Outlook Express Crashes When Sending Mail


Microsoft Outlook Express v5.0 is used every single weekday here at work
on this PC, running MS Windows 95 Rel C. Up until today it has performed
very well, with very little crashes. This morning, however, I replied to
an email and clicked 'Send'. It crashed!

It gave me the old 'This program has performed an illegal operation and
will be shut down' message. When I click on 'Details>>' it revealed:

MSIMN caused an invalid page fault in module DIRECTDB.DLL at 0157:5f5874dd.

Now, every single time I reply to an email and click 'Send' or create a new
email and click 'Send' I get the same crash with the same file (Directdb.dll)
at fault.

I've updated Outlook Express via Microsoft's Windows Update but it has not
fixed the problem. Help!

I have literally thousands of very valuable emails and contacts stored in
Outlook so would hate to lose it all by performing a totally fresh install.
Is there a safe way I can back all this data up if necessary? I also have
an extensive list of message rules and accounts which would be really
boring if i had to re-enter them all (if I could remeber them!).

Any help would be greatly appreciated.

Thank you.
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Take a look at this MS KB article, it may help:

You can also get this article by sending an E-mail with a subject of "Q233264" (without the quotes) to mshelp@microsoft.com.

This link should automate that for you:
Please, before reinstalling, try deleting or renaming your *.pwl file(s).  You will need to re-enter any "saved" passwords but a corrupt password file can cause all sorts of problems in Outlook.
Try archiving or deleting some of the mail in your inbox, sent items, etc.  Your mailbox is probably too big.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
CaralinusAuthor Commented:
For the record, VinceA's comment was very helpful, bu unfortunately didn't fix the problem in this instance.
Lueur, after deleting all my 'sent' mail for 1998 it *seems* to be working okay for the time being. Fingers crossed.
Bchew, I didn't need to try your proposal, hopefully I won't need to.

Thanks guys.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.