just did what I asked you to do.
I'll post it and perhaps we'll see something?? It's a shot in the dark.
==================
Install program:
Friday, July 30, 1999 12:16 PM
Windows 98
Notification by Disk contents comparison
Two-phase tracking
Tracking these drives/folders:
c:\
NO CHANGES MADE TO c:\windows\control.ini...
NO CHANGES MADE TO c:\windows\system.ini...
NO CHANGES MADE TO c:\windows\win.ini...
REGISTRY KEYS ADDED: (1)
HKEY_LOCAL_MACHINE\System\ CurrentCon trolSet\Co ntrol\Shut down\Exclu sionList
REGISTRY KEYS DELETED: (7)
HKEY_LOCAL_MACHINE\Softwar e\CLASSES\ AutoRun
HKEY_LOCAL_MACHINE\Softwar e\CLASSES\ AutoRun\7
HKEY_LOCAL_MACHINE\Softwar e\CLASSES\ AutoRun\7\ DefaultIco n
HKEY_LOCAL_MACHINE\Softwar e\CLASSES\ AutoRun\7\ Shell
HKEY_LOCAL_MACHINE\Softwar e\CLASSES\ AutoRun\7\ Shell\Auto Run
HKEY_LOCAL_MACHINE\Softwar e\CLASSES\ AutoRun\7\ Shell\Auto Run\comman d
HKEY_LOCAL_MACHINE\System\ CurrentCon trolSet\Co ntrol\Shut down\Exclu sionList
REGISTRY KEY VALUES ADDED: (1)
HKEY_LOCAL_MACHINE\System\ CurrentCon trolSet\Co ntrol\Shut down\Exclu sionList DVP=
REGISTRY KEY VALUES CHANGED: (5)
HKEY_USERS\.DEFAULT\Softwa re\Microso ft\Windows \CurrentVe rsion\Expl orer Shutdown Setting=2 (was 1)
HKEY_LOCAL_MACHINE\Softwar e\CLASSES\ Component Categories\{00021493-0000- 0000-C000- 0000000000 46}\Enum Implementing=(changed) (was (data too large))
HKEY_LOCAL_MACHINE\Softwar e\CLASSES\ Component Categories\{00021494-0000- 0000-C000- 0000000000 46}\Enum Implementing=(changed) (was (data too large))
HKEY_LOCAL_MACHINE\System\ CurrentCon trolSet\Co ntrol\Sess ion Manager\Power AcPolicy=(changed) (was (data too large))
HKEY_LOCAL_MACHINE\System\ CurrentCon trolSet\Co ntrol\Sess ion Manager\Power DcPolicy=(changed) (was (data too large))
REGISTRY KEY VALUES DELETED: (7)
HKEY_LOCAL_MACHINE\Softwar e\CLASSES\ AutoRun\7\ DefaultIco n @
HKEY_LOCAL_MACHINE\Softwar e\CLASSES\ AutoRun\7\ Shell @
HKEY_LOCAL_MACHINE\Softwar e\CLASSES\ AutoRun\7\ Shell\Auto Run @
HKEY_LOCAL_MACHINE\Softwar e\CLASSES\ AutoRun\7\ Shell\Auto Run\comman d @
HKEY_LOCAL_MACHINE\System\ CurrentCon trolSet\Co ntrol\Shut down SetupProgramRan
HKEY_LOCAL_MACHINE\System\ CurrentCon trolSet\Co ntrol\Shut down\Exclu sionList DVP
HKEY_LOCAL_MACHINE\System\ CurrentCon trolSet\Se rvices\Rem oteAccess NoLogon
FILES CHANGED: (14)
c:\Autoexec.bat
c:\Program Files\clipmt40\data\LOG.TX T
c:\WINDOWS\Cookies\index.d at
c:\WINDOWS\CTPNP.CFG
c:\WINDOWS\History\index.d at
c:\WINDOWS\NDISLOG.TXT
c:\WINDOWS\POWERPNT.INI
c:\WINDOWS\System.dat
c:\WINDOWS\System.INI
c:\WINDOWS\Temporary Internet Files\index.dat
c:\WINDOWS\User.dat
c:\WINDOWS\WAVEMIX.INI
c:\WinSafe\Winsafe.log
c:\WinSafe\WinSafe.sys
Bud
Did we ever establish if you had a network card??
I forgot to say 1st step is click "Report Filename", call it ReBoot.txt.
Then proceed.
I just did what I asked you to do.
I'll post it and perhaps we'll see something?? It's a shot in the dark.
