shut down win 98

I had installed win98 (2nd edition) and have problem shutting down the computer. Sometimes it just hang on and I have to forced shut down.
iris_99Asked:
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iris_99Author Commented:
Will the shut down supplement help?
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Patricia Siu-Lai HoCommented:
Iris, suggest inspect followings:-

(1)  Take a look at this thread:-
     http://support.microsoft.com/support/kb/articles/q238/0/96.asp

(2)  Go to the WindowUpdate site to download the patch for correcting the Shut down.

(3)  At window normal desktop, start-run type "msconfig" without the quotation in the open box. OK to open the system configuration utilities. At the General Tab, click the [Advanced] button, checked the box
[x] Disable fast shutdown.

OK and restart the computer.

-- OR --

    Go to the start-run type "regedit" without the quotation in the open box. OK to open Registry Editor. Go to the path
My Computer\HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Shutdown

Name                  Data
FastReboot            "1"

Use Edit, modify to change the Data value from 1 (one) to 0 (zero), i.e. from " enabled 1 "  to " disabled 0 "

Name                  Data
FastReboot            "0"

Exit the registry. Restart the computer.
------------
Let me know how you make it out if it worked.     pslh
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iris_99Author Commented:
(1) too complicated
(2) done - sometimes worked, sometimes not.
(3) does not work - disable fast shutdown do not appear here.
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iris_99Author Commented:
can dew associates help out with this?
if pslh doesn't mind.
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Patricia Siu-Lai HoCommented:
iris, I don't mind Dennis in participating and I will send an email to him per your request.
--------
However, in the meantime try these again.

For the point (3) of my above comment, if there is no "Fast Shutdown" option in the Msconfig-General Tab [Advanced] button. You may try to go to the registry editor to find if it is there. If still not there, you may have to create such a key. Usually, during the installation of Win98SE, this option will be eliminated if it is a ATX computer. If computer met shutdown problem, we have to add back and enable this function again in other to solve the shutdown problem.

If you need details in the method how to add the key and value in the registry, just feel free to ask.

In addition, you may try this if you have installed the Norton Antivirus. Norton Antivirus has a bug in compatibility of Win98SE in shut down.

(4) go to the symantec website to download your most updated version for NAV.
    After that, go to download this correction patch:-
>>>>   
Latest Symevnt Version Resolves Windows Shut Down Problem

Situation:
You install Norton AntiVirus version 5.0 and now Windows stops responding during shut down at the screen that reads "Please wait while your computer shuts down."

Solution:
The files known collectively as Symevnt are used by many Symantec programs, including Norton AntiVirus. If you are experiencing a shut down problem related to these Symevnt files then follow the steps below to remedy it.


1. Download SEVINST.EXE from the link below.

ftp://ftp.Symantec.com/public/english_us_canada/symevnt/sevinst.exe 

2. Double-click the file to automatically update the Symevnt files to the latest version.
3. Restart the computer, which may mean you will have to endure one more lockup before the new files take effect.

-------
Let me know your testing status.       pslh
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iris_99Author Commented:
Had opened the reg editor but cannot find path stated above.
found only My computer\HKEY_LOCAL_MACHINE
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iris_99Author Commented:
Had opened the reg editor but cannot find path stated above.
found only
My computer\HKEY_LOCAL_MACHINE
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iris_99Author Commented:
Pls adv how to add new key n value in the registry editor.
What's an ATX computer?
I am using a compaq computer intel pentium II


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Patricia Siu-Lai HoCommented:
iris,

My Computer\HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Shutdown

On the left pane of the registry editor, there will be folder named HKEY_LOCAL_MACHINE. Select it and expand the folder.

In the registry editor, the folder here is called "key".

Then continue to expand the sub-keys (sub-folders) > system > CurrentControlSet > Control > Shutdown.

Now the mouse cursor is stated at the key “Shutdown” on the left pane. You'll get noted that on the right pane a name called “(default)”  with Data value “(value not set)”

It looks like that:
Name                        Data
(default)                    (value not set)

Checking if there is a name of string called " FastReboot " under the Default.

Name                        Data
(default)                    (value not set)
FastReboot                “1”

If there is none of the string of “FastReboot”, put the mouse pointer on any space of the right pane. Right click to pop up a context menu. Select  “New>String value”. A new string will be created under the “(default)”.  Then highlight it. At menu bar, Edit, rename, put the name “FastReboot”.  Now we add a data value to this new string of “FastReboot” by going to menu bar, Edit, modify, in the open box of value data type a “0” zero, OK.

Then it should be looked like as:
Name                        Data
(default)                    (value not set)
FastReboot                “0”

That means we have disabled the FastReboot by putting a “zero” value date for the option of FastReboot.

Exit the Registry editior. Restart the computer. Now, during shutdown it will lengthen the period of shutdown in allowing all TSR programs e.g. NAV or others to write back cache to the hard-disk and safe to shutdown.

Let me know if you've any queries.  pslh
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Patricia Siu-Lai HoCommented:
iris,

<<What's an ATX computer?
I am using a compaq computer intel pentium II >>

ATX
<hardware> An open PC motherboard specification by Intel.

ATX is a development of the Baby AT specification with the motherboard rotated 90 degrees in the chassis. The CPU and SIMM sockets have been relocated away from the expansion card slots meaning that all the slots support full-length cards. More I/O functions are integrated on the motherboard. As the longer edge of the board is now at the back of the chassis, there is more space for connectors; also, the I/O opening on the back panel of the chassis has been defined as double the previous height, allowing vendors to add extra on-board I/O functions over and above the standard.

Most Pentium Pro boards use this form factor.

