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win98: printer queue won't clear

Posted on 1999-09-30
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Last Modified: 2006-11-17
We have a Novell Netware 4.1 server. When one person prints (win 98)
                from Access 95 or Access 97, their print jobs print but stay in the queue
                forever. (I can see the print jobs when I click the user's printer icon in the
                system tray.) This problem did not happen under win 95 for this user. But
                it happens under Access 95 and Access 97. I installed both service
                packs for A97. It seems to be a Novell problem. The reports printed from
                Access have longer names, but that shouldn't be a problem. Some report
                names have spaces, some don't. The user has Netware Client v2.5. The
                printer is a Lexmark Optra Lx laser printer.

                How can this be fixed? Only one person has this problem. And I think
                they use Win 98 multiple users. I am not the sysadmin, so I don't know
                what policies or other network-specific things are in effect. This problem
                does not happen for other win 98 users who are also using Netware.
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Question by:gigo30
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4 Comments
 
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Expert Comment

by:d50041
ID: 2088401
WIN 98 requires the Netware Client 3.1, and SP1.  Client 2.5 is not designed for WIN98.
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Expert Comment

by:russllelinux
ID: 2092070
This problem happens very often on my network and what I usually do is  check the My computer/printers (you may notice that the printer icon is kind of transparent) purge the printer job and reboot the machine and it works fine after
 
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by:gigo30
ID: 2096371
Does that mean Netware Client 3.1 has a service pack?

D50041 submit an answer to claim your points.

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d50041 earned 200 total points
ID: 2096416
WIN 98 requires the Netware Client 3.1, and SP1.  Client 2.5 is not designed for WIN98.

NW Client 3.1 does have a servive pack, it is located on the Novell downloads web site along with the client.  The service pack is recommended, it fixes a problem with files being opened repeatedly, possibly causing a memory problem in thenserver.
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