Problem installing diamond supra express 56e PC

I am having trouble installing a diamond supra express 56e PC on my Gateway desktop computer in Win95. I already had an old modem, which I disabled in the control panel and device driver manager. Yet the computer doesn't recognize the new modem. Do I have to physically remove the old modem before the computer will recognize the new one?
ebeckerAsked:
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ebeckerAuthor Commented:
Adjusted points to 75
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ebeckerAuthor Commented:
Edited text of question.
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aux5Commented:
if it's not recognizing your new modem, taking the other one out will not solve your problem.

if you're comfortable removing it yourself, which you should be,
do it.

to add the modem, click START, SETTINGS, CONTROL PANEL,
MODEMS. Remove any that appear in here, then click ADD.

if it gives you the option to NOT have windows look for your modem, choose that. you will get to a screen that has a button labelled HAVE DISK. Click that.

use the BROWSE button to get to your floppy or CD ROM that came with the modem or get the .INF file from
http://www.diamondmm.com/products/drivers/infs.html

keep clicking OK or FINISH buttons, if it prompts you to restart, do so.
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ebeckerAuthor Commented:
How will that address the issue of the computer not finding the modem? Perhaps I did not correctly connect it? If the plug fits from the modem to the port, is that necessarily a serial port? Or could I be using the wrong port (I only saw one open port that fit)?
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rayt333Commented:
Is the port you are hooking it to enabled?
Go into Device Manager and look under Ports and see if there is Com port 1 and also a Com port 2 listed, if not then go to Control Panel\ Add hardware and let it search for new hardware, if it finds the Com port then install it, then do another search for new hardware and now it should find the modem
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satwaCommented:
Go to Device manager and REMOVE the old modem listing.
Do not just disable it, but remove it.
Next:
Shutdosn the computer, remove the power cord from the
computer, open the case, and remove the old modem.

Close your computer. Install the power cord back into the
computer.  Startup the computer.

Go into BIOS(CMOS SETUP) during BOOT UP and ENABLE
COM 1 AND COM 2 or SERIAL 1 and SERIAL 2, however they
are listed in CMOS.

Save settings and exit.

BOOT INTO WINDOWS, GO TO DEVICE MANAGER AND
MAKE SURE THAT COM 1 AND COM 2 ARE BOTH LISTED
AND ARE SHOWN TO BE WORKING CORRECTLY.

If Com 1 and Com 2 are OK. go back to the Windows
desktop and shut down your computer normally. Turn OFF
the power to your computer.

ATTACH Your external modem to the 9 pin male serial port
at the rear of you computer,  TURN ON the power to your
external modem.

Turn on the power to your computer. boot into windows as
normal.

Go to CONTROL PANEL, select ADD NEW HARDWARE, and let
WINDOWS SEARCH FOR YOUR MODEM.

When windows finds this modem, put your driver disk in A:\
drive and let windows load the drivers for your new external
modem.

While it is theoritcally possible to have 2 modems on 1 computer, I have ahd trouble in the past getting 2 to work
correctly on Gateway Computers.

Try it with just one as I have suggested and see what happens.
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