==================
Install program:
Friday, July 30, 1999 12:16 PM
Windows 98
Notification by Disk contents comparison
Two-phase tracking
Tracking these drives/folders:
c:\
NO CHANGES MADE TO c:\windows\control.ini...
NO CHANGES MADE TO c:\windows\system.ini...
NO CHANGES MADE TO c:\windows\win.ini...
REGISTRY KEYS ADDED: (1)
HKEY_LOCAL_MACHINE\System\
REGISTRY KEYS DELETED: (7)
HKEY_LOCAL_MACHINE\Softwar
HKEY_LOCAL_MACHINE\Softwar
HKEY_LOCAL_MACHINE\Softwar
HKEY_LOCAL_MACHINE\Softwar
HKEY_LOCAL_MACHINE\Softwar
HKEY_LOCAL_MACHINE\Softwar
HKEY_LOCAL_MACHINE\System\
REGISTRY KEY VALUES ADDED: (1)
HKEY_LOCAL_MACHINE\System\
REGISTRY KEY VALUES CHANGED: (5)
HKEY_USERS\.DEFAULT\Softwa
HKEY_LOCAL_MACHINE\Softwar
HKEY_LOCAL_MACHINE\Softwar
HKEY_LOCAL_MACHINE\System\
HKEY_LOCAL_MACHINE\System\
REGISTRY KEY VALUES DELETED: (7)
HKEY_LOCAL_MACHINE\Softwar
HKEY_LOCAL_MACHINE\Softwar
HKEY_LOCAL_MACHINE\Softwar
HKEY_LOCAL_MACHINE\Softwar
HKEY_LOCAL_MACHINE\System\
HKEY_LOCAL_MACHINE\System\
HKEY_LOCAL_MACHINE\System\
FILES CHANGED: (14)
c:\Autoexec.bat
c:\Program Files\clipmt40\data\LOG.TX
c:\WINDOWS\Cookies\index.d
c:\WINDOWS\CTPNP.CFG
c:\WINDOWS\History\index.d
c:\WINDOWS\NDISLOG.TXT
c:\WINDOWS\POWERPNT.INI
c:\WINDOWS\System.dat
c:\WINDOWS\System.INI
c:\WINDOWS\Temporary Internet Files\index.dat
c:\WINDOWS\User.dat
c:\WINDOWS\WAVEMIX.INI
c:\WinSafe\Winsafe.log
c:\WinSafe\WinSafe.sys
Bud
Jess, have you checked the entires in the "run" and "run services" area of the registry to see of there was anything in there?
Not that I know as much as most of the people in this group, but have you tried setting the interactive mode in the msconfig so you can select which drivers and such to load. That way you may find the driver that is loading from wherever?
davlun
davlun
Here's a good methed:
To find out where applications are being Started from:
1. Start Button
2. Programs
3. Accessories
4. System Tools
5. System Information.
6. Expand "Software Environment" click on "Startup Programs".
You can save the results by highlighting all on the right side, then click the "COPY" button.
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
To find out where applications are being Started from:
1. Start Button
2. Programs
3. Accessories
4. System Tools
5. System Information.
6. Expand "Software Environment" click on "Startup Programs".
You can save the results by highlighting all on the right side, then click the "COPY" button.
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
ASKER
Inctrl4 had the following reboot log:
Installation report: (no program)
(generated by INCTRL 4, version 1.0.0.0)
Install program:
Friday, July 30, 1999 04:38 PM
Windows 98
Notification by Disk contents comparison
Two-phase tracking
Tracking these drives/folders:
c:\
d:\
e:\
f:\
g:\
h:\
i:\
j:\
k:\
NO CHANGES MADE TO c:\windows\win.ini...
NO CHANGES MADE TO c:\windows\system.ini...
NO CHANGES MADE TO c:\windows\control.ini...
