Problems Pathing to Clipart Gallery

Hi everyone...I have the following question from a client....

On our network, we are running office 97. When
we try and run clipart, we get this error stating "Clipgallery cannot open
the previews file \\Jar_serv\programs\office 97\clipart\office 97\clipart.
That file is on a network.  The file may have been removed or the network
server may not be available. Attempting to open that file causes clip
gallery to launch slowly"
Press okay about 3 times and you can see the window with clipart. When I
select an image, the error says"Unable to import file type "c:\Program
files\ms office\clipart\popular\diploma.wmf"

Now, I tried installing the clipart directly from the cd onto a workstation
and still no dice..
Any suggestions???

Thanks for any replies

Conan
LVL 3
ckezemaAsked:
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vboukharCommented:
Could you clarify, what kind of network do you use? Nowell doesn't support long file (directory) names, blank in names etc. If it's Microsoft net, check, maybe has to have full access rights to use ClipArt from net? (if image convertor was written unproperly, it could create temp files in current directory, and it's a reason for error?). It's my opinion.

I've searched MS KB for it too (and MS has another opinion). There is Q162128 (Clip Gallery General Troubleshooting Tips Part 2 of 2)
Below is 'a little' :-) part of it:
"Clip Gallery may be unable to open the previews file for any of the
following reasons:
 
 - Office is a shared install running from a NetWare server.
 - The .cag file has been moved or is missing.
 - The .cag file is corrupted.
 - There is a problem with the operating system.
 
If the following troubleshooting steps do not fix the problem, you may be
experiencing problems with your computer hardware or operating system.
 
Office Is a Shared Install Running from a NetWare Server:
 
Scenario: Two people have write privileges on the NewWare Server. Both are
attempting to use the Clip Gallery files at the same time. For Example,
Administrator A opens the Clip Gallery.  Before A has finished,
Administrator B opens the gallery.  B will receive a series of error
messages
for .cag files because A already has Read/Write control of them.
 
To correct this problem, make sure that users have Read Only privileges or
that
only one person with Read/Write access is using the Gallery at any one
time.
Multiple users with Read-Only privileges do not receive the error.
 
The .cag File Has Been Moved or Is Missing:
 
Use the following steps to determine if the .cag file is missing:
 
 1. Look for the .cag file on your computer. Use the Find feature
    to search for the .cag file. To do this:
 
     a. On the Windows Start menu, point to Find, and then Click Files Or
        Folders to open the Find All Files dialog box.
 
     b. In the Named box, type the name of the missing .cag file.
 
     c. Click Find Now to start the search.
 
 2. If you have located the .cag file, verify if its associated image files
    are in the same folder with it. If they are, proceed to step 5.
 
    If the .cag file is not present on the hard disk, and it is one that
    you created, you must recreate it. If it is not one that you created,
    proceed to step 3.
 
    For additional information on recreating .cag files, please see the
    following article in the Microsoft Knowledge Base:
 
       ARTICLE-ID: Q161718
       TITLE     : CG3: Creating Clip Gallery Packages
 
 3. Copy the .cag file from the compact disc to the appropriate ClipArt
    folder. This might be
 
       C:\Program Files\Common Files\Microsoft Shared\Artgalry\My Art\
 
    if the file came from Publisher 97 or from another Microsoft program.
 
 4. Check to see if images from the .cag file can be opened in WordPad.
 
     a. On the Windows Start menu, point to Programs, point to Accessories,
        and click WordPad.
 
     b. On the Insert Menu, click Object, and then click Microsoft Clip
        Gallery. Click OK.
 
    If you do not receive an error message, and Clip Gallery opens
    normally, confirm whether you can open the images from that .cag file
    in WordPad. If you cannot open them, see the "Clip Gallery Cannot
    Find A Clip File" section later in this article.
 
 5. If the .cag file and its associated image files are in the same
    location, and that location is not where they were originally
    installed, you can either link to the new location or you can move the
    files to the original location. After you link to the files or move
    them, follow steps 3 and 4 in this ("Clip Gallery Cannot Open Previews
    File") section as needed. Otherwise, continue with step 6.
 
