Caralinus
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Outlook Express Crashes When Sending Mail
Hi,
Microsoft Outlook Express v5.0 is used every single weekday here at work
on this PC, running MS Windows 95 Rel C. Up until today it has performed
very well, with very little crashes. This morning, however, I replied to
an email and clicked 'Send'. It crashed!
It gave me the old 'This program has performed an illegal operation and
will be shut down' message. When I click on 'Details>>' it revealed:
MSIMN caused an invalid page fault in module DIRECTDB.DLL at 0157:5f5874dd.
Now, every single time I reply to an email and click 'Send' or create a new
email and click 'Send' I get the same crash with the same file (Directdb.dll)
at fault.
I've updated Outlook Express via Microsoft's Windows Update but it has not
fixed the problem. Help!
I have literally thousands of very valuable emails and contacts stored in
Outlook so would hate to lose it all by performing a totally fresh install.
Is there a safe way I can back all this data up if necessary? I also have
an extensive list of message rules and accounts which would be really
boring if i had to re-enter them all (if I could remeber them!).
Any help would be greatly appreciated.
Thank you.
Microsoft Outlook Express v5.0 is used every single weekday here at work
on this PC, running MS Windows 95 Rel C. Up until today it has performed
very well, with very little crashes. This morning, however, I replied to
an email and clicked 'Send'. It crashed!
It gave me the old 'This program has performed an illegal operation and
will be shut down' message. When I click on 'Details>>' it revealed:
MSIMN caused an invalid page fault in module DIRECTDB.DLL at 0157:5f5874dd.
Now, every single time I reply to an email and click 'Send' or create a new
email and click 'Send' I get the same crash with the same file (Directdb.dll)
at fault.
I've updated Outlook Express via Microsoft's Windows Update but it has not
fixed the problem. Help!
I have literally thousands of very valuable emails and contacts stored in
Outlook so would hate to lose it all by performing a totally fresh install.
Is there a safe way I can back all this data up if necessary? I also have
an extensive list of message rules and accounts which would be really
boring if i had to re-enter them all (if I could remeber them!).
Any help would be greatly appreciated.
Thank you.
Please, before reinstalling, try deleting or renaming your *.pwl file(s). You will need to re-enter any "saved" passwords but a corrupt password file can cause all sorts of problems in Outlook.
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For the record, VinceA's comment was very helpful, bu unfortunately didn't fix the problem in this instance.
Lueur, after deleting all my 'sent' mail for 1998 it *seems* to be working okay for the time being. Fingers crossed.
Bchew, I didn't need to try your proposal, hopefully I won't need to.
Thanks guys.
Lueur, after deleting all my 'sent' mail for 1998 it *seems* to be working okay for the time being. Fingers crossed.
Bchew, I didn't need to try your proposal, hopefully I won't need to.
Thanks guys.
http://support.microsoft.com/support/kb/articles/q233/2/64.asp
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