REGISTRY KEYS DELETED: (1)
HKEY_USERS\.Default\Softwa re\Microso ft\Windows \CurrentVe rsion\Expl orer\Doc Find Spec MRU
REGISTRY KEY VALUES CHANGED: (16)
HKEY_USERS\.Default\Softwa re\Microso ft\Windows \CurrentVe rsion\Expl orer\MenuO rder\Start Menu\&Programs\Inctrl4 Order=(changed) (was (data too large))
HKEY_USERS\.Default\Softwa re\Microso ft\Windows \CurrentVe rsion\Expl orer\MenuO rder\Start Menu\&Programs\Menu Order=(changed) (was (data too large))
HKEY_USERS\.Default\Softwa re\Microso ft\Windows \CurrentVe rsion\Expl orer\MenuO rder\Start Menu\Menu Order=(changed) (was (data too large))
HKEY_USERS\.Default\Softwa re\Microso ft\Windows \CurrentVe rsion\Expl orer\Strea ms\Desktop ViewView2=(changed) (was (data too large))
HKEY_USERS\.Default\Softwa re\Microso ft\Windows \CurrentVe rsion\Inte rnet Settings\Connections SavedLegacySettings=(chang ed) (was (data too large))
HKEY_USERS\.Default\Softwa re\Symante c\Navigato r\Menu Companions\1.0\PowerDesk Zip Archive Order=abcd (was dabc)
HKEY_USERS\.Default\Softwa re\Symante c\Navigato r\Menu Companions\1.0\Text Document Order=abcdefghji (was iabcdefghj)
HKEY_USERS\.Default\Softwa re\Symante c\Navigato r\Menu Companions\1.0\WinZip File Order=abcedfghij (was ijabcedfgh)
HKEY_USERS\.Default\Softwa re\Symante c\Navigato r\SymFDLG4 \History_L ists\PingF ix DaysElapsed=1 (was 7)
HKEY_LOCAL_MACHINE\SOFTWAR E\Classes\ Component Categories\{00021493-0000- 0000-C000- 0000000000 46}\Enum Implementing=(changed) (was (data too large))
HKEY_LOCAL_MACHINE\SOFTWAR E\Classes\ Component Categories\{00021494-0000- 0000-C000- 0000000000 46}\Enum Implementing=(changed) (was (data too large))
HKEY_LOCAL_MACHINE\SOFTWAR E\Descript ion\Micros oft\Rpc\Uu idPersiste ntData LastTimeAllocated=40,E8,EA ,F2,9C,46, D3,01 (was 40,44,9D,40,9B,46,D3,01)
HKEY_LOCAL_MACHINE\System\ CurrentCon trolSet\Co ntrol\Prin t\Printers StartOnBoot=0 (was 1)
HKEY_LOCAL_MACHINE\System\ CurrentCon trolSet\Co ntrol\Sess ion Manager\Power AcPolicy=(changed) (was (data too large))
HKEY_LOCAL_MACHINE\System\ CurrentCon trolSet\Co ntrol\Sess ion Manager\Power DcPolicy=(changed) (was (data too large))
HKEY_LOCAL_MACHINE\System\ CurrentCon trolSet\Se rvices\Rem oteAccess Remote Connection=01,00,00,00 (was 00,00,00,00)
REGISTRY KEY VALUES DELETED: (3)
HKEY_USERS\.Default\Softwa re\Microso ft\Windows \CurrentVe rsion\Expl orer\Doc Find Spec MRU a
HKEY_USERS\.Default\Softwa re\Microso ft\Windows \CurrentVe rsion\Expl orer\Doc Find Spec MRU b
HKEY_USERS\.Default\Softwa re\Microso ft\Windows \CurrentVe rsion\Expl orer\Doc Find Spec MRU MRUList
FILES CHANGED: (10)
c:\WINDOWS\APPLOG\APPLOG.i nd
c:\WINDOWS\ATMFONTS.QLC
c:\WINDOWS\COOKIES\index.d at
c:\WINDOWS\history\History .IE5\index .dat
c:\WINDOWS\NDISLOG.TXT
c:\WINDOWS\SCHOENBE.PWL
c:\WINDOWS\SYSTEM.INI
c:\WINDOWS\U.S. Robotics 56K FAX INT.log
c:\WINDOWS\WINTAB.INI
k:\Temporary Internet Files\Content.IE5\index.da t
Installation report: (no program)
(generated by INCTRL 4, version 1.0.0.0)
Install program:
Friday, July 30, 1999 04:38 PM
Windows 98
Notification by Disk contents comparison
Two-phase tracking
Tracking these drives/folders:
c:\
d:\
e:\
f:\
g:\
h:\
i:\
j:\
k:\
NO CHANGES MADE TO c:\windows\win.ini...
NO CHANGES MADE TO c:\windows\system.ini...
NO CHANGES MADE TO c:\windows\control.ini...
REGISTRY KEYS DELETED: (1)
HKEY_USERS\.Default\Softwa
REGISTRY KEY VALUES CHANGED: (16)
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\System\
HKEY_LOCAL_MACHINE\System\
HKEY_LOCAL_MACHINE\System\
HKEY_LOCAL_MACHINE\System\
REGISTRY KEY VALUES DELETED: (3)
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
FILES CHANGED: (10)
c:\WINDOWS\APPLOG\APPLOG.i
c:\WINDOWS\ATMFONTS.QLC
c:\WINDOWS\COOKIES\index.d
c:\WINDOWS\history\History
c:\WINDOWS\NDISLOG.TXT
c:\WINDOWS\SCHOENBE.PWL
c:\WINDOWS\SYSTEM.INI
c:\WINDOWS\U.S. Robotics 56K FAX INT.log
c:\WINDOWS\WINTAB.INI
k:\Temporary Internet Files\Content.IE5\index.da
ASKER
Answering several of the postings...
