Modem cant find port

I have  an AOpen FM56 p modem on a second computer.I have installed this modem and everything reports fine as in no conflicts or problem devices on computer according to Win98.
When checking the modem in system properties i can't acces the properties i receive this message (Cannot read port name from registry) any help is greatly appreciated.
ty2112Asked:
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massimo72Commented:
If you install the same modem on the other the problem is the same ?
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ty2112Author Commented:
I instaled the modem on my main machine and it tested and ran fine there with no reported problems.
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Asta CuTechnical consultant & graphic designCommented:
Are both systems the same, and both running Windows 98?  Also curious if on the problem machine you've checked the registry for errors and tried a fix (based on the odd message).

I'd give this a go, reboot holding CTRL until you get the menu and then select a safe Dos Command Prompt only.  Then navigate to the directory where you installed windows\command.  Perhaps cd c:\windows\command and then type scanreg/fix.  That may repair registry if problems.

Otherwise, perhaps there are variances on the BIOS settings, perhaps the modem is hard-wired to use an IRQ and compatible with bios settings on one system, but not the other.  

I'd also try this Start - Run - MSINFO32 and check out all my IRQ settings, as well as any problem devices.  Under the Tools submenu also check ASD to see if something's been bypassed/disabled.
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Asta CuTechnical consultant & graphic designCommented:
Another thought, I'd reboot in SAFE MODE and remove all com ports, and modem as well and reboot, see if this helps. I assume you've verified your hardware for switch settings, etc. if not, do since perhaps the BIOS is assigning IRQs based on a PNP OS setting of YES, but the modem is hard-wired to use another com port and/irq.  Is this a Plug and Play modem?
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ty2112Author Commented:
Bingo...seemed so simple now..Thanks it worked by your last suggestion.
I deleted the modem and the com ports and rebooted...the modem is now working.
Thanks for the help..good job.
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Asta CuTechnical consultant & graphic designCommented:
EXCELLENT!  Thrilled to hear that the final SAFE MODE process resolved the issue.  Thank you for the kind words, glad I could help.  Below, the recommendations I had posed.

Asta


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Are both systems the same, and both running Windows 98?  Also curious if on the problem machine you've checked the registry for errors and tried a fix (based on the odd message).

I'd give this a go, reboot holding CTRL until you get the menu and then select a safe Dos Command Prompt only.  Then navigate to the directory where you installed windows\command.  Perhaps cd c:\windows\command and then type scanreg/fix.  That may repair registry if problems.

Otherwise, perhaps there are variances on the BIOS settings, perhaps the modem is hard-wired to use an IRQ and compatible with bios settings on one system, but not the other.  

I'd also try this Start - Run - MSINFO32 and check out all my IRQ settings, as well as any problem devices.  Under the Tools submenu also check ASD to see if something's been bypassed/disabled.
 

*** THIS WAS THE FIX *** Another thought, I'd reboot in SAFE MODE and remove all com ports, and modem as well and reboot, see if this helps. I assume you've verified your hardware for switch settings, etc. if not, do since perhaps the BIOS is assigning IRQs based on a PNP OS setting of YES, but the modem is hard-wired to use another com port and/irq.  Is this a Plug and Play modem?
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Asta CuTechnical consultant & graphic designCommented:
Thank you very much.

Asta
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