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spool32 ERROR

A friend of mine asked me to solve a problem, but I did not find the solution. He gets a fault like: (It is in Dutch, so i try to give it in english, but i wont be exactly the same)

Spool32 made a fault in module <unknown> at 0000:00000003.
Registers:
  EAX=fffc6603 ....
Bytes in CS:EIP:
  00 65 04 ....
Stackdump:
  7be72208 ....

The dots are stuff like that, but i dont think they matter a lot, if so, i can give them as well ...

I read something about memory-resident programs running in the background, but i dont know wich one are (there is an antivirus and some stuff like that) If this is important than ask me...

The printer is a Canon

(You see that i cannot give much information, because it is not my computer)

Thanks, -BeTaKAT-
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BeTaKAT
Asked:
BeTaKAT
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1 Solution
 
Asta CuCommented:
Spool32 errors can be as a result of numerous things, and we don't know enough at this point, so I'll post LINK and synopsis to help.

This regards Cannon and Spool32:

http://support.microsoft.com/support/kb/articles/Q190/8/25.ASP
--

This link is helpful for specific Spool32 troubleshooting steps AND fixes:
 http://support.microsoft.com/support/kb/articles/Q191/9/49.ASP
---


http://support.microsoft.com/support/ServiceWare/Windows/Win95/E9J2FCI2W.ASP
-Error: SPOOL32 caused a general protection...(due to no network printing) - although this cites Windows 95, happened in Windows 98 as well.  This provides an alternative test approach to printing to file to test.-

--



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HurkCommented:
Not a solution, but a work around.
Go into the properties of the printer. Select the 'details' tab and click on 'spool settings'. Check 'print directly to printer'.

Hurk
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Asta CuCommented:
Depending on the file size, and how much memory the Canon printer has, could create more problems.  

I'm also thinking there may be a lot of old spooler files from print jobs spooled/not printed that can also complicate issues.   Will wait for more.
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Asta CuCommented:
http://www.ccsi.canon.com/care/downloads/disclaimer.html

Perhaps there's also an updated Windows 98 printer driver at the above cannon link.... need to know what model, of course.  If you were just to look for spool32 problems and cannon with Windows 98, you'll find many possibilities.  
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briancassinCommented:
BeTaKAT

Since this is happening when printing usually a spool32 when printing is caused by a video card printer status monitor conflict  (at least in my experience especially when it points to module unknown)

Right click on the desktop select properties then go to the settings tab click on advanced then go to the adapter tab next to the picture of the chipboard is the name of the video card write downn the name of it!  next go to the performance tab put the acceleration to none click apply close that window close the next one will be prompted to reboot go ahead and reboot ( windows may come back up in safe mode if it does do not panic just go back into the performance and put it up a couple of notches apply it and reboot) it it reboots without a problem try printing again......

This should resolve it if it does not then please post the name of the video card here

Video Cards that are known for causing this error are

ATI RAGE series
ATI
Diamond Stealth Viper
S3 Virge
SIS
Cirrus Logic 5533 (i think that is the model number)
Neomagic
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BeTaKATAuthor Commented:
I will not be able to test the solution today, if this answer is good, i will ask you to repost it, but i don't think that i can test it before tomorrow. In the mean time, i refused it, but that does not mean that i won't accept it.

Sorry for this

-BeTaKAT-
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Asta CuCommented:
The new design of E-E allows the person asking the question to convert any comment to the answer and grade directly, nice.  Saves all time.
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BeTaKATAuthor Commented:
Thx, astaec for the E-E tip ...

I tried to use the .RAW output, but the same error occures.
I cannot understand the link between spool <--> VGA driver,
but this seems to be possible, because my friend told me he has a S3 Virge or SIS card indeed (but he says not to have access to his control panel to see it, I can change that, but not over the phone ...)

Back very soon,

 -BeTaKAT-
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Asta CuCommented:
Have you checked the CANNON Link?  What we still don't know is the Cannon printer details ... model, etc.  For example, perhaps the LPT port has a BIOS setting not correct for this printer.  Also, can't see control panel?  How about trying these:

1.  Start - Run - MSINFO32 - check
    resource settings, irq/etc.

2.  Check for problem devices.

3.  As you look up the hardware/printer,
    read details.  Advise.

4.  Recommend a BOOT in SAFE MODE and
    determine if any duplicate/errors
    on ports.

5.  Check PRINTERS - right click,  
    properties and advise settings for
    the problem printer.

6.  Say you're in DOS mode and you/your
    friend navigates to c:\ (root
    directory and prints a small file
    directly to the printer, what does
    happen?)  My thinking here is that
    a.  Reboot to a Command Prompt Only
        (hold CTRL or F8 until menu
         appears at reboot, then choose)
         Is the same way to get to SAFE.
    b.   move to root directory
         cd c:\
         try printing a small file
         like config.sys or autoexec.bat
         directly to the printer

         Sample:  at C:\
         type config.sys > lpt1 (assuming the problem printer is on the LPT1 port).

