Exchange and Office 2000

Hello

We have win95 with win95 peer to peer networking and Inbox (exchange)

We have just upgraded to win98 and everything works great.  However, We just installed Office 2000(typical install)on the file server. And now the inbox email does not work on that computer (which also happens to be the file server and postoffice).

We can login to a user profile, however when going to read, Send button, delete etc.  We get

" the item could not be displayed. The object could not be found. Launching default form instead"

"The command you specified could not be carried out" "The action could not be completed".

what should I do,  the rest of the computers (win98)using email and postoffice are working fine.  
It is Office 2000 that messed up the one computer. And we get the exchange error.

Postoffice is c:\newpo\wgpo0000
Personal address c:\windows\mail.pab

I tried to add another profile and Office 2000 message saying it wants to configure came up, and I cancelled quickly.

We have 10 more computers that are to have office 2000, however I need to resolve the above problem before I can go ahead and finish the upgrade from office97 to office2000 pro.

Thank you very much
Randi102898Asked:
Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

x
 
dew_associatesConnect With a Mentor Commented:
Randi, is this on Win95 or Win98 boxes?
Dennis
0
 
dew_associatesCommented:
Sorry Randi, I didn't mean to click answer.

The problem with the setup is that the box you were using for exchange has now had Office 2000 loaded as a workstation. You can have multiple information services in a user profile. For example, you can have multiple sets of Personal Folders in a single profile and you can have Internet E-mail, and Microsoft Exchange Server in the same profile. However, you can not always have two of the same mail services in a profile, for example, two Microsoft Exchange Server services. Personal Folders and Internet E-mail are the exception. If the service does not allow a duplicate in your profile, when you try to add the second copy of the service you will receive the following message:
 
   The action could not be completed.

When you installed the service, did you choose corporate mail or internet mail?
0
 
Randi102898Author Commented:
I just did win98 upgrade (from win95)on all 11 computers and inbox/exchange continued to work fine.

Upgraded the first computer (it has the postoffice on it) to office 2000pro and now get the error message on only that computer.

Answer is yes Win98.  I am holding off
upgrading the rest to office 2000 pro

Thank you very much for your help
Randi
0
[Webinar] Kill tickets & tabs using PowerShell

Are you tired of cycling through the same browser tabs everyday to close the same repetitive tickets? In this webinar JumpCloud will show how you can leverage RESTful APIs to build your own PowerShell modules to kill tickets & tabs using the PowerShell command Invoke-RestMethod.

 
dew_associatesCommented:
Okay, take me through a step by step on what you are doing when this error occurs so I can see where the service is failing. I already have a few ideas, but give me as much detail as possible.
0
 
Randi102898Author Commented:
Hi Dennis

I can not remember, I set up the original exchange/win95 1.5 yrs ago.  I suspect I choose corporate mail as we were to use exchange as an in-house mail system.  Internet came later, and we use Eudora.

Randi
0
 
Randi102898Author Commented:
Okay Dennis

I will head off to work shortly, and get back to you in a about 3 hours.

Randi
0
 
dew_associatesCommented:
Okay, we have 4 issues here. (1) Being able to set up Office 2000 on your remaining machines, (2) Being able to access the LAN mailboxes and (3) having Exchange work on the psuedo Exchange server you have running on one Win98? box and (4) having the machine you use as the exchange server be able to send mail as well. Is this essentially the picture here?

0
 
Randi102898Author Commented:
Yes looks good.  I upgraded all the computers to win98, tested, and the inbox/exchange worked well on all.

then I upgrade office97 to office2000 pro on one of the computers (file server and postoffice).  Tried a profile and got the error messages while trying to read, new message etc.  Funny thing tho' it recieves ok.  The error is only on the upgraded to office 2000 computer.  It is functioning correctly as a mail server to the rest of the other computers still.  The error comes up when I try to use the mail on the office2000 computer.

I tried to add a new profile on the office 2000 and a "office 2000 message came up saying "office 2000 needs to config.....  I quickly got out.

When you were speaking of not being able to have two mail servers, when i tried adding a new profile, it was not the standard MS Mail server that came up as before, I believe that it was ...server...   I will go on-site and write everything down and report back.

I would be happy to increase the points as this is a hard....one....

