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win98: printer queue won't clear

gigo30 asked
Last Modified: 2006-11-17
We have a Novell Netware 4.1 server. When one person prints (win 98)
                from Access 95 or Access 97, their print jobs print but stay in the queue
                forever. (I can see the print jobs when I click the user's printer icon in the
                system tray.) This problem did not happen under win 95 for this user. But
                it happens under Access 95 and Access 97. I installed both service
                packs for A97. It seems to be a Novell problem. The reports printed from
                Access have longer names, but that shouldn't be a problem. Some report
                names have spaces, some don't. The user has Netware Client v2.5. The
                printer is a Lexmark Optra Lx laser printer.

                How can this be fixed? Only one person has this problem. And I think
                they use Win 98 multiple users. I am not the sysadmin, so I don't know
                what policies or other network-specific things are in effect. This problem
                does not happen for other win 98 users who are also using Netware.
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