What happens?
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BeTaKATAuthor Commented:
briancassin,

your comment worked, but i

cannot give you the points

before you repost a comment ...



(Please explain me the link

between the VGA-card and SPOOL32,

because i don't get it ...)



Increased points with 10,

for the long waiting ...

~BeTaKAT~
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Asta CuCommented:
Glad to hear that briancassin provided you the apropos solution.  Too bad you can't just accept the rejected answer as the comment to convert as an answer; perhaps a new requirement for E-E.  

Go, briancassin.

Asta
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briancassinCommented:
Betakat,

The link between the two is that you have a status monitor for your printer (it is what shows you your ink levels and the status of the printjob). What happens is this status monitor has to constantly refresh to show the current status, when it refreshes it sends data to the printer asking how much ink or how much have you finished of the printjob the printer responds the status monitor then takes that information and passes it to the video card to display the information. The video card sometimes can not handle this direct input and causes an error. It has to due primarily with some lines in the system files win.ini and so forth in regards to the ati cards that says dev=Bmp or something like that and the fix is to comment out the line, I myself do not like solutions like that because the other one is much easier and non advanced users really should not be editing system files. But basically it is a programming error on the video card vendors side however the printer company can resolve it also. Basically they butt heads because the status monitor requires more then what the video card can handle. I hope this is a good enough explanation i do not even understand it fully but what i know of it I know how to fix it and it works.

BTW thanks Astaec

Since this is happening when printing usually a spool32 when printing is caused by a video card printer status monitor conflict  (at least in my experience especially when it points to module unknown)

Right click on the desktop select properties then go to the settings tab click on advanced then go to the adapter tab next to the picture of the chipboard is the name of the video card write downn the name of it!  next go to the performance tab put the acceleration to none click apply close that window close the next one will be prompted to reboot go ahead and reboot ( windows may come back up in safe mode if it does do not panic just go back into the performance and put it up a couple of notches apply it and reboot) it it reboots without a problem try printing again......

This should resolve it if it does not then please post the name of the video card here

Video Cards that are known for causing this error are

ATI RAGE series
ATI
Diamond Stealth Viper
S3 Virge
SIS
Cirrus Logic 5533 (i think that is the model number)
Neomagic  
 

 
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Asta CuCommented:
Well deserved positive comments, Neomagic aka briancassin; you provided excellent input (in my humble opinion).  

Just to add to Neomagic's information (I expect/want no points for this, just commenting) ...  the order of things(execution of commands) sometimes create a downside result.  Intermittent problems are the toughest to troubleshoot; and perplexing.  

I hasten to add that there have been lots of fixes to Windows 98 OS via the WindowsUpdate site; most recently the DirectX updates to version 7.0.  Recommend it highly; since once you're current, can use Start - run - MSINFO32 - Tools - DirectX diagnostics to ensure that your various drivers are OK/current and supportive of your environment.  Video drivers, sound, direct draw, etc.

Best wishes all,
Asta
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Asta CuCommented:
I may just have been lucky, having upgraded to Final Windows 98 CD Retail version after I had already undergone Windows 98 beta testing and forcing a clean format/reinstall prior to getting systems up and running on Windows 98.  None of our systems have ever had any problems using the SFC utility.  I believe the problem arose when folks used the utility to configure their own environment and potentially (as a result) replacing "changed files" which were just updated via normal installation or upgrade activity from source CD rather than items identified as corrupted.

Again, have never had this problem; may just be unique to specific environments and/or as mentioned when configuring the utility to identify all files, including changed files and then arbitrarily replacing all files, including changed files just recently updated via SW, etc.  Hope this is clear; sometimes this gal's native tongue translates roughly; hope to not confuse.

Asta
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Asta CuCommented:
WEIRD, someone's time is off; mine here is 2:14 PM (PST), and I just sent that comment prematurely and it is 2:14 PM, was responding to your concern about SFC at 1:23PM.  Yet it posted as 1:07 PM instead (too strange).

Hit submit too soon; wanted to add that I've configured SFC (System File Checker) to alert me of ALL activity, changes and corruptions (etc), because I need to monitor what changes transpire based on beta stuff I test and the like.  Lots of folks (as I've come to discover) share my choice in settings -- but often restore old files as a result which probably is how the problem arose you mentioned.

Signing off, tuning out.

Asta
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briancassinCommented:
Excellent suggestion Astaec on the msinfo32 and checking for recent versions only one concern though I know that in the first release of win98 the system file checker utility when run was responsible for crashing systems and causing file corruption to the point of requiring system formats...I am assuming this problem has been resolved with there updates and that what you suggested above does not use the system file check utility so it should not be an issue correct ?
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BeTaKATAuthor Commented:
Thanks Astaec and Briancassin for your comments. The card was S3 Virge. I am  not been told about new errors this far, so the problem seems to be fixed.

~BeTaKAT~
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Asta CuCommented:
GREAT to hear all is well.

:)
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MoondancerCommented:
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This is the Community Support link, if help is needed.  Also a question is posted there specific to these changes that apply to the experts here.  Also, I am including the link to our All Topics, since many new ones have recently been added.

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