As well as the motherboard size, layout, and placement, the ATX specification also includes requirements for power supply and fan specification and location.

The full size ATX board measures 305mm wide by 244mm deep. There is also a Mini-ATX form factor, 284mm by 208mm.
------
For ATX computer, if the motherboard,CMOS/BIOS and operating system e.g. Win98 support the ACPI function (Advanced Configuration of Power Interface). The computer will automatically shutdown and shutdown all power supply to computer,hard disks and compliant monitors etc....

pslh
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iris_99Author Commented:
<<My Computer\HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Shutdown

On the left pane of the registry editor, there will be folder named HKEY_LOCAL_MACHINE. Select it and expand the folder. >>

[Then continue to expand the sub-keys (sub-folders) > system > CurrentControlSet > Control > Shutdown.]

Pls explain how to do the above.
When I opened the registry editor, it advised user not to alter the items in it as it will cause the computer problem if the user does not know how.
So do u think i should do it?

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Patricia Siu-Lai HoCommented:
iris,
I'll guide you through. The operation will be similar to windows explorer. Just feel free to ask the steps.

On the left pane of the registry editor, there will be folder named "HKEY_LOCAL_MACHINE". Select it by the mouse. You'll see there are a [+] sign next to the folder. Click the [+] sign. A series of sub-folders will be expanded.

[-] folder icon HKEY_LOCAL_MACHINE
       |
      [+] folder Classes
       |     There are several folders here in alphabetical orders.
      [+] folder System

Select the folder “System”, click the [+] sign and a sub-folder “CurrentControlSet” will be shown. Click the [+] sign of the folder “CurrentControlSet”. Two sub-folders will be shown, too.
They are the folder “Control” and the folder “Services”. Click the [+] sign of the folder “Control” in expanding the sub-folders. 28 folders will be shown in alphabetical orders. Select the folder “Shutdown”. Click the [+] sign of the folder “Shutdown”. A subfolder of “ExclusionList” will be shown.

The tree of structure will be looked like this. After expansion [+] sign will be at the same time being changed to [-] sign if the subfolders are being shown under the tree of directory: -

[-] folder HKEY_LOCAL_MACHINE
       |
      [+] folder Classes
       |      There are several folders here in alphabetical orders.
      [-] folder System
             |
           [-] folder  CurrentControlSet
                   |
                  [-] folder Control
                          |
                         [+] folder ASD
                          |      There are several folders here in alphabetical orders.
                         [-] folder Shutdown
                                 |
                                [+] ExclusionList

Now, we select the folder “Shutdown”. The folder “Shutdown” is opened. On the right pane of the window, you can see Name and Data

[-] folder Shutdown                     Name                        Data
                                                (default)                    (value not set)
                                                FastReboot                “1”  

 
Please tell me what you have found.       pslh
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dew_associatesCommented:
Iris, I don't mind helping, but Pslh's info is correct and accurate!
Dennis
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Patricia Siu-Lai HoCommented:
Welcome Dennis!      pslh
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iris_99Author Commented:
pslh
Managed to open the folders up to as below :
folder shutdown
name              data
[ab] (default)   (value not set)
[ab] DVP            "     "
[ab] NAVEX          "     "

([ab]= looks like icon with jagged paper like I think )I think u understand what I mean.

So am I following correctly?

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iris_99Author Commented:
Dennis
Thanks for the assurance
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iris_99Author Commented:
pslh
On further checking found
[-]folder shutdown  
name          data
(default) (value not set)
fastreboot     "0"



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Patricia Siu-Lai HoCommented:
Iris,
Make certain that is
FastReboot     "0"

If it is what it is now stated as, fast reboot is disabled.

You can test it by changing by modifying the data value to “1” without the quotation mark. That is
FastReboot     "1"

After modification, exit the registry editor. Restart the computer. Test your machine.
Is the problem still there?

====      
Or
====    

Let try to see whether you have disabled the power management in the CMOS/BIOS or not.

You can check this by going to the Control panel, System, Device manager, “view devices by connection”.  Is there any yellow exclamation mark for the power management?

Go to the CMOS/BIOS, power management page.
The power management is enabled or not?  
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iris_99Author Commented:
I don't understand the fastreboot part.
Pls refer to yr reply on Thursday, November 25 1999 - 11:49AM MYT  
where u stated to change fastreboot to "0" instead of "1"
Now my fastreboot is at "0", so how can I change to "1". The pc that I am using is my office pc n am not too sure whether I should meddle with it now
cause all my office work are in it.
If I test it what will happen?

 
 
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Patricia Siu-Lai HoCommented:
Iris,
[-] folder Shutdown                     Name                        Data
          |                                         (default)                    (value not set)
          |                                         FastReboot                “1”  
          |
          |
        [-] ExclusionList                 Name                        Data
                                                    (default)                    (value not set)
                                                     DVP                         “ “
                                                     NAVEX                   “ “

In win98, the original settings for Shutdown in FastReboot value is set to be “1” (enabled).

Your system may reboot instead of shutting down. To resolve this issue, change the FastReboot value data from 1 to 0 in the following registry key:

[-] folder Shutdown                     Name                        Data
          |                                         (default)                    (value not set)
          |                                         FastReboot                “0”  
          |
          |
        [-] ExclusionList                 Name                        Data
                                                    (default)                    (value not set)
                                                     DVP                         “ “
                                                     NAVEX                   “ “

As the value of FastReboot being zero “o” and disabled, your system will proceed shutdown.

If you have searched this and the FastReboot is already be disabled. However, there is still shutdown problem. Let’s proceed for other diagnosis.

Let's know your status.        pslh
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