I do not have a network card.
I have checked the run and run services (and run once) settings in the registry and saw nothing unusual.
I have previously unchecked all of the folders in msconfig so that nothing loaded (see the original post). The computer still tried to dial the ISP but could not because no modem was recognized with everything off.
The Software Environment seems to show the same items that are in startup under msconfig. I previously have turned all of them off without results.
Thanks again to everyone for all their ideas. Also, on the above Inctrl4 log, I changed the Remote Access setting to zero but the computer changed it back to one when it rebooted. When I shut the ISP, it changes back to zero.
I do not have a network card.
I have checked the run and run services (and run once) settings in the registry and saw nothing unusual.
I have previously unchecked all of the folders in msconfig so that nothing loaded (see the original post). The computer still tried to dial the ISP but could not because no modem was recognized with everything off.
The Software Environment seems to show the same items that are in startup under msconfig. I previously have turned all of them off without results.
Thanks again to everyone for all their ideas. Also, on the above Inctrl4 log, I changed the Remote Access setting to zero but the computer changed it back to one when it rebooted. When I shut the ISP, it changes back to zero.
I think you should look in your registry according to the paths that say
"Data to large", and see what may be unusual.
I don't know what 'Ping Fix" is??
Also, did you try Drwatson as Dennis suggested??
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
"Data to large", and see what may be unusual.
I don't know what 'Ping Fix" is??
Also, did you try Drwatson as Dennis suggested??
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
Jess,
I'm reading your Deja News mail.
Did this start with Second Edition??
Bud
I'm reading your Deja News mail.
Did this start with Second Edition??
Bud
The guy that said to open Poledit, I think he meant the registry,
I find.
[HKEY_LOCAL_MACHINE\Softwa re\Microso ft\Code Store Database\Distribution Units\{4D5D5502-36FC-11D2- B27C-00C04 FAEFF1A}\C ontains\Fi les]
"C:\\WINDOWS\\SYSTEM\\msvc rt.dll"=""
"C:\\WINDOWS\\SYSTEM\\mfc4 2.dll"=""
"C:\\WINDOWS\\SYSTEM\\w95i nf16.dll"= ""
"C:\\WINDOWS\\SYSTEM\\w95i nf32.dll"= ""
"C:\\WINDOWS\\Downloaded Program Files\\cdmwu.ocx"=""
"C:\\WINDOWS\\wupdmgr.exe" =""
"C:\\WINDOWS\\SYSTEM\\inse ng.dll"=""
"C:\\WINDOWS\\SYSTEM\\asct rls.ocx"=" "
"C:\\WINDOWS\\SYSTEM\\wupd atto.dll"= ""
"C:\\WINDOWS\\SYSTEM\\wure dirb.dll"= ""
"C:\\WINDOWS\\Downloaded Program Files\\wudetins.exe"=""
========================== ====
[HKEY_LOCAL_MACHINE\Softwa re\Microso ft\Code Store Database\Distribution Units\{6E449683-C509-11CF- AAFA-00AA0 0B6015C}\C ontains\Fi les]
"C:\\WINDOWS\\SYSTEM\\WURE DIRB.DLL"= ""
"C:\\WINDOWS\\SYSTEM\\WUPD ATTO.DLL"= ""
"C:\\WINDOWS\\Downloaded Program Files\\cdmwu.ocx"=""
"C:\\WINDOWS\\SYSTEM\\msvc rt.dll"=""
"C:\\WINDOWS\\SYSTEM\\mfc4 2.dll"=""
"C:\\WINDOWS\\SYSTEM\\w95i nf16.dll"= ""
"C:\\WINDOWS\\SYSTEM\\w95i nf32.dll"= ""
"C:\\WINDOWS\\wupdmgr.exe" =""
"C:\\WINDOWS\\SYSTEM\\inse ng.dll"=""
"C:\\WINDOWS\\SYSTEM\\asct rls.ocx"=" "
"C:\\WINDOWS\\Downloaded Program Files\\CONFLICT.1\\wudetin s.exe"=""
"C:\\WINDOWS\\Downloaded Program Files\\CONFLICT.2\\wudetin s.exe"=""
"C:\\WINDOWS\\Downloaded Program Files\\CONFLICT.3\\wudetin s.exe"=""
=========================
[HKEY_LOCAL_MACHINE\Softwa re\Microso ft\Windows \CurrentVe rsion\expl orer\Windo wsUpdate]
"UpdateURL"="wupdmgr.exe"
==========================
All this in a search for wupdmgr
That's what mine read.