 6. To link to the new location, start Publisher. On the Insert menu, click
    Clip Art.
 
 7. The "Clip Gallery cannot open the Previews file" dialog box is
    displayed once for each missing .cag file.
 
    Click to select the "Don't attempt to open that file in the future"
    check box and click OK.
 
 8. Click Import Clips.
 
 9. In the Look In list, click the location of the .cag file and its
    associated image files. Change the file type to Clip Gallery Packages.
 
10. Click the .cag file that is listed. Click Open. When you are
    prompted to restart Clip Gallery, click OK. If you want to link to
    other .cag files, repeat steps 9 and 10 as needed.
 
11. After you have linked all the .cag files, close Clip Gallery and
    restart it. Your images should now be available.
 
The .cag File Is Corrupted:
 
If the .cag file is not missing, and is in the correct location, it may be
corrupted.
 
1. Locate the .cag file referenced in the error message.
 
2. After you find the .cag file, rename it.
 
3. If the .cag file came from Publisher 97, Office 97, or PowerPoint 97,
   copy the original .cag file from the ClipArt folder on the compact disc
   to the folder where the renamed file is located.
 
4. On the Windows Start menu, point to Programs, point to Accessories, and
   click WordPad.
 
5. On the Insert Menu, click Object, and then click Microsoft Clip
   Gallery. Click OK.
 
   If the problem was a corrupted .cag file, Clip Gallery will start
   successfully.
 
   However, if the .cag file in question is supposed to be on the compact
   disc, you may be experiencing a problem with your CD-ROM drive, or the
   compact disc may be dirty or damaged.
 
   To check for physical damage to the compact disc, follow these steps:
 
    a. Remove the compact disc from the CD-ROM drive and check the bottom
       of the disc for defects or scratches.
 
    b. If it is smudged or dirty, clean it with a soft, lint-free cloth.
 
    c. After you have cleaned the compact disc, put it back in the CD-ROM
       drive and try to run Clip Gallery again. If it runs successfully,
       then the compact disc was merely dirty.
 
If you still are experiencing problems with Clip Gallery, please see
the following article in the Microsoft Knowledge Base:
 
   ARTICLE-ID: Q162124
   TITLE     : CG3: Clip Gallery General Troubleshooting Tips Part 1 of 2
 
For additional information, please see the following articles in the
Microsoft Knowledge Base:
 
   ARTICLE-ID: Q154827
   TITLE     : PUB97: How to Access Clip Gallery Databases from CD-ROM
 
   ARTICLE-ID: Q138511
   TITLE     : CG: How to Manually Merge .cag Files in ClipArt Gallery
2.0/3.0"

Hope it helps.
 
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doebuckCommented:
vboukhar,... that's a long one.

simpler:
1. copy all *.wmf,*.cag to the clipart folder in the local MSOffice folder. (best you copy everything in clipart folder from your CDROM to local)

2. Start PowerPoint, goto Clip Art,
a)delete all existing categories first.
b)click Organize.. -> Add Pictures
c)browse to the ClipArt folder(local), add *.cag files (Files of Type: ClipArt Gallery Packages).

3. click Organize.. again. Select Update Pictures this time. When it looks for the *.wmf files, point to the ClipArt folder (local).

4. Click away the pictures to insert. Now the client gets his pictures from the local gallery.

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vboukharCommented:
doebuck,
Maybe I'm wrong, but as I see from question, *.wmf files are in local gallery already ("error - Unable to import file type "c:\Program
files\ms office\clipart\popular\diploma.wmf" [i.e. local!]
..... I tried installing the clipart directly from the cd onto a workstation
and still no dice.. ")

Let's wait for ckezema comment.
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ckezemaAuthor Commented:
Hi there...

Thanks for the suggestions...I have forwarded the comments and answer to my client, and as soon as she gets back to me on whether the answer worked (or not), I will post the reply...

Again thanks

Conan
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MarTeeNezCommented:
Just FYI, our WireShark test said it was Office2010Images.microsoft.com, but our firewall live Grep test said the URL to allow was *.msecnd.net.  We allowed the latter and it works great now for our Office 2007 environment.
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