asked on

HSP K56Flex PNP Modem not working

I'm using windows 98 pentium pII 266 mhz
system. mine is internal "hsp k56flex pnp modem". suddenly the explorer.exe crashes and managed to recover everything by re-installing the win 98,
i re-installed the modem drivers also
but my system couldn' recognize the modem, and showsthe error mesg:
"If it is an internal modem, verify that the intyerrupt for the port is properly set"?

in modem properties the diags' shows
the port info: com2, Interrupt: 3, Address: 2F8,

in bios setup also in enabled the PNP aware o/s . i couldn't rectify the problem. if anybody knows pl. rectify my problem.

tia
venkat.

satwa

Try this:
Make sure that you have your driver disk for the modem ready to use.

1. Boot into Windows in SAFE MODE.
2. GO TO CONTROL PANEL, select SYSTEM, select DEVICE MANAGER.
3. In DEVICE MANAGER, clcik on the + beside MODEM. Highlight and remove any entries listed here.

DO NOT RESTART YOUR COMPUTER IF ASKED TO DO SO, ANSWER NO EACH TIME.

4. Next click on the + besides OTHER or OTHER DEVICES.
Highlight and remove ALL ENTRIES listed here.

DO NOT RESTART YOUR COMPUTER IF ASKED TO DO SO. ANSWER NO EACH TIME THAT YOU ARE ASKED.

After you have ALL entries removed under MODEM and from
under OTHER, close DEVICE MANAGER, close CONTROL PANEL,
GO TO THE WINDOWS DESKTOP, SHUT DOWN YOUR COMPUTER
AND TURN OFF YOUR COMPUTER.

Turn on your computer, and boot up as normal, When Windows
finds NEW HARDWARE with the name of PCI COMMUNICATIONS
DEVICE or PCI COMMUNUCATIONS PORT, insert your driver disk
for your modem in A:\ DRIVE and direct Windows to load your modem driver from there.

venki001

ASKER

thanks for giving the advice, now i can connect to the internet.

thanks again
venkat

ASKER CERTIFIED SOLUTION

satwa

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

venki001

ASKER

thanks again