Compare yours.
This is tough.
Bud
I find.
[HKEY_LOCAL_MACHINE\Softwa
"C:\\WINDOWS\\SYSTEM\\msvc
"C:\\WINDOWS\\SYSTEM\\mfc4
"C:\\WINDOWS\\SYSTEM\\w95i
"C:\\WINDOWS\\SYSTEM\\w95i
"C:\\WINDOWS\\Downloaded Program Files\\cdmwu.ocx"=""
"C:\\WINDOWS\\wupdmgr.exe"
"C:\\WINDOWS\\SYSTEM\\inse
"C:\\WINDOWS\\SYSTEM\\asct
"C:\\WINDOWS\\SYSTEM\\wupd
"C:\\WINDOWS\\SYSTEM\\wure
"C:\\WINDOWS\\Downloaded Program Files\\wudetins.exe"=""
==========================
[HKEY_LOCAL_MACHINE\Softwa
"C:\\WINDOWS\\SYSTEM\\WURE
"C:\\WINDOWS\\SYSTEM\\WUPD
"C:\\WINDOWS\\Downloaded Program Files\\cdmwu.ocx"=""
"C:\\WINDOWS\\SYSTEM\\msvc
"C:\\WINDOWS\\SYSTEM\\mfc4
"C:\\WINDOWS\\SYSTEM\\w95i
"C:\\WINDOWS\\SYSTEM\\w95i
"C:\\WINDOWS\\wupdmgr.exe"
"C:\\WINDOWS\\SYSTEM\\inse
"C:\\WINDOWS\\SYSTEM\\asct
"C:\\WINDOWS\\Downloaded Program Files\\CONFLICT.1\\wudetin
"C:\\WINDOWS\\Downloaded Program Files\\CONFLICT.2\\wudetin
"C:\\WINDOWS\\Downloaded Program Files\\CONFLICT.3\\wudetin
=========================
[HKEY_LOCAL_MACHINE\Softwa
"UpdateURL"="wupdmgr.exe"
==========================
All this in a search for wupdmgr
That's what mine read.
Compare yours.
This is tough.
Bud
ASKER
Second Edition was installed a few weeks AFTER the problem started.
Was it a good installation??
I mean, any problems.
Also you asked where in your registry do you look for DUN settings.
Cgeck here:
HKEY_CURRENT_USER\ RemoteAccess\ Profile
Bud
That's about it for me tonight jess.
I mean, any problems.
Also you asked where in your registry do you look for DUN settings.
Cgeck here:
HKEY_CURRENT_USER\ RemoteAccess\ Profile
Bud
That's about it for me tonight jess.
ASKER
SE installation was without incident.
Jes, two more questions.
What is Ping fix, and is it somehow related?
Do you have any fax software on this machine, and if so, what are the settings..is it active when your system comes up?
What is Ping fix, and is it somehow related?
Do you have any fax software on this machine, and if so, what are the settings..is it active when your system comes up?
ASKER
I am not sure what ping fix is.
No fax software is loaded at startup.
I will check the "data too large" items in the registry.
No fax software is loaded at startup.
I will check the "data too large" items in the registry.
ASKER
I have now checked all of the "data too large" items in the registry and saw nothing unusual.
What Symantec app are you using.
Is it Norton navigator??
Bud
Is it Norton navigator??
Bud
ASKER
I use Symantec's Norton Navigator, Utilities and Anti-Virus.
I also tried Dr. Watson without any results.
I also tried Dr. Watson without any results.
Well I used Navigator <and loved it> for a long time, but it's not 98 compatable;
or so says the Techs,
I did find however a SymEvent update specificly for 98.
Situation:
You recently upgraded to Windows 98. Now you experience problems with
various installed Symantec products. Some of the symptoms you
experience are:
- Windows Protection Errors upon shutdown if Norton AntiVirus is installed
- Windows 98 hangs when warm booting the system if Norton AntiVirus is
installed
- Cannot reboot Windows 98 in MS-DOS mode if Norton AntiVirus is
installed
No, it doesn't say anything about Autodial but????
See:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/19987311083
BTW, Navigator is not supposed to be Y2K compliant, plus it's discontinued.
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
or so says the Techs,
I did find however a SymEvent update specificly for 98.
