Modem Can't Connect when on Receiving End

Are you running Linux or BeOS or Windows 3.1 or other Operating System?

System is running Win98, latest version.

could you print a ati4 or current status of your modem with all the registers

Where do I get the ati4 to print out from?

Try an AT&FG followedby AT&W and see if the factory defaults when restored and written suffice. Perhaps your program is modifying the Hayes table.

Jay

> From where do I get the ati4 ?

Start ->
Control Panel ->
Modems ->
Diagnostics ->
COMn ->
More Info ->
(please wait while Windows interrogates your modem)

In case your not sure where to enter the suggestion I gave you. There is a program on your PC called Hyperterminal. It would have been installed and appear under START\accessories\communications

It's what they call a terminal emulation program. Select the right com port and then when a big blank screen appears, enter at&f followed by and ENTER, then at&w.

ATI4 Response

ATI4 USRobotics Sportster Voice 33600 Fax Settings..
ATI4   B0 E0 F1 L2 M1 Q0 V1 X4 Y0
ATI4   BAUD=9600 PARITY=N WORDLEN=8
ATI4   DIAL=HUNT ON HOOK
ATI4   &A3 &B1 &C1 &D2 &G0 &H1 &I0 &K1
ATI4   &M4 &N0 &P0 &R2 &S0 &T5 &U0 &Y1
ATI4   S00=000 S01=000 S02=043 S03=013 S04=010 SO5=008 S06=002
ATI4   S07=060 S08=002 S09=006 S10=014 S11=070 S12=050 S13=000
ATI4   S15=000 S16=000 S18=000 S19=000 S21=010 S22=017 S23=019
ATI4   S25=005 S27=000 S28=008 S29=020 S30=000 S31=128 S32=002
ATI4   S33=000 S34=000 S36=014 S38=000 S39=000 S41=000
ATI4

Tried Hyperterminal Private Edition 5 (as per jappell):
REsponse
AT&F
OK
AT&W
OK

Tried Hyperterminal Private Edition 5 (as per jappell):
REsponse
AT&F
OK
AT&W
OK

Did the symptom change?

> I can hear the modem trying to negotiate protocols, etc.

It's negotiating "line-speed",
and low-level protocols (V32Bis/V42/ARQ).

For how many seconds do you hear the modem doing this?

> but it fails to establish a connection.

What is the exact wording of the error-message, if any??

which country are you in??

Modem Update:
After much time and frustration, I think I have been able to narrow down the CAUSE of the problem. As such I will leave this question open (with points) in the hopes of finding a cure.
I got a new modem (Boka 56k internal data fax voice) and put that one in. I also reordered my hard-drives (two) to optimize the DMA channel for the faster drive. I also did a CLEAN install of WIN98. (reformatted C: and install from complete CD).
The new modem was able to connect in both directions until I installed GetRight 4.11 Once GetRight was installed I got the same problem I had with the previous modem whereby I could no longer use any networking programs (Hyperterminal, FIFA99) to RECEIVE calls. It worked fine if I dialed out. I have uninstalled GetRight and everything works fine again.
Question: What is GetRight doing to the system/registry to cause this behaviour and how can it be solved? Is this a problem unique to my machine or does anyone else know of this happening on their systems?

> What is GetRight doing to the system/registry?

Use 'REGEDIT' to make a copy of your current Registry.
Re-install the software.
Use 'REGEDIT' to make another copy of the updated Registry.
De-install the software.
Use 'REGEDIT' to make a third copy of the Registry.

Compare the three files.

I am in the process of evaluating japell's proposed solution. AS such I am repeating every test, i.e network call, network receive more than once.
So far, I can report the following information when tested against trying to connect to another computer (1 so far, I want to try against at least 2 computers to validate the results)

My COmputer to Computer #1:

Program : HyperTerminal 5.0 Personal Edition
I can receive calls from computer #1 and connect successfully after applying the suggestion. However, I cannot dial computer #1 and connect successfully. (Reversal of the problem?). I checked to see if computer #1 had the same problem as you indicated with the ATS0 register. Applied suggestion to computer #1, no change in results.

Program: FIFA 99
I cannot call computer#1 NOR receive calls from computer#1. At this point all networking capabilities seem to be lost as far as this program is concerned.

Further Notes:
Dialing up my ISP has not been affected throughout this process. I have no problems there. I also did some reading up on the ATS0 register and noted that this pertains to the AutoAnswer. My problem is not that the modem has not been answering, it does. I can hear the modems negociate protocols in much the same way as with my ISP. But after that nothing else happens. In the case of Hyperterminal it tries for 50-60 seconds and then disconnects. In the case of FIFA it tries indefinitely. I have to stop the attempt of connecting manually after several minutes of no observed activity.
If there is any further information required let me know.

See if you can find a freeware version of Procomm Plus. This software gives me a baseline for helping you and the symptoms you have further. Try to locate it and install it. There is a function of Procomm called Host mode. It would allow your PC to act as a BBS.

Are you dialing into the other PC to obtain files?

My Apologies to all concerned. I have not been able to do any further testing due to commitments at my University. I hope to resume such early next month (January).

This question was awarded, but never cleared due to the JSP-500 errors of that time.  It was "stuck" against userID -1 versus the intended expert whom you awarded.  This corrects the problem and the expert will now receive these points; points verified.

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Thank you,
Moondancer
Moderator @ Experts Exchange