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Mail template

I think I've broken my mail template - my new mail does not appear in the inbox - it does appear in all documents though - I've tried replacing design but it does'nt fix it.
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davidtjacobs
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davidtjacobs
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davidtjacobsAuthor Commented:
Edited text of question.
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MWCommented:
Sounds very bizar. However, the easiest way is to re-install Notes. Make a backup of following files to be on the save side:

notes.ini
desktop.dsk
all files ending with .id (it should be only one)

Normally Notes does keep all your settings. Obviously it will overwrite all changes you might have done to one of the standard templates (needless to say that one shouldn't do this in the first place)


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davidtjacobsAuthor Commented:
I have already tried this -  I believe it must be something in the design somewhere, although I thought replacing the design would fix it - it did'nt.
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MWCommented:
It can't be that the design of the template is messed up after re-installation of Notes!!!!

However, try this:

1. Instead of refreshing the design, replace the design
2. If this doesn't help, open the mail database in design, select folders and delete them all
3. select view and delete them all (actually Notes will complain and will keep one view left)
4. Now refresh the design again.


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MWCommented:
Forgot to say: if you have any private folders created, don't delete them !!!!!
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davidtjacobsAuthor Commented:
I originally did REPLACE design (not refresh) anyway.
With regard to your second option - I have numerous added folders - will I lose these if I take up your option?
Thanks

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MWCommented:
Just delete the standard folders which you find in the template, too. Don't delete your private folders.

The reason for deleting design elements in the database is that a replacement/refresh sometimes doesn't work properly. This is when design elements in a database loose there link to the template. It is a problem since the early releases of Notes and I would call this a bug.

However, your private design elements should have a property set which says "do not allow replace/refresh design to modify". When you select one of your private folders in the folder view, open the property box and select the last tab. There you'll find this option selected.

So unless you don't delete your private folders you're not going to loose them.
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MWCommented:
Another thing I forgot to ask is:

When you created your own folders, did you by any chance selected one of the standard folders/views to inherit the design and did you change some of the column formulas of the new views/folders?
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