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Outlook 2000 (Deleting Personal Folders)

Posted on 1999-11-01
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Last Modified: 2010-04-08
I upgraded from Outlook 98 to Outlook 2000 on Win95. I installed it on my D:/ Drive because of space required on my C:/ Drive. Prior to the upgrade, I made a backup copy of my entire Folder from Outlook Today. Whenever I launch Outlook now, it asks me to either create a new Personal PST or open an existing one. When I tell it to open an existing one, I am told that it is locked by another application.

I finally told the system to Create a new one. Then I go to the Import tool to get my backed up version. I am fine until I reboot. I am again asked to Create a new one or Open an existing one. I not only imported the backed up version, but I also imported the one that was being used by Outlook 98. When I was looking at the newly created folders, I have two other sets of personal folders. The first one pointing to the backup.pst and the other pointing to the outlook.pst.

Is the root of my problems because I chose to install Office 2000 on my D:/ drive. I finally tried to uninstall Outlook Express 5 because I thought that it may be getting in the way, but now everything is messed up. I would like to know where outlook get's it's information (INI) to tell it how to run. Also, how would one delete these PST files? There may be more questions coming too, once these first few get answered.

Thanx in advance
AIRBORNE
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Question by:airborne
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Expert Comment

by:VinceA
ID: 2174536
Try one of these to remove the extra PSTs:
1) Make sure you only have 1 Personal Folder service here: Tools menu > Services. Remove any extras.
2) Right-click on the root of the extra set of Personal Folders and choose "Disconnect"
3) Go into your registry at this point:
(Win 95) HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\Profiles\<your profile name>
(Win NT) HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\<your profile name>
Look in the tree under that point (it should be full of keys with long hexidecimal value names) and look for a section that references the PST file you want off of your folder tree. Export that section (for safety) and then delete it.
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Author Comment

by:airborne
ID: 2175879
VinceA,

I don't see what you are talking about with respect to the Tools/Services menu. I don't have this available. I am running Windows95. Are you sure this is correct? On the registry entries, I don't have separate profiles, but under the Microsoft Outlook Internet Settings, there are about 11 different Hex numbers and several of them reference the unwanted Personal Folders. Do I delete only partial key information?

Help Please
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by:VinceA
ID: 2175887
You're running IMO mode which won't have a Services command (Corporate mode would). Also, IMO mode only has the one internal profile. Try removing the whole subkey (with the long hex digit names) that references the PST file you'd like removed but export it to a REG file first (just in case there are problems).
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Author Comment

by:airborne
ID: 2175906
I can understand what you are saying, but one of the subkeys, has all three folders that are currently in my outlook. I can't possibly remove that entire subkey, I would have to selectively delete those items. I just am not sure which ones pertain to items other than the one spelled out, pretain to the unwanted folders. The one that contains all the folders is the first one in the list.

I have heard some stories about messing with the registry, although I don't have a problem messing with what appears to be obvious. Since there are several enteries there, I am a bit causious

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Accepted Solution

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VinceA earned 800 total points
ID: 2176568
If the key mentions more than one PST, leave it alone for now. Start by removing a key that only references the PST you're looking to get rid of. By exporting before you delete it, you're protecting yourself from most negative side-effects.
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Author Comment

by:airborne
ID: 2178763
Well, I was able to delete those items that only reference the unwanted folders and my outlook looks greag. Thanx so much.

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