Situation:
You recently upgraded to Windows 98. Now you experience problems with
various installed Symantec products. Some of the symptoms you
experience are:
- Windows Protection Errors upon shutdown if Norton AntiVirus is installed
- Windows 98 hangs when warm booting the system if Norton AntiVirus is
installed
- Cannot reboot Windows 98 in MS-DOS mode if Norton AntiVirus is
installed
No, it doesn't say anything about Autodial but????
See:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/19987311083
BTW, Navigator is not supposed to be Y2K compliant, plus it's discontinued.
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
ASKER
It may be stretching it to say that I still use Navigator. It is still installed on the computer and I notice some of its applets sometimes particularly when I am manipulating files. The Navigator desktop, however, is not loaded at startup.
My Navigator is on my daughters computer right now.
We're experimenting and waiting to see what happens Jan 1st.
Still the update is a legitimate concern.
Did you read the article. I've talked with the techs aboutit and it's more of a Fat32 issue than simply 98.
I've other software with the same problem.
Had to purchase a Cackwalk upgrade because of 98 and Fat 32.
Bud
We're experimenting and waiting to see what happens Jan 1st.
Still the update is a legitimate concern.
Did you read the article. I've talked with the techs aboutit and it's more of a Fat32 issue than simply 98.
I've other software with the same problem.
Had to purchase a Cackwalk upgrade because of 98 and Fat 32.
Bud
ASKER
Bud
I quickly looked at the article but didn't see Navigator references. I was using Win98 (and Navigator, such as it is) for some time before this problem started. There could be a connection but I have my doubts.
Jim
I quickly looked at the article but didn't see Navigator references. I was using Win98 (and Navigator, such as it is) for some time before this problem started. There could be a connection but I have my doubts.
Jim
Jim, give this a look, it's a free tool that may help with the identification.
http://www.zdnet.com/pcmag/pctech/content/18/08/ut1808.001.html
http://www.zdnet.com/pcmag/pctech/content/18/08/ut1808.001.html
ASKER
I've tried Startup Cop and it hasn't shed any light on the problem.
Jim, I've got to admit I'm stumped. Since I can't see the system, and we've tried the obvious, I really don't know what to tell you to try next short of a clean format and reinstall.
Even thought PingFix is a navigator history.
Go into you registry and delete that entry.
Re-boot, then try incrtl4 again to see if it shows up.
Plus you versions of symantec apps mey be out dated, I don't know.
at some point PinkFix was created. i don't know what it is, but I would call a symantex tech and ask, or write a letter.
Only certain versions of symantec apps work with 98.
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
Go into you registry and delete that entry.
Re-boot, then try incrtl4 again to see if it shows up.
Plus you versions of symantec apps mey be out dated, I don't know.
at some point PinkFix was created. i don't know what it is, but I would call a symantex tech and ask, or write a letter.
Only certain versions of symantec apps work with 98.
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
ASKER
As far as I know, except for Navigator, all versions of Symantec software are current.
I deleted ping fix from the registry but it seems to have been put back in again. See the log below:
Installation report: (no program)
(generated by INCTRL 4, version 1.0.0.0)
Install program:
Sunday, August 1, 1999 09:21 AM
Windows 98
Notification by Disk contents comparison
Two-phase tracking
Tracking these drives/folders:
c:\
d:\
e:\
f:\
g:\
h:\
i:\
j:\
k:\
NO CHANGES MADE TO c:\windows\win.ini...
NO CHANGES MADE TO c:\windows\system.ini...
NO CHANGES MADE TO c:\windows\control.ini...
