Working on a WIN95 computer where user was attempting to install Quicken2000. Installation was halted because of hard drive space shortage. Customer claimed she removed Quicken from Add/Remove Programs and rebooted. WIN loads normally but stops while loading applications and produces Fatal Exception Error 014F:BFF9A07C after two icons appear. Bad application is not unloaded by "pressing a key" and same error persists. Task Manager shows only Norton AV and Explorer loaded. Tried starting in Safe Mode, same result. Reinstalled WIN95 twice, no improvement. Looked at bootlog.txt and found only one load failure: netapi.dll during bootup.
Any advice on how to determine what application is causing problem or how to keep WIN95 from loading that application? Should I try to access the startup folder from DOS in order to remove applications one-by-one to determine offender (unless it's in the registry startups) since the problem appears to happen during the applications loading process. Any other thoughts?