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IE5 and OE5 installation

I run Windows 98 and, after installing the Service Pack, I upgraded to IE5. First time I didn't ugrade Outlook Express (therefore no printing from OE4 - known bug).

I subsequently returned to IE4 and OE4 and upgraded to IE5 and OE5. When I try to run OE5, I get a message telling me that it cannot run as a required program is either in use or is running.

IE5 worked fine but I have gone back to IE4 and OE4.

The updates (3 attempts) were done using kits from different sources and not online to Microsoft. The end result was always the same.

If I try again to upgrade, what can be done to avoid the failed OE5 upgrade?

cibarnes

ASKER

Edited text of question.

ASKER CERTIFIED SOLUTION

celtics

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cibarnes

ASKER

I will check this out as I do have PGP installed. Why can I never find any useful KB articles when I search!? If it works, you've got the points.
Colin

cibarnes

ASKER

Apologies for the delay in replying. This solution worked fine. However, for whatever reason, pgpmsimn.exe had to be removed manually after uninstalling PGP.

Now I don't know how to award the points. Thank you.

cibarnes

ASKER

Apologies for the delay in replying. Just a small comment, pgpmsimn.exe had to be removed manually for some reason - perhaps the other attempts had affected settings for the uninstall.

Many thanks.

Colin Barnes

ps: not a real question: why the hell is it so difficult to find relevant papers on the MS Knowledge Base?!

celtics

Takes getting used to. The more precise you can be with keywords the better, but still a pain to use.