win98: printer queue won't clear
Posted on 1999-09-30
We have a Novell Netware 4.1 server. When one person prints (win 98)
from Access 95 or Access 97, their print jobs print but stay in the queue
forever. (I can see the print jobs when I click the user's printer icon in the
system tray.) This problem did not happen under win 95 for this user. But
it happens under Access 95 and Access 97. I installed both service
packs for A97. It seems to be a Novell problem. The reports printed from
Access have longer names, but that shouldn't be a problem. Some report
names have spaces, some don't. The user has Netware Client v2.5. The
printer is a Lexmark Optra Lx laser printer.
How can this be fixed? Only one person has this problem. And I think
they use Win 98 multiple users. I am not the sysadmin, so I don't know
what policies or other network-specific things are in effect. This problem
does not happen for other win 98 users who are also using Netware.