REGISTRY KEYS ADDED: (1)
HKEY_USERS\.Default\Softwa re\Symante c\Navigato r\SymFDLG4 \History_L ists\PingF ix
REGISTRY KEY VALUES ADDED: (6)
HKEY_USERS\.Default\Softwa re\Symante c\Navigato r\SymFDLG4 \History_L ists\PingF ix DaysElapsed=1
HKEY_USERS\.Default\Softwa re\Symante c\Navigato r\SymFDLG4 \History_L ists\PingF ix Filter CD-Rom=1
HKEY_USERS\.Default\Softwa re\Symante c\Navigato r\SymFDLG4 \History_L ists\PingF ix Filter Floppy=1
HKEY_USERS\.Default\Softwa re\Symante c\Navigato r\SymFDLG4 \History_L ists\PingF ix Filter Network=0
HKEY_USERS\.Default\Softwa re\Symante c\Navigato r\SymFDLG4 \History_L ists\PingF ix Filter TempFiles=1
HKEY_USERS\.Default\Softwa re\Symante c\Navigato r\SymFDLG4 \History_L ists\PingF ix MaxDays=7
REGISTRY KEY VALUES CHANGED: (10)
HKEY_USERS\.Default\Softwa re\Microso ft\Windows \CurrentVe rsion\Expl orer\Shell Folders Cookies=C:\WINDOWS\Cookies \ (was C:\WINDOWS\Cookies)
HKEY_USERS\.Default\Softwa re\Microso ft\Windows \CurrentVe rsion\Expl orer\Shell Folders History=C:\WINDOWS\History \ (was C:\WINDOWS\History)
HKEY_USERS\.Default\Softwa re\Microso ft\Windows \CurrentVe rsion\Expl orer\Strea ms\Desktop Taskbar=(changed) (was (data too large))
HKEY_USERS\.Default\Softwa re\Microso ft\Windows \CurrentVe rsion\Inte rnet Settings\Connections SavedLegacySettings=(chang ed) (was (data too large))
HKEY_LOCAL_MACHINE\SOFTWAR E\Classes\ Component Categories\{00021493-0000- 0000-C000- 0000000000 46}\Enum Implementing=(changed) (was (data too large))
HKEY_LOCAL_MACHINE\SOFTWAR E\Classes\ Component Categories\{00021494-0000- 0000-C000- 0000000000 46}\Enum Implementing=(changed) (was (data too large))
HKEY_LOCAL_MACHINE\SOFTWAR E\Descript ion\Micros oft\Rpc\Uu idPersiste ntData LastTimeAllocated=20,3D,67 ,4F,F2,47, D3,01 (was A0,41,C2,85,F0,47,D3,01)
HKEY_LOCAL_MACHINE\System\ CurrentCon trolSet\Co ntrol\Sess ion Manager\Power AcPolicy=(changed) (was (data too large))
HKEY_LOCAL_MACHINE\System\ CurrentCon trolSet\Co ntrol\Sess ion Manager\Power DcPolicy=(changed) (was (data too large))
HKEY_LOCAL_MACHINE\System\ CurrentCon trolSet\Se rvices\Rem oteAccess Remote Connection=01,00,00,00 (was 00,00,00,00)
FILES CHANGED: (10)
c:\WINDOWS\APPLOG\APPLOG.i nd
c:\WINDOWS\ATMFONTS.QLC
c:\WINDOWS\COOKIES\index.d at
c:\WINDOWS\history\History .IE5\index .dat
c:\WINDOWS\NDISLOG.TXT
c:\WINDOWS\SCHOENBE.PWL
c:\WINDOWS\SYSTEM.INI
c:\WINDOWS\U.S. Robotics 56K FAX INT.log
c:\WINDOWS\WINTAB.INI
k:\Temporary Internet Files\Content.IE5\index.da t
I deleted ping fix from the registry but it seems to have been put back in again. See the log below:
Installation report: (no program)
(generated by INCTRL 4, version 1.0.0.0)
Install program:
Sunday, August 1, 1999 09:21 AM
Windows 98
Notification by Disk contents comparison
Two-phase tracking
Tracking these drives/folders:
c:\
d:\
e:\
f:\
g:\
h:\
i:\
j:\
k:\
NO CHANGES MADE TO c:\windows\win.ini...
NO CHANGES MADE TO c:\windows\system.ini...
NO CHANGES MADE TO c:\windows\control.ini...
REGISTRY KEYS ADDED: (1)
HKEY_USERS\.Default\Softwa
REGISTRY KEY VALUES ADDED: (6)
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
REGISTRY KEY VALUES CHANGED: (10)
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
HKEY_USERS\.Default\Softwa
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\System\
HKEY_LOCAL_MACHINE\System\
HKEY_LOCAL_MACHINE\System\
FILES CHANGED: (10)
c:\WINDOWS\APPLOG\APPLOG.i
c:\WINDOWS\ATMFONTS.QLC
c:\WINDOWS\COOKIES\index.d
c:\WINDOWS\history\History
c:\WINDOWS\NDISLOG.TXT
c:\WINDOWS\SCHOENBE.PWL
c:\WINDOWS\SYSTEM.INI
c:\WINDOWS\U.S. Robotics 56K FAX INT.log
c:\WINDOWS\WINTAB.INI
k:\Temporary Internet Files\Content.IE5\index.da
Well Jess,
We all know that *ping* is at least in the same arena with DUN.
Although I don't know what it is, I believe you should have a talk with a symantec tech.
I've seen all the steps you've taken in the newsgroups. I'm sure you'd want to find out about this.
I may be, (if turned on) that danged Norton Genie???