Randi
0
 
Randi102898Author Commented:
Hello

On all computers without office2000
Control panel
Mail & fax
the services are   ms fax, ms mail, pab & pf
Show profiles
Add
 ms fax,
 ms mail,
 pab
 pf
tick only ms mail  (usually all)
Profile name
path = m:\    (the mapped drive for c:\newpo\wgpo0000)
userid, password
finished
tested, ok

On the one computer with office2000
Control panel
Mail
Services are ms mail, pab, ms network online and winfax pro
Show profiles
Add
   ms exchange server
   internet email
   ms online services
   winfax pro  (much different that services when I first go in to Mail)
There isn't ms mail (as before)
So I tried the ms exchange server for the test profile
profile name etc, ms exchange server
Close

Inbox, profile name etc.  messages, item cold not be displayed........Object not found........launching default form....

I tried to add back the service (ms mail)  to the general setup,  again office2000 message launched and tried to config.. I cancelled again.  I see that MS mail is not a listed service when adding a profile, only the ms exchange server is there now.
Hope this helps
Thank you
Randi
0
 
dew_associatesCommented:
Okay, maybe this will help:

You can use the Custom Installation Wizard (CIW) to customize the installation of Microsoft Office 2000 over a network. This article describes how to use the CIW to configure Outlook settings. The CIW creates a custom transform file (MST) that modifies the Windows Installer setup (MSI) file.
 
You can use the CIW to:
 
Choose where to install Office
 
Specify whether to remove previous versions
 
Set feature installation states
 
Add a profile with default program settings
 
Add custom files, registry entries, and shortcuts
 
The CIW presents a series of steps to guide you through the process. After the third step, you can go to any step in the wizard by selecting it from the list in the upper right-hand corner of each step.
 
To Specify Installation States for Outlook Features
---------------------------------------------------
 
Select "7 Set Feature Installations States" from the list. Click the plus (+)sign next to Microsoft Outlook for Windows to expose the Outlook feature list, and then click the arrow beside each feature to select the installation state.

The installation states available are:
 
Run (all) from My Computer - Setup copies files to the user's computer and Outlook runs the feature from there.
 
Run (all) from Network - Setup leaves files on the administrative installation point and Outlook runs the feature from there.
 
Installed on First Use - Setup does not install the feature until the user tries to use it for the first time. At that time, Setup copies the files to the user's computer and Outlook runs the feature from there.
 
Not Available - Setup does not install the feature. In maintenance mode, Setup removes the feature from the user's computer if had been previously installed.
 
To Customize Outlook Installation Options
-----------------------------------------
 
To configure Outlook settings, select "14 Customize Outlook Installation Options". The following describes the various options found in this dialog box:
 
"Do not customize Outlook profile and account information - " Select this option if you want Outlook to prompt the user for profile and account information during its first run, or if you use a custom .prf file to set profile information for the user.
 
NOTE: if you are installing Office on a "locked-down" computer (one that has restricted access to system areas and the Windows registry), then users cannot configure their Outlook profiles after Office is installed.
 
"Customize Outlook profile and account
information - " Select this option if you want to set default profile and account information for the user. Outlook reads the information you specify and creates a profile for the user during its first run. Outlook does not remove or change an existing profile.
 
NOTE: Selecting this option selects the all the other options in this step.
 
Configuration type - Select the desired installation mode from the list. the options are Corporate or Workgroup Settings, or Internet Mail Only Settings.

Choosing either of these settings also selects the appropriate options.
 
Corporate or Workgroup Settings
-------------------------------
 
General - Enter the profile name and
the location of the default information store. The options are, the server, or a personal folders (PST) file.
 
Service List - Select the services to be installed. You must configure each service selected through its corresponding entry in the settings window to the left. If you include the Internet E-mail Service, you must enter information in both the Internet E-mail Settings and the POP3 Account Settings.
 
Outlook Settings - Use these settings if you use Microsoft Exchange Web Services for Outlook forms.
 
Exchange Settings - If you chose Microsoft Exchange from the Services List, use these setting to define the user's mailbox name, server name, offline store (OST) file path, and offline address book path.
 
MS Mail Settings - If you chose Microsoft Mail from the Services List, use these settings to define the MS Mail attributes.
 
Personal Folder Settings - Use these settings to define the user's Personal Folders (PST) file path, name, and Encryption options.
 
