ebecker
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Problem installing diamond supra express 56e PC
I am having trouble installing a diamond supra express 56e PC on my Gateway desktop computer in Win95. I already had an old modem, which I disabled in the control panel and device driver manager. Yet the computer doesn't recognize the new modem. Do I have to physically remove the old modem before the computer will recognize the new one?
ASKER
Edited text of question.
if it's not recognizing your new modem, taking the other one out will not solve your problem.
if you're comfortable removing it yourself, which you should be,
do it.
to add the modem, click START, SETTINGS, CONTROL PANEL,
MODEMS. Remove any that appear in here, then click ADD.
if it gives you the option to NOT have windows look for your modem, choose that. you will get to a screen that has a button labelled HAVE DISK. Click that.
use the BROWSE button to get to your floppy or CD ROM that came with the modem or get the .INF file from
http://www.diamondmm.com/products/drivers/infs.html
keep clicking OK or FINISH buttons, if it prompts you to restart, do so.
if you're comfortable removing it yourself, which you should be,
do it.
to add the modem, click START, SETTINGS, CONTROL PANEL,
MODEMS. Remove any that appear in here, then click ADD.
if it gives you the option to NOT have windows look for your modem, choose that. you will get to a screen that has a button labelled HAVE DISK. Click that.
use the BROWSE button to get to your floppy or CD ROM that came with the modem or get the .INF file from
http://www.diamondmm.com/products/drivers/infs.html
keep clicking OK or FINISH buttons, if it prompts you to restart, do so.
ASKER
How will that address the issue of the computer not finding the modem? Perhaps I did not correctly connect it? If the plug fits from the modem to the port, is that necessarily a serial port? Or could I be using the wrong port (I only saw one open port that fit)?
Is the port you are hooking it to enabled?
Go into Device Manager and look under Ports and see if there is Com port 1 and also a Com port 2 listed, if not then go to Control Panel\ Add hardware and let it search for new hardware, if it finds the Com port then install it, then do another search for new hardware and now it should find the modem
Go into Device Manager and look under Ports and see if there is Com port 1 and also a Com port 2 listed, if not then go to Control Panel\ Add hardware and let it search for new hardware, if it finds the Com port then install it, then do another search for new hardware and now it should find the modem
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