Given that's it's found in]REGISTRY KEY VALUES ADDED
That's a very strong indication that some activity is going on.
BTW, I've had to switch to
Powerquest's "PowerDesk"
It's almost as good as was navigator.
Go to
http://www.symantec.com/us.index.html
and searcg
SymFDLG4
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
We all know that *ping* is at least in the same arena with DUN.
Although I don't know what it is, I believe you should have a talk with a symantec tech.
I've seen all the steps you've taken in the newsgroups. I'm sure you'd want to find out about this.
I may be, (if turned on) that danged Norton Genie???
Given that's it's found in]REGISTRY KEY VALUES ADDED
That's a very strong indication that some activity is going on.
BTW, I've had to switch to
Powerquest's "PowerDesk"
It's almost as good as was navigator.
Go to
http://www.symantec.com/us.index.html
and searcg
SymFDLG4
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
ASKER
Bud--I removed Norton Navigator from the computer.
I have rebooted three times since and the ISP has not been dialed. Problem solved.
THANK YOU for pointing me in the direction of Navigator. I had my doubts since I have been using Navigator since '95 and for several months with Win98. However, evidently some alignment of the planets caused something to go bad.
I'm sure I can live without Navigator and, coincidentally, happen to have a demo version of PowerDesk installed already.
Thanks again--I really appreciate all your effort and that of all the others who so tirelessly gave their suggestions on how to solve the problem.
Jim
I have rebooted three times since and the ISP has not been dialed. Problem solved.
THANK YOU for pointing me in the direction of Navigator. I had my doubts since I have been using Navigator since '95 and for several months with Win98. However, evidently some alignment of the planets caused something to go bad.
I'm sure I can live without Navigator and, coincidentally, happen to have a demo version of PowerDesk installed already.
Thanks again--I really appreciate all your effort and that of all the others who so tirelessly gave their suggestions on how to solve the problem.
Jim
GEERRRAAATTE:::)))
Aside from the scrolling, Powerdesk is pretty cool.
Oh, make sure you didn't dump your "symevent".
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
Aside from the scrolling, Powerdesk is pretty cool.
Oh, make sure you didn't dump your "symevent".
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
Nicely done Bud!
Thank you Dennis,
After seeing that "Pingfix" it just seemed logical.
Bud
After seeing that "Pingfix" it just seemed logical.
Bud
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I saw the pingfix, however I have never had it cross my path, nor have I used Navigator!
Well, i still don't know what PingFix is, it just sounds like a Dun thing so I went with my gut. Plus i did happen to know that Navigator is not FAT32 nor Y2K
compliant.
Navigator is almost exactly like the Old Norton "PC-Tools".
I do thing thought Dennis that we may have stumbled onto a new diagnostic use
for Inctrl4, as that's where we first saw PingFix.
When you mentioned Dr.watson it made me think that Inctrl would do what Drwatson doesn't. Recording what changes occur from shutdown to boot.
Anyway it was a great joint effort and I got to learn something.
Now if I can get you to tell me what the Default setting for letting windows handle
Virtual Memory I'll try your method::))
See ya later Dennis.
Thanks for the grade Jess.
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
compliant.
Navigator is almost exactly like the Old Norton "PC-Tools".
I do thing thought Dennis that we may have stumbled onto a new diagnostic use
for Inctrl4, as that's where we first saw PingFix.
When you mentioned Dr.watson it made me think that Inctrl would do what Drwatson doesn't. Recording what changes occur from shutdown to boot.
Anyway it was a great joint effort and I got to learn something.
Now if I can get you to tell me what the Default setting for letting windows handle
Virtual Memory I'll try your method::))
See ya later Dennis.
Thanks for the grade Jess.
Regards,
Bud
http://www.geocities.com/~budallen/
Bud's Win95 Win98 Tips and Troubleshooter
Bud, what would really help would be one of M$ tools that shows us exactly each item that loads when 95 or 98 boots, line by line. But I doubt they will release it.
Anyway, change the setting in memory management via My Computer to let Windows handle memory and then rem out the vcache entries with a semi-colon.
Anyway, change the setting in memory management via My Computer to let Windows handle memory and then rem out the vcache entries with a semi-colon.
If you feel adventurous, open registry by typing regedit at the run prompt. Search for items with the name of your isp or dial-up connection. There may be a listing in the properties for one of the listings that prompts dial at boot or something (really don't think so though).
If this was my PC, the first thing I would have done after calling tech support would be to back-up my data and then start from scratch. For me the hassle of setting up my PC is easier to deal with than the hassel to try and fix something for an extended period.
davlun