Internet E-mail Settings - If you chose Internet E-mail from the Services List, enter the Internet account names here. The long account name must be the same as the "short" account name, but preceded by "Internet E-mail -"(without the quotation marks).
 
NOTE: The same "short" account name you enter here must also be entered in the POP3 Account Settings.
 
POP3 Account Settings - If you chose Internet E-mail from the Services List,enter information for the POP3 and SMTP accounts and servers here.
 
NOTE: The account name used here must be the same as that used in the Internet E-mail Settings "short" account name.

MAPI LDAP Directory Settings - If you chose Microsoft LDAP Directory from the Services List, enter the attributes for the LDAP service here.
 
Internet Only Settings
----------------------
 
General - Click to select the account type, the options are POP3 or LDAP. You must configure the account type selected through its corresponding entry in the settings window.
 
POP3 Account Settings - If you chose "Create POP3 account" from the General Settings, enter information for the POP3 and SMTP accounts and servers here.
 
LDAP Account Settings - If you chose "Create LDAP account" from the General Settings, enter information for the LDAP account server here.
 
Environment Variables
---------------------
 
Environment variables, such as %username%, %userdomain%, and such, may be substitued for specific values where applicable.
 
For additional information about defining and using environment variables for Microsoft Windows NT, please see the following article in the Microsoft Knowledge Base:
 
Q100843 Environment Variables in Windows NT
 
To use environment variables in Microsoft Windows 95/98, they must first be defined through the Autoexec.bat or other batch file using the set command. When used in the Autoexec.bat or Config.sys files, the set command sets the environment variable when the computer is started.
 
The syntax of the set command is
 
   set <variable>=<string>
 
   where <variable> specifies the variable you want to set or modify and,
 
   where <string> specifies the string you want to associate with the
   specified variable. For example:
 
   set temp=c:\temp


0
 
Randi102898Author Commented:
Hi Dennis

Am I to use the above to upgrade the computers?

I'm I also to uninstall office 2000 then re-install using these instructions? To correct the email problem.

Randi
0
 
dew_associatesCommented:
Randi, I would. Just be careful to choose Corporate - Workgroup settings. As you can see, MS Mail is avaiable.
0
 
Randi102898Author Commented:
OK

I shall and report back in the morning

Thank you Dennis for your help and instructions

Regards
Randi
0
 
dew_associatesCommented:
You're quite welcome!
0
 
Randi102898Author Commented:
I have uninstalled Office 2000 and   Inbox working.

I will re-install Office 2000 using the documentation.  

I upgraded a laptop to office2000 that does not have Windows messaging, in the typical install the program did not ask to select a mail service (corp/internet).

 I will do the custom and select MS mail settings as outlined and report back.

Randi
 
0
 
dew_associatesCommented:
Okay, will wait on you!
0
 
Randi102898Author Commented:
Hello

I'm sorry about this, I just can't find #14 - Customize Outlook Installation Options.  

I ran setup
Clicked Customize
Left install at,Removing Prev Vers,
Selecting features states dropped the + beside MS Outlook for windows.
Then Install now.

Files copied over etc.

At no time did I get the option of selecting #14 - Customize Outlook Installation Options.

This is an upgrade office 2000 pro.

Can you tell me where to look?
Thank you
Randi

 

0
 
Randi102898Author Commented:
A little more info

Setup
Customer info
Ready to install
Installation Location
Removing PV
Updating Windows
Selecting Features
  At selecting features,  - MS outlook for windows.
 The list is help, importers..Integrated file mangement (to select installation states)of each

Instead of next, the button is install now.  And office installs.

I could not find ("add a profile..", "Add custom File..") as outlined in document CIW, nor "Customize outlook Installation Options".

Thank you
Randi
0
 
dew_associatesCommented:
Are you using the CIW or just a straight install?
0
 
Randi102898Author Commented:
Hi

I am using (setup.exe) straight install of  Office 2000 pro upgrade.  I have browsed the cd and I can not see ciw. Is it on the cd? Sorry for my lack of experience.  Is there another cd?

Randi
0
 
Randi102898Author Commented:
I have read the document and if I do not install (make unavailable in install stated) it says it will also remove the previous version of outlook.  Should I do this, not install outlook?.  Would it effect the current ms exchange that we use for our internal mail service?

Randi
0
 
dew_associatesCommented:
Okay, I think you are getting confused here.

