Printer Doen't Work


   My HP Deskjet 870Cse Professional Series won't print! I try to print and the printer will start--then the gay yellow light turns on right away before the paper starts to feed in. I have already tried to reinstall the printer drivers with no avail. Please help as soon as you can! I think that there may be something wrong instide the printer.

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Have you had this printer long?

Did it work alright before?

Have you checked the cartridge(s)?

I don't have an 870se - check the manual and post what it says the "gay yellow light" means.
First thing to do is to test the printer in stand-alone mode. Turn the printer off, then unattach the cable from it that attaches it to your computer. It should be receiving power from the power cord.

Now turn the printer back on for the printer. Hold the "resume" button on the printer down for at least 3 seconds until the printer starts its self test. It should successfully print two pages (if I remember correctly). If you can't make the self test work, then the printer itself is most likely defective.

Please let us know the outcome of your self test.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Airm45Author Commented:
I tried the button pressing thing and the printer still does not work. So i guess the printer is defective and i will think i will by a new printer.
How old is this printer? Check the warranty that came with it. If it has failed within the warranty period then contact HP customer support and find out from them how you should go about exercising your rights under their warranty.

Before we give up totally on the 870, can you describe what happens when you try to perform the self-test? Do you get any kind of response from the printer?
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.