First, here's the Office 2000 Resource Kit URL. There's a ton of info here that will help you.

http://www.microsoft.com/office/ork/2000/appndx/toolbox.htm

Second, you're dealing with three issues here.

1. Installing Office 2000 on what you are using as an exchange server so that the user of that PC can send and receive mail.

2. Running Exchange Server on the PC that will act as a postoffice.

3. Installing Office 2000 on all other workstations.


You will need to keep these issues separate.

A. On the box acting as a mail server, you will need to segregate your thoughts so that you setup exchange, setup email to access the exchange post office, then install Office 2000 so that it (1) Sends and receives mail via the LAN and accesses the exchange mail boxes (This is setup the first time you start Outlook 2000). (2) As part of this it will import addresses, mail etc from the version of Outlook in use and will ask you from where this import is to occur. This will leave Outlook Express in place, but convert Outlook 97 etc.

B. Now setup Office 2000 on all other machines. When you start Outlook 2000 the first time, it will ask for import info from the version of Outlook used previously, then it should ask you how it should access email, new connection, LAN or Internet Connection. Choose LAn and point it to the mailbox on exchange.

0
 
Randi102898Author Commented:
Good Morning

Yes you are probably right, I confused and alittle stressed.

Thanks for sticking with me.  

I thought that if I didn't bother to install outlook2000 we would not have this problem using our current Inbox setup after upgrading to office 2000.

We don't use Outlook Express, we use Inbox - mail & fax

Do I need to buy the Resource kit to be able to use the CIW?

Am I reading right.  Just Install the upgrade on the box ( as I did before). Don't try the inbox icon and directly go and use outlook 2000 for the first time, and at that time it will take me through the setup routine so I can configure the box (server/postoffice) first.

Then the rest of the computers and again use outlook 2000 for the first time and point to the ms mail server
If this is right we won't be using the Inbox icon anymore, we will use outlook 2000 icon instead? but the outlook 2000 will point to our existing MS Mail?

Randi
0
 
dew_associatesCommented:
You got it!

First, make sure that the exchange postoffice is working on the workstation\exchange server.

Exchange is "separate" from Outlook 2000. You can't use Outlook 2000 to collect mail and put it in various mailboxes unless it is on a true server! You need to use exchange to do this.

NOW...set up Outlook on all boxes to access mail from the LAN to the exchange mail boxes.

When you set up Outlook 2000 on ALL boxes, point it to the exchange mail box on the workstation\server and this INCLUDES the workstation\server.
0
 
Randi102898Author Commented:
OK

I'm off to work.  I will report back in 1.5 hours.

Thank you Dennis
Randi
0
 
Randi102898Author Commented:
Hi

I'm at work now.  I have checked the exchange postoffice and I am able to add profiles (as always) .  Services available under current Windows Messaging Properties are:

MS Mail
PAB
Winfax Pro.

Dennis, before I go ahead, we have several users/profiles on each computer. After I have installed and started outlook2000 and set it to MS Mail server etc. How will we use the profiles?  Still Use the inbox (exchang32.exe - windows messaging)?

Thank you, I will wait for an answer before I proceed.
Randi  
0
 
dew_associatesCommented:
Each user that has a profile will need to have access to Outlook 2000. Those users would then use Outlook 2000 to collect their mail from exchange. The inbox, per se' ceases to exist!
0
 
Randi102898Author Commented:
OK

I will go ahead and let you know

Randi
0
 
Randi102898Author Commented:
I have the Exchange server running.  When I start outlook, it brings up the profiles and wella.

I can't thank you enough Dennis for baring with me. your patience has been greatly appreciated by this end user.

I shall now go and do the other computers.

I have another question. However I will open a new question.  RE:  some computers getting stuck on "windows shutting down"

Regards
Randi
0
 
Randi102898Author Commented:
I have installed on several work stations now and everything is working great.

Regards
Randi
0
 
dew_associatesCommented:
Glad to hear it Randi!
0
 
dew_associatesCommented:
Randi, when you post the question, post it as "For DEW Associates" in the title and I'll walk you through it.
0
 
Randi102898Author Commented:
Good Morning

Just to let you know, after office 2000 all computers shut down properly now.

Thanks
Randi
0
 
dew_associatesCommented:
Well done Randi!
0
All Courses

From novice